Furniture Village - Brighton Reviews 

We placed a rather large order of 4 wardrobes. On one of them once delivered and installed the dimensions did not match our expectations. That deception came on top of an already bad experience with the Furniture Village delivery and assembly contractors.
Howe ever, Adam took the whole situation in hand and corrected and made good the short comings with both the undersized wardrobe and the assembly contractors. Adam did not relent until we got full satisfaction, all with excellent communication skills and savvy customer relations. He always updated us on the progress of each issue and we were never left in the dark.
We highly recommend Adam to his supervisors as the definition of customer satisfaction and we see him as an asset to Furniture Village.

Staff was very helpful and the lady service was great I will recommend people to u I am very happy

The assistant Joel was helpful and informative on all the options (fabric, recliner options, colours) relating to the sofa we wanted to purcase.

Joel great professional salesman lots of knowledge we ended up buying a new sofa from him good experience all round

knew what I wanted and ordered over the phone ~ simples

Good showroom, lots of options on display. Nice friendly staff member called Pascal, who was helpful, knowledgeable but not at all pushy.

I was not advised the sofa would come as one and not split therefore did not fit around our stairwell and was returned to the warehouse. As the situation stands we now have to pay another company £180 to take the sofa apart and deliver, I will not recommend Furniture Village in the future.

We have been looking for a sofa for about a month and it was a nightmare trying to find one that we loved that could also fit into our flat though skinny corridors and 90 degree angle's. We went into furniture village in Brighton and were greeted by Fran who was very friendly, offered his help and a cup of tea and gave us all of the fabric samples etc that we needed. He let us have a good chat and a look on our own and we fell in love with a sofa. He and his colleague then explained to us about an upholsterer that they work with who could pick up the sofa, deconstruct it, and reconstruct it inside our lounge for us in order to get it in. The whole process was so ridiculously smooth compared to other places we have been. There’s a 7 week wait for the couch which is less than most other places too! Most other places just shrugged their shoulders about getting it in through tight hallways and some even insisted their delivery drivers would get it in, which objectively would never ever have been possible and we would have ended up paying to send it back. Very happy with our experience so far.

All the staff were happy and friendly, joel morris served us and was extreemly helpful, informative , friendly and happy without being too pushy. He listened to what we wanted and took us straight to the appropriate sofas. The shop was clean and easy to get round, even the toilet was clean and nice. We went with the intention of just looking and left having bought a sofa.

Staff were friendly, we had our son and daughter with us. We were quietly asked by one of the sales team if our kids could be offered and given a free cookie. Kids obviously excited to run around and test out sofas and beds, but at the end of the day staff said kids were very well behaved.

Another phenomenal experience at Furnitureland on 8th August. I saw Joel earlier this week where I thought I saw the corner sofa that I wanted however I needed to measure it and wanted to think about it. No pressure from Joel. He even gave me the book of fabric samples to take home to see in the natural light as opposed to in a shop.
I returned on 8th August. Having realised that the corner sofa I thought I wanted wasn’t the thing, it was back to the drawing board, so I went for a wander around the store.
Again, no pressure from Joel.
I eventually found just the thing. So sat with Joel to go through the ordering process.
In about 6 weeks, I should shoe my new settee and armchair.
What I love about this store is the total lack of pressure from the team.
They are there when you need them.
The furniture sells itself.
Thank you

Great and knowledgeable staff who made whole buying experience both easy and enjoyable.

Joel was great, super helpful and efficient, explained everything and made the purchase of our sofa really easy and simple.

I found that the guy that sold me in the bed today was very nice, very helpful. And understanding of my mobility, he made you feel comfortable, relaxed. And I didn't feel pressured into buying anything. He gave me a good deal. I learned a lot of advice. That's why I give him 5 stars.

Todd was very helpful and informative and did not try to pressure us into purchasing furniture. We were left to browse with the knowledge he was on hand to answer any questions. A credit to the business. Hopefully we will be as satisfied with the delivery when it arrives

Todd was exceptional - very attentive and thorough. Ads was also excellent following up on lead times.

Great service, helpful and friendly
Sam C. was good at showing the items i was interested in and explaining all the features. Thank you

I must’ve visited 10 furniture shops looking for my new living room furniture, all much the same but the minute I walked into Furniture Village I just knew I’d find my perfect sofa. I wasn’t harassed and felt no pressure in taking my time. My furniture hasn’t arrived yet but with the 20 years framework guarantee I’m looking forward and excited to receive my sofas when they arrive.

Pascall support and knowledge. Great patience also