Absolutely love our Rio 6 seater bar fire pit set. Swift purchase and deliver time frame. Easy to assemble and looks stunning in our garden. Thank you so much.
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Excellent very friendly service from start to finish. Always keeping you up to date regarding delivery date and installation. Would highly recommend this company. Jack was so helpful and workmen did a... See more
It was an absolute pleasure to do business with Louise & the team in the Furniture store. Our installation was completed on St Patrick’s day and we couldn’t be happier. Very happy to share photos with... See more
Company replied
Bought a Titan Pregola from Louise and the Team, June 2022. Price was great matching other suppliers in Northern Ireland. Enjoyable experience and liked the fact that she had a pergola erected at he... See more
Company replied
Company details
Written by the company
We are a family run business, With over 20 Years Experience in the furniture industry.
Contact info
United Kingdom
- www.furniturestoreni.co.uk
4.9
Excellent
176 reviews
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Customer service at its best
Have recently bought a new suite of furniture from Louise. The quality of this furniture is second to none. So comfortable and a great addition to my kitchen. The delivery and service was fantastic and Louise organised delivery in a day even though I was waiting for a second piece of furniture to come. I would most definitely recommend anyone to have a look around her store and if you don’t see what you’re wanting she’ll will source it for you. A great, personal touch in her business. I will definitely be back
May 9, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
Thank you so much for taking the time to share your experience, Kathleen! We're thrilled to hear that you're enjoying your new sofa. Providing top-quality furniture and outstanding service is our priority, and we're glad that both met your expectations.
It's wonderful to hear that you found our service personalised and efficient. We're always here to help, whether it's finding the perfect piece or ensuring speedy delivery.
We appreciate your recommendation and look forward to welcoming you back to our store in the future.
Excellent service and excellent suite…
Excellent service and excellent suite of furniture. Speedy delivery and full communication at all times. Will definitely purchase from Furniture Sotre NI again.
April 24, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
That's fantastic to hear! It sounds like you had a great experience with Furniture Store NI. Quick delivery and clear communication definitely make the whole process smoother. If you ever need more furniture in the future, you know where to go!
Great service love my new bed
Great service love my new bed
Sinead was very helpful and the item was perfect
April 25, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
It's wonderful to hear that you had a great experience with Sinead and that you're loving your new bed! Having helpful staff makes all the difference, and it's fantastic that you found the item to be perfect. Enjoy your cozy nights of sleep in your new bed!
Massive thank you to the furniture…
Massive thank you to the furniture store ni for my recent purchase of my sons bed excellent service and very quick delivery will definitely be back 😊
May 1, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
That's fantastic to hear! It sounds like Furniture Store NI provided top-notch service with quick delivery. It's great to know you had such a positive experience, and I'm sure your son is thrilled with his new bed. If you ever need anything else in the future, you know where to find them!
I purchased a garden pergola from this…
I purchased a garden pergola from this company about 2-3 weeks ago and I am absolutely delighted with it. The product was exactly as described and is a very high quality. Their customer service was excellent. The team that were sent out to build it and my contact in their sales team (Sinead) were very polite and professional and I was constantly kept up to date on everything. Would not hesitate to purchase from this company again, well done to all concerned and thank you!
April 24, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
HI David,
It's wonderful to hear about your positive experience with Furniture Store NI! From the high-quality product to the excellent customer service, it sounds like they really went above and beyond to ensure your satisfaction. It's great that Sinead and the installation team were polite and professional throughout the process. Thank you for sharing your feedback, and I'm sure they'll appreciate your kind words. If you ever need anything else for your garden or home, you know where to go!
Recently had a Pergola installed
Recently had a Pergola installed. Wonderful job. Staff are friendly, helpful and professional. Lots of contact from shop and arrived as and when stated. Fitters were great. Pleasant, helpful and did a brilliant job. Clean and Tidy job. Would highly recommend this store.
April 12, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
It's fantastic to hear that you had such a positive experience with Furniture Store NI and their installation team! From the friendly and professional staff to the efficient communication and excellent installation, it sounds like everything went smoothly. It's great that the fitters were not only skilled but also pleasant and helpful throughout the process. Thank you for recommending the store, and I'm sure others will find your feedback helpful when considering their own purchases. If you ever need anything else, don't hesitate to reach out!
Bedroom furniture
Delighted with the bedroom furniture I bought for my son's bedroom. Great quality, great price and excellent service. Thankyou Louise.
February 16, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
That's wonderful to hear! It sounds like you had a fantastic experience with your purchase of bedroom furniture for your son. Quality, price, and service are definitely key factors when it comes to furniture shopping. It's great that Louise provided excellent service, making the whole experience even better. I'm sure your son will enjoy his new bedroom setup! If you need any more assistance or have any other feedback, feel free to let me know.
