Furniture Point Limited Reviews 

delivery was as stated four weeks, on day of delivery the courier left me someone else's furniture and one piece of mine was missing. he returned within 30 mins and my furniture was not on the van. he telephoned and was advised that it was damaged and i would recieve a new lamp table within the next few days. 5 weeks later it arrived !!! i telephone each week and spoke to the same girls and each time her reply was it is being sent out on Monday it was laughable and 5 monday's came and 5 Monday's went. there was no communciation at all no apology. i did recieve my table a few days ago at last. would not use again !!!!

I placed an order on 5th February 2012 of 5 items totalling £884.68, which is not a small amount of money. I received part of my order a few weeks later and was delivered on time and by a very friendly and helpful delivery team. I had one item outstanding. At this point, I was very happy with the service and glad I did not have to wait too long for my items.

This is where things went wrong. One of the items, a TV stand, did not look right in our living room. I took advantage of their ‘7 day money back guarantee’ and called to have the item exchanged. They said they would collect the item when they delivered by outstanding item and the TV stand in a different style. I had to pay an additional amount as this table cost more than the original one. This took 5 weeks to be delivered. I called many time to see when my item would be delivered only to be lied too. At one stage, I was told the items had been cleared at the docks, only to be told in the next call that they had not even arrived.

I requested a weekend delivery date or at least a weeks notice to ensure someone could be at home for the delivery. I received neither, instead I was called 2 days before the delivery date.

When the items were finally delivered, the replacement TV stand was damaged. I called the head office number who asked me to send pictures to a mail box for them to assess the damage which I did the same day. It then took a further 10 days and 3 phone calls for them to look at the photos and agree to take back the item. At this point, I was not interested in a replacement, and requested a refund. It then took a further 3 weeks for them to collect the damaged item, which they refused to reimburse me for until they received the goods back.

I was told that the collection time would be around 3pm and that they would give me a call 1 hour before collection so I had arranged for someone to be at the house at this time. I was called at 10am! I had to ask a neighbour (bearing in mind that I had only lived in the house since December) to let the company collect the item.

I then had to chase for 1 week for my payment to be refunded, to which they only refunded the price of the original TV stand not the additional payment. After many many phone calls and chasing, I finally received the final £19.01 back today – almost 3 months after making the order!!

Throughout the whole process, their ‘Customer Satisfaction Line’ and in particular the lady on the line [name], who I have had that many dealings with I am now on first name terms have been less than useless! The last straw was when yesterday I asked to speak to a member of management to which I was told there would be no one more senior than herself for another 2 weeks and I would have to wait until then.

If you have any choice use another company. I would recommend [link] who I have brought further items of the same range. They are a little more expensive however for the cost of all the inconvenience and phone calls you would be better off!

I ordered a Mon Chique table & chairs from this joke of a company in mid-September last year. After "delivery errors" blamed on the courier company, I received them at the beginning of October. By January 2012 the chairs had split & become so loose they were rendered completely unusable so I emailed my complaint and have been waiting for replacements ever since. I have just been told it will be at least another 4-6 weeks, that's over 5 months waiting! I have been fobbed off with excuse after excuse, been blatantly lied to several times regarding delivery dates, and not once have I received so much as a follow up or courtesy call informing me about the delays. Avoid this company at all costs - their prices may be lower but their customer service is appalling.

On the 2nd May following this review it was stated in the response by Furniture Point that I would shortly be receiving a call offering compensation for the LONG wait for my replacement chairs. It is now May 24th & yet again no-one has contacted me.

Exceptionally good furniture but I think what lets this company down is lack of communication or being swamped with too many orders at one time. What I didnt like the most was being ignored. They ask you from the beginning on your payment invoice to give a contact number to arrange delivery and give you an estimated time of arrival. When this date comes and you ask where the item has got to they get back to you to say they are still waiting for your contact number. I sent my contact details four times with being ignored and waited 18 days when they should have delivered in 5. On saying this as the furniture is such good quality and comes packaged well I would still do business again and be more patient. If they adjust their delivery estimates and contact people, I think this would sort out all the problems.

I recently ordered a Mon Chique Tall Bookcase from the website.
I found the company most helpful when I rang re delivery, which was exactly as promised and the delivery drivers were very efficient and helpful. The quality of the bookcase is superb and extremely good value for money.
I would not hesitate to order any more furniture from Furniture Point and would recommend the company to anyone.
Marilyn Roberts

ordered 7 pieces of cambridge furniture . Tim the salesman was very helpfull with my order. delivery was on time,and delivery men were very polite and placed items where i wanted them.
When the packaging was removed all the furniture was better than we
expected considering the price.
.First class service throughout ,would highly recommend Furniture Point and will be ordering again.

I bought a TV cabinet from Furniture Point as the web-site promised fast delivery. My expectations were that I would receive the cabinet within a week. I ordered on the 11th February and received it on 29th February, which is a reasonable delivery time, but not what I would call "Fast Delivery". I guess the web-site should set people's expectations and then they would have happier customers. The cabinet is of reasonable quality and in my opinion, good value for money.
I did call/email twice to find out when I might receive the goods. I received a phone call advising me when the goods would arrive. The delivery men also phoned giving me an hour's notice of delivery.

