I was a little weary of ordering at first but heard a friend had ordered previously and recommended them, so I ordered on a friday evening and got an email monday morning my sofa arrived on the friday... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We received our new sofa last week and we are all absolutely obsessed!!! So spacious, so comfortable, good fabric (we have 5 doggies), easy to clean and hoover and maintain. The sofa was ordered on Fr... See more
Company replied
Visited the showroom in Osset and the guys were helpful, knowledgeable and genuine. The turnaround time from purchase, manufacture and delivery (over 200 miles away) was exactly what they said....les... See more
Company replied
Absolutely brilliant. Was worried about ordering unseen but I needn't have bothered as my sorrentino fabric corner settee is perfect. Took 5 days from order to delivery. Delivery men Raj and Love wer... See more
Company replied
Company details
Written by the company
Founded in 2014, Furniture Direct Online, a family business with over 40 years of expertise in the furniture industry. From the beginning Furniture Direct Online has been focused on supplying the best quality furniture at the most affordable prices for our customers. In 2015 we moved to our brand new 80,000 sq ft warehouse in Wakefield, West Yorkshire. This progress allowed us to stock hold over 20,000 sofas and achieve fast, reliable deliveries. In 2019 we faced the challenge of the global pandemic. With thousands of sofas in stock and the lounging lifestyle, we all became accustomed to during the lockdown. This is where Furniture Direct Online stepped up, to become a household name. Delivering over 100 sofas per day nationwide. Here we are now, in 2024 with our new look and thousands of happy customers. Our mission still remains the same, striving to bring you incredible quality furniture at the most affordable prices with the absolute best customer experience.
Contact info
50 Dewsbury Road, WF5 9NQ, Ossett, United Kingdom
- 01924 279403
- sales@furnituredirectonline.co.uk
- www.furnituredirectonline.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still have not received my furniture…
I still have not received my furniture and you are asking me to review it! I paid £250 for delivery and two weeks later have still heard nothing about when it will arrive. Awful service.
May 22, 2026
Reply from Furniture Direct Online
Thank you for taking the time to leave your feedback.
We're sorry to hear that you have not yet received your furniture and we completely understand your frustration, especially after paying for delivery and waiting longer than expected.
We appreciate that receiving a review request before your order has arrived is not ideal. These requests are sent automatically, and we apologise for the inconvenience this has caused.
As your order is for delivery to Ireland, we will look into the current status with our delivery partners and our customer service team will be in touch to provide an update and work towards getting your furniture delivered as soon as possible.
Thank you for your patience, and we apologise again for the delay and inconvenience caused.
This company have been amazing from the…
This company have been amazing from the day I ordered to next day deliver!! Thankyou very much!
June 4, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you had such a great experience with us from placing your order through to receiving your furniture the very next day. Providing a fast, reliable, and friendly service is something we always strive for.
We truly appreciate your kind words and support. Thank you for choosing Furniture Direct Online, and we hope you enjoy your new furniture for many years to come!
Bought a 3 seater and 2 seater leather
Bought a 3 seater and 2 seater leather, really pleased with the quality, arrived within the time i was told and guys who delivered it were brilliant, nothing was a problem to them, overall well pleased.
May 24, 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you’re so pleased with the quality of your new 3 and 2 seater leather sofas. It’s great to know that your delivery arrived within the expected timeframe and that our delivery team provided such a helpful and professional service.
We’ll be sure to pass your kind comments on to the team, they’ll be thrilled to hear that they made your experience a positive one.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new sofas and the comfort they bring for many years to come!
Easy to order quick delivery
Easy to order quick delivery. And delivery lads very helpful
May 19, 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you found the ordering process easy and that your delivery was quick and hassle-free. It’s also great to know that our delivery team provided a helpful and friendly service.
We really appreciate your feedback and thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Brilliant price and quality
Brilliant price and quality, super fast delivery and delivery guys were amazing
June 2, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you were impressed with the price, quality, and speed of our delivery service. It’s also wonderful to know that our delivery team provided such a great experience, we’ll be sure to pass your kind comments on to them.
Providing excellent value and looking after our customers from order to delivery is something we’re very proud of.
Thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Good quality recliner sofa ,that's …
Good quality recliner sofa ,that's affordable and fast delivery
April 27, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you’re happy with the quality and affordability of your new recliner sofa. It’s great to know that our fast delivery service also helped make your experience a positive one.
Thank you for choosing Furniture Direct Online. We hope you enjoy many hours of comfort and relaxation on your new recliner sofa for years to come!
Furniture has minor damage on the…
Furniture has minor damage on the inside, torn lining , and the delivery company were not professional at all leaving the cardboard box on the drive and all of the packaging on the floor.
Apparently. You have to select an option for removal of the packaging, and probably an extra hidden charge on top of the £80 I paid to take mt old sofa away.
May 22, 2026
Ordering was easy and staff were so…
Ordering was easy and staff were so helpful they could not do enough for you. Brilliant customer service.
May 22, 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you found the ordering process easy and that our team provided such helpful and friendly service. Going the extra mile for our customers is something we always strive for, so it’s fantastic to know you received the level of support you deserved.
We truly appreciate your kind words and thank you for choosing Furniture Direct Online. We hope you enjoy your new furniture for many years to come!