Beautiful dressing table
Beautiful dressing table bought from Louise for my daughter. Great customer service from start to finisb
January 23, 2024
Unprompted review
Reply from Furniture Store Ni Cookstown
I'm glad to hear that you had a positive experience with your purchase of a beautiful dressing table from Louise for your daughter. Excellent customer service can make a big difference in the overall shopping experience. If you have any more questions or need assistance with anything else, feel free to ask. Enjoy your new dressing table!
Brilliant Furniture Store
Hi Furniture Store NI Cookstown was absolutely brilliant. The staff was more than helpful and the furniture range was fantastic. Definitely will be back to buy more furniture highly recommend.
December 3, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Gerard
It sounds like you had a wonderful experience at Furniture Store NI in Cookstown! It's great to hear that the staff was helpful and that you were impressed with the fantastic furniture range. Positive feedback like yours can be valuable for both the store and potential customers. I hope you enjoy your new pieces!
I recently purchased 2 stunning…
I recently purchased 2 stunning mirrors, a glamorous hollywood mirror and a designer display unit that I had seen advertised online. From the get-go, Louise was very very helpful and went above and beyond for me to ensure that I was satisfied and happy with the items. Unbelievable prices and excellent quality all around. I would definitely recommend as it has everything you would ever need under one roof and all at a reasonable price too! Excellent service and I will definitely be returning in the future 🤩. Thank you so much!
November 23, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
Hi Megan
It's wonderful to hear about your positive experience with Louise and your recent purchases! Finding a reliable and accommodating seller who goes above and beyond to ensure customer satisfaction can make the shopping experience truly special.
It seems like you've not only found stunning pieces for your home but also received excellent service. Your feedback reflects not only the quality of the products but also the commitment of the seller to meet your needs.
It's great that you're considering returning in the future, indicating a high level of customer satisfaction. Reviews like yours can be valuable for others looking for similar products and services.
If you have any specific questions or if there's anything else you'd like to share about your experience, feel free to let me know!
Quality & Communication
Great help and communication from the girls. From sending me pictures of different choices of the bedroom unit that I was enquiring about to ordering and keeping me informed of delivery times etc. Item was just what I was after. Will definitely shop here again.
October 2, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Gwen
It's fantastic to hear that you had a positive experience with the assistance and communication from the team, especially with the girls providing helpful information and keeping you informed throughout the process. The effort to send pictures of different choices for the bedroom unit and maintaining clear communication about the order and delivery times is certainly commendable.
It's great that the item met your expectations and was exactly what you were looking for. Your positive feedback, mentioning that you'll definitely shop there again, speaks volumes about the quality of service you received.
If there's anything else you'd like to share about your experience or if you have any specific questions, feel free to let me know!
Pergola purchase
Delighted with the purchase and installation of my new Pergola from the Furniture Store. Thanks Sinead! Great value, product and very efficient installation.
November 30, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
That's wonderful to hear that you're delighted with your new pergola from the Furniture Store and that Sinead provided excellent assistance. It sounds like you had a positive experience not only with the purchase but also with the efficient installation process.
Great value, a quality product, and efficient service are key elements that contribute to a satisfying customer experience, and it's fantastic that the Furniture Store, particularly Sinead, delivered on these aspects for you.
If you have any more details to share about your experience or if there's anything else you'd like assistance with, feel free to let me know. Enjoy your new pergola!
Great service
October 30, 2023
Reply from Furniture Store Ni Cookstown
HI Chloe
I'm glad to hear that you had a great service experience with The Furniture Store! If you have any more feedback, questions, or if there's anything else I can assist you with, please don't hesitate to let me know. Your satisfaction as a customer is important, and I'm here to help in any way I can.
Have been enquiring for patio furniture…
Have been enquiring for patio furniture with Sinead for a while. Have shopped about & found that The Furniture Store were not only the cheapest around but their customer care is top quality. Sinead kept in touch the whole time from visiting their showroom to delivery. The 2 young lads that delivered my new furniture were very helpful & knowledgeable about their product. Will definitely be a returning customer.
October 13, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Stephen
It's great to hear about your positive experience with Sinead and The Furniture Store when shopping for patio furniture. Excellent customer service and knowledgeable staff can make a significant difference in your shopping experience. It's wonderful to know that Sinead kept you well-informed throughout the process, and the delivery team was helpful and knowledgeable. It sounds like you had a smooth and satisfying experience, and it's no wonder you plan to return as a customer. Enjoy your new patio furniture! If you have any more questions or need further assistance, feel free to ask.
