I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
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Review summary
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We received our new sofa last week and we are all absolutely obsessed!!! So spacious, so comfortable, good fabric (we have 5 doggies), easy to clean and hoover and maintain. The sofa was ordered on Fr... See more
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Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....les... See more
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Absolutely brilliant. Was worried about ordering unseen but I needn't have bothered as my sorrentino fabric corner settee is perfect. Took 5 days from order to delivery. Delivery men Raj and Love wer... See more
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Company details
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
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From the ordering to delivery
From the ordering to delivery. Service was excellent 👍. I also asked for old sofa collection which was done promptly!
May 14, 2026
Good service and prompt
Good service and prompt. Didn’t really like delivery company though. He stood over my husband until he did trust pilot review and looking at his phone to see what he was writing
May 14, 2026
Truly worth it
Kept in the picture from order to delivery. Turn around 4 days amazing.
Quality for £700 is outstanding
100% recommended and will definitely order again
May 9, 2026
Delivered on schedule
May 13, 2026
Amazing service from start to finish
Amazing service from start to finish. Sofa came within 2 days, the delivery men were polite and helpful. Tracking was accurate on the day of delivery. Sofa was packaged really well, to a professional standard. Communication on the WhatsApp business account was polite and professional. No missing parts or damages. I’m so happy with my purchase, the family love it and also had loads of friends enquiring about it so I have pointed them in this direction, as I highly recommend. Thanks again!!
May 22, 2026
Unprompted review
All ran smoothly then I was told I…
All ran smoothly then I was told I would have to wait a couple weeks for the chair Then to be told once I received my sofa I would have to wait up to 6 weeks for the chair
May 7, 2026
Easy to order,great communication,very…
Easy to order,great communication,very quick delivery,great delivery guys,very good quality sofas at a great price so happy with our new sofa's.
May 21, 2026
Unprompted review
Absolutely fantastic service
Absolutely fantastic service, the sofa is beautiful and comfy, smooth delivery and so easy to put tigeyhrr
May 21, 2026
Unprompted review
Fantastic sofa and deliveey
Had the sofa delivered yesterday and what can I say fantastic service from start to finish the sofa looks so much better in person I am so happy with it and just what we needed as a family so much more room for us all to sit together
May 20, 2026
Unprompted review
Fantastic company
Fantastic company, excellent customer service. My new sofa is very comfy and huge fits all 5 of us on it easily and our dogs. Delivery was very fast ordered Wednesday and was delivered Saturday morning, Delivery men were very helpful and polite.
May 13, 2026
Unprompted review
Very nice chair and excellent service
Very nice chair and excellent service. Placed order Tuesday and arrived Saturday. Two very nice and polite lads did delivery.
Would definitely recommend and will use this company again if seeded
May 16, 2026
Unprompted review
Best furniture company I’ve ever used
Best furniture company I’ve ever used! Paying in instalments is made super simple, communication is excellent, customer service outstanding and the time from submitting my order to delivery was around a week, compared to other well known furniture companies who take 6+ weeks and make it difficult to pay in instalments unless you have a 6 figure salary and a pristine credit history.
I will absolutely be shopping with this company again. They made everything so easy, the pricing is fair and the quality is even better. You won’t get better service elsewhere. I’m over the moon with my purchase and I cannot recommend this company enough. If you’re thinking about it then absolutely do it. 10/10!
May 18, 2026
Unprompted review
Was quick to order fab sofa helpful
May 7, 2026
Still haven’t received my order it’s…
Still haven’t received my order it’s not due till 15 of June or around about that time so can’t comment on how my purchase is yet delivery is still a while away
May 7, 2026
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