Furniture Direct Online Reviews 

Very nice chair and excellent service. Placed order Tuesday and arrived Saturday. Two very nice and polite lads did delivery.
Would definitely recommend and will use this company again if seeded

Best furniture company I’ve ever used! Paying in instalments is made super simple, communication is excellent, customer service outstanding and the time from submitting my order to delivery was around a week, compared to other well known furniture companies who take 6+ weeks and make it difficult to pay in instalments unless you have a 6 figure salary and a pristine credit history.

I will absolutely be shopping with this company again. They made everything so easy, the pricing is fair and the quality is even better. You won’t get better service elsewhere. I’m over the moon with my purchase and I cannot recommend this company enough. If you’re thinking about it then absolutely do it. 10/10!

Still haven’t received my order it’s not due till 15 of June or around about that time so can’t comment on how my purchase is yet delivery is still a while away

My corner sofa is an bargain, well made, staff are polite, delivery guys very professional. This is the second time i have purchased from Furniture Direct. So much better than SCS I ordered on the Tuesday it was delivered on the Friday. You wont get that service anywhere.

Got a lovely sofa from them, brilliant quality and service. Ordered the wrong size sofa and quickly rang them to change it which they did no problem. They offer a couple of different finance services too. Great

Order made over the bank holiday - but delivered with days. Thank you

The service was really good and my sofa came good apert from the fact that u have to be the one to connect it while there was no manuel apart from that everything else is on point and there customer service is good and they respond on time.
Also I will like to say a big thank you to Arsh his a nice guy

Prompt delivery and service

Corner sofa arrived and absolutely loved it.. pricing is very reasonable and customer service was very helpful despite the delay because of the bank holiday. Would buy again

Delivery crew were polite and carried the couches to my upstairs flat

Initially wrote a great review below but I've been trying to contact the co panu gor a few days maybe a week now and im not getting any response theiir online chat sends me to an email and the email dont answer. A week after getting one of the led strips wont turn off it will only be dim or very bright. We have looked everywhere how to fix it and can't find what's wrong tried contacting the company and no response.

From ordering to delivery took 4 days was so simple and easy , absolutely love my new sofa very well made and so comfy, really easy to put together and fits perfectly in my small living room, very very happy thankyou

Ordered on 5th May 2026 received 9th May 2026 very quick delivery amazing company and great customer service from start finish even after sales they messaged and definitely would buy again love my sofas beautiful comfortable and amazing for my back bonus

Absolutely amazing company got my sofa in 9 days any questions you j7st phone and there happy to help and phone you back as promised excellent wish I could give them 10 stars

SHOCKING!!! From the sofas, to the customer service, to the delivery drivers.

Purchased a cream brand new U shape sofa.
The day it got delivered, the first box opened had an issue with the feet. The front one wouldn’t screw in as there was metal stopping this. Called them immediately. The women advised me to unbox and build the rest of the sofa. To which I did and there was more. Marks all over the sofa and footstool. Black marks like it had been scrapped. The box was patched also with a small piece of cardboard and tape. So they obviously aren’t caring if the sofa is damaged or not. After calling back and emailing in my photos it took them more than 5 days to reply. The offered a £90 discount to keep the sofa. Yes £90. To which I refused. I requested a replacement and sent them the sofa. New sofa came. First off, the sofa was collected the same day as other one was delivered. On taking out the damaged sofa, the delivery drives damaged my carpet with pulling the boxes out. Them damaged the other side with bringing the new couch in. More than a handful of times I have to ask them to be careful, to which they were just looking at me like I had two heads. They also decide it was a great idea to roll a boxed couch over soaking wet grass and leave them there before chucking them into a van. Anyway, onto the new sofa… doesn’t look like the photo. It looks used. Sad. The pillows are no where near the as fluffy or full as shown online. The sofas have a funny smell. There is a grey line down one of my cushions which they are trying to say is the way the fabric moves. I’m sorry, the sofa is black, not grey. I have explain this looks nothing like the photos and they want me to pay £199 for the sofa to be returns. I’m sorry, £199 for a sofa that doesn’t look like the sofa? A cushion higher than one another and a grey line. The sofa is meant to be brand new. Over a £1000 for a sad, depressed, saggy sofa. The customer service is absolutely shocking, their offered of ‘oh please keep the sofa and we can offer you…’ no. Please use a trusted sofa place and avoid this at all costs. They are very clearly just con artists. Who are sending cheap sofas and aren’t willing to give people their money back. Shocking company.

Very easy to deal with. Great delivery time and drivers found my place first time. Thank you Mark

Excellent quality and quick hassle free delivery

Sofa came very quickly looks lovely! Very easy to put together and delivery men were lovely too thank you would definitely recommend ordering from furniture direct