Superb service
Great, comfy reclining sofa. Looks classy. Good price. Excellent comms. Delivery swift. Recommended!
May 21, 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you’re enjoying your new reclining sofa and that you love the comfort, style, and value for money. It’s great to know that our communication and swift delivery service helped make your experience even better.
We really appreciate your recommendation and your kind feedback. Thank you for choosing Furniture Direct Online, and we hope you enjoy many relaxing moments on your new sofa for years to come!
I am very pleased with my Roma settees…
I am very pleased with my Roma settees and with the delivery to my premises.
May 20, 2026
Reply from Furniture Direct Online
Thank you for your lovely review!
We're delighted to hear that you’re very pleased with your new Roma settees and that your delivery experience went smoothly. It’s great to know that your furniture arrived safely and that you’re happy with your purchase.
Thank you for choosing Furniture Direct Online. We really appreciate your feedback and hope you enjoy your new settees for many years to come!
Visited the showroom and was able to…
Visited the showroom and was able to test the sofa, prompt service ordered same day, delivered two days later.
May 21, 2026
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you enjoyed your visit to our showroom and that being able to try the sofa helped you make the perfect choice. It’s great to know that our team provided prompt service and that your new sofa was delivered so quickly after ordering.
We really appreciate your feedback and thank you for choosing Furniture Direct Online. We hope you enjoy your new sofa for many years to come!
Abosolute joke of a company,after…
Abosolute joke of a company,after 13days still had no confirmation of a delivery date,to compensate this they offered to assemble my sofa and take away the packaging (fit feet and take away rubbish) I cancelled the order as if this is what I’m dealing with god forbid what would be ahead!
May 29, 2026
Unprompted review
Great customer service
Great customer service, speedy delivery and the sofa was incredibly nice 😍
May 20, 2026
Reply from Furniture Direct Online
Thank you for your wonderful review!
We're delighted to hear that you received great customer service and that your delivery was quick and efficient. It’s fantastic to know that you’re so pleased with the quality and appearance of your new sofa.
We really appreciate your kind words and thank you for choosing Furniture Direct Online. We hope you enjoy your new sofa and all the comfort it brings for many years to come!
Professional service throughout
Professional service throughout. Good comms. Great price. Nice delivery chaps. My sorrento 3 seater reclining sofa looks classy. Comfy, plush and great for lounging, reclining. Very satisfied!
May 29, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience with us from start to finish. It’s great to know that our communication, service, pricing, and delivery all met your expectations.
We're especially pleased that you’re loving your Sorrento 3 seater reclining sofa and that you’re enjoying the classy look, comfort, and plush feel it brings to your home. We’ll also be sure to pass your kind comments on to our delivery team.
Thank you for choosing Furniture Direct Online. We really appreciate your support and hope you enjoy many relaxing moments on your new sofa for years to come!
Great sofas
Thank you. The whole experience was fantastic from start to finish. Sofas are very comfortable and even my teenagers approve and spent time in the living room with us for the first time in ages.
May 27, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your wonderful review!
We're delighted to hear that your experience with Furniture Direct Online was fantastic from start to finish. It’s amazing to know that you’re enjoying the comfort of your new sofas — and even better that they have brought the whole family together again!
Hearing that your teenagers are choosing to spend more time in the living room is the ultimate compliment. We’re so pleased that your new sofas have helped create a more comfortable and welcoming space in your home.
Thank you for choosing Furniture Direct Online and for sharing your lovely feedback. We hope you and your family enjoy many happy moments together on your new sofas for years to come!
Customer service was great
Customer service was great. Because the sofa was out of stock and did not arrive by time they said it would, they gave me a partial refund. It turned up a couple days later. The sofa is great quality, really comfy. I absolutely love it. Would highly recommend to anyone.
May 26, 2026
Unprompted review
Reply from Furniture Direct Online
Thank you so much for your fantastic review!
We're delighted to hear that you were happy with the customer service you received and that our team was able to help make things right when there was a delay with your order. We always aim to look after our customers and keep them informed throughout the process.
We're thrilled that you’re now enjoying your new sofa and that you’re impressed with the quality and comfort. It’s wonderful to hear that you love it and would recommend us to others.
Thank you for your understanding, patience, and for choosing Furniture Direct Online. We hope you enjoy many comfortable moments on your new sofa for years to come!
2 & 3 sofa set
Ordered a 2 and 3 seater grey recliner sofa set! Absolutely beautiful set, packaged carefully and delivered with care, very happy with my new furniture!
May 27, 2026
Unprompted review
I’m delighted with our sofa’s
I’m delighted with our sofa’s, ordered on a whim after spotting somthing similar in a charity shop window. A quick google search led me to this great company, brilliant prices and the sofas are good quality and very comfortable, so pleased with my purchase. Delivery only 6 working days too, all in all great service .
May 26, 2026
Unprompted review
The sofa we chose was an excellent…
The sofa we chose was an excellent price and the timescale between buying and delivery was really quick aswell , would really recommend furniture direct online , and will use again in the future
May 22, 2026
Unprompted review
Recommended
Amazing company. We ordered our new sofa on the Thursday which was then delivered for free on the Saturday. Really good product and customer experience
May 23, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.