Great service from start to finish
The experience with Louise and her team at Furniture Store NI was great from start to finish. The item (Garden Pergola) was delivered on time, installed by their professional team and the product itself is of very high quality so I will definitely be a returning customer.
October 2, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
Hi Stephen
I'm glad to hear that you had such a positive experience with Louise and her team at Furniture Store NI! It's always great when a purchase goes smoothly, from delivery to installation, and when you're satisfied with the quality of the product. If you have any more furniture needs in the future, it sounds like you've found a reliable place to shop. Enjoy your new Garden Pergola!
Kind Regards
Yeah was more than happy with the…
Yeah was more than happy with the service kept me informed when the unit was coming in and delivered when they said it would
September 19, 2023
Reply from Furniture Store Ni Cookstown
Hi Tony
I'm glad to hear that you were satisfied with the service! Keeping customers informed and delivering as promised are important aspects of providing excellent service. If there's anything else you'd like to discuss or ask about, feel free to let me know. I'm here to help!
Great service and product quality
Bought a pergola here recently. Excellent service and product quality, and installed very quickly too!
September 8, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
HI Liam
That's wonderful to hear that you had such a positive experience with your recent pergola purchase! Excellent service and product quality, along with a quick installation, can make a significant difference in your overall satisfaction with a purchase like this. Pergolas can add beauty and functionality to outdoor spaces, so it's great that you're pleased with your new addition. If you have any questions or need further assistance with your pergola or any related topics, feel free to ask!
Kind Regards
Customer Service Team
couldn’t ask for better
I just had to reach out and express my sheer delight with my recent purchase from your store. Last week, I acquired the magnificent fire pit rattan set, and I couldn't be happier with it.
First and foremost, the quality of the product exceeded my expectations. It's clear that your store offers top-notch items. But what truly made this purchase exceptional was the incredible discount. I managed to snag this fantastic set for just £1499, a significant saving from the original price of £2499.
I'm honestly over the moon with both the quality of the product and the savings I made. I can't emphasize enough how pleased I am with my purchase, and I wholeheartedly recommend this set to anyone in search of quality furniture.
Thank you for offering such outstanding products at such reasonable prices. I'm a satisfied customer and will definitely consider Furniture Store Ni for my future furniture needs
September 6, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
Dear Jacqueline
Thank you so much for taking the time to share your delightful experience with us! We are absolutely thrilled to hear about your satisfaction with the fire pit rattan set you purchased from Furniture Store Ni.
We take great pride in providing high-quality products to our customers, and it's wonderful to know that the quality of your purchase exceeded your expectations. We believe that our customers deserve the very best, and we strive to offer top-notch items that stand the test of time.
We're also delighted to hear that you were able to take advantage of our incredible discount and save £1000 on your purchase. We understand the importance of offering competitive prices without compromising on quality, and we're thrilled that you found such great value in your shopping experience.
Your recommendation means the world to us, and we appreciate your trust in us for your furniture needs. We look forward to serving you again in the future and assisting you in finding the perfect pieces to enhance your home.
Thank you once again for choosing Furniture Store Ni. We're here to make your home as beautiful and comfortable as possible, and your kind words motivate us to continue delivering exceptional products and service.
Warm regards,
Customer Service Team
Furniture Store Ni
Pregola
Excellent service from initial enquiry to installation of our 4m x 3m pregola with screens.
We would highly recommend Furniture store NI.
September 2, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
Thank you for your kind words Des and for taking the time to share your positive experience with us. We are delighted to hear that you are pleased with the service you received.
We strive to provide top-notch products and service to our valued customers, and your feedback reaffirms that we are on the right track. Your kind recommendation is greatly appreciated, and it serves as a testament to our commitment to excellence.
Should you require any further assistance or have any questions in the future, please do not hesitate to reach out to us. We are here to ensure your continued satisfaction.
Thank you once again for choosing Furniture Store NI, and we hope you enjoy your newly installed pergola for years to come.
Best regards,
They keep their word from start to…
They keep their word from start to finish when they coming out chat on phone so nice to ask questions to very helpful
August 22, 2023
Unprompted review
Reply from Furniture Store Ni Cookstown
We are thrilled to hear about your positive experience with our customer service team! At The Furniture Store NI, we take great pride in upholding our commitment to excellent service from the beginning to the end. Our team is dedicated to being helpful and informative, ensuring that you have a smooth and pleasant experience when chatting with us about any inquiries you may have. Thank you for taking the time to share your feedback on Trustpilot. We look forward to continuing to serve you with the same level of care and professionalism in the future. If you have any more questions or need assistance, don't hesitate to reach out. Your satisfaction is our top priority!
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