I only wish I had done some research on this company before buying from them... Reading other customers similar experiences I can only tell people, do not trust this company!!! They will be quite happy to take your order off you but do not expect much after that! We have been waiting so many weeks for our furniture and we keep hearing excuses about the suppliers and this and that.. I then tried to cancel my order as I was fed up of waiting and now I am told I have to wait another 4 weeks for a refund!! That is after I eventually got through to their customer services department!! I urge everyone to avoid this site at all costs.

I purchased an oak desk which was very affordable and very good quality. It came as 2 pieces to put together but is as far from flatpack as you can imagine. The delivery arrived exactly when promised which makes a big difference when ordering on line. I would use again.

They were supposed to deliver in the afternoon but rang just after 9am and said they would be with me within the hour which meant I could then go out for the rest of the day. The furniture was brought into the room where I wanted it so I just had to unpack. Would definately buy from here again.

The two guys who delivery the items were very careful while carrying it upstairs, and even made sure the item were facing the correct way

They called to make sure we know they were running late due to a accident on the moterway.

A good firm to use, and have now order some more items from them.

Just wanted to say to your company through you how pleased both my wife and myself are with the beautiful oak sideboard which your two excellent delivery men brought us today. As you have probably gathered we are delighted with it and hope that you will use this letter to advantage whenever you see fit. Thank you very much.

John Crowhurst

I've read some bad reviews recently and thought I'd include my experience. So I gave them a call prior to ordering. They confirm the item I was after in stock.

I ordered the furniture from their website last week, within three days I received a telephone to confirm the delivery date. Yesterday the furniture arrived. All staff I spoke to were friendly, even the delivery men!

Great service, would recommend.

BTW I don't work for Furniture Point, or have any affiliation. I will definitely use them again.

Having ordered some pieces of furniture just over two weeks ago, after very helpful service from Tim I waited just over a week for my dispatch email. I then looked up some reviews of the company- cue total freak out! I was on to them by email and phone every day until I finally received my goods today. Could they have been more specific about dates / dispatch? Yes. But they did deliver what they said they would within a reasonable delivery time. The furniture itself is lovely and I'm really pleased with it. I can't comment on anyone else' s experience and am not sure how I'd feel about ordering fom them again; however, that's probably more due to reading other people's reviews.

I think Furniture Point must have found this site and wrote a few positive reviews for themselves!! If you take a look at the reviews below they all seem to be submitted in a short space of time.. Anyway, I have never before been so disgusted with any company. They are so unbelievably bad it is laughable. When I call the customer services line there is never any answer, I called the sales line and what a shock, I got through straight away! Sums the company up, happy to take your money, can't be bothered with the service part of things. I have gone to my credit card company to get the order cancelled as I don't think waiting 16 weeks for furniture is fair when the lead times still state on the website 3-5 days. Awful awful awful. Do not buy from Furniture Point.

Mrs C M

I cannot recommend this company highly enough.
The furniture was delivered 6 working days after order by a very friendly delivery team, who phoned me 30 minutes before arrival.
The price of the furniture was EXTREMELY COMPETITIVE!! and was very well packaged.
Many thanks. I will definitely consider you for any future furniture purchases.
Alan G

Good communication, delivered when they said they would and nice polite delivery guys.

Very happy with the product delivery very prompt and at time to fit in with me, would buy again from furniturepoint

UPDATE: we cancelled our order eventually and did recieved a refund after a LOT of to and fro. AVOID.

We have ordered a substantial amount of furniture from Furniture Point online. We ordered in December and were told that all items were in stock except a bookcase which needed ordering and would be about 2 weeks. It is now the 7th February and we still have not received one item, or any correspondence about when to expect our delivery.

Each time we have spoken with customer services they have told us different things re the order - "the bookcase hasn't arrived yet", "the chairs are still on order" - "the bookcase and the chairs are on the same container but we can only estimate when it might arrive"

I have just spoken with customer services yet again and been told that they are estimating the arrival of our furniture in 2 weeks (they also said this 2 weeks ago) but that there is no guarantee.

I have requested e-mail correspondence from them outlining the issues they are facing and why they have taken our money without delivering on their promises.

I am hopeful that we will at least see some furniture at some point having read these reviews, however I would strongly recommend AVOIDING this company. The money you save is not worth the hassle you will go through trying to get them to fulfil their promise.

Thank goodness we used our credit cards for the purchase so we are at least insured and can claim back our payment if they continue to withold our items.

IF YOU INSIST ON USING THEM, DO NOT PAY THIS COMPANY IN CASH FOR ANY PURCHASES - YOU MAY NEVER SEE YOUR FURNITURE OR YOUR MONEY AGAIN!!!

I will update when our stock eventually arrives - or not.

Had my money for 15 weeks and still no product.. Everytime I call they tell me a different story and now the managers are refusing to even speak to me! Joke of a company.