Furniture Village - Brighton Reviews 

James was super knowledgeable and helpful.

Professional

Very good service and nice staff. Delivery service was really good. Polite staff and well maintained cleanliness .

Joel was fantastic, understanding and accommodating. Wasn’t a pushy sales person at all. I will be back to buy a mattress for sure

Excellent visit and customer service from Todd this morning

Gabriel was very helpful and knowledgeable

We had seen a dining set and shelving unit on line and wanted to see it in real life before making our minds up. Todd greeted us and said he was happy to help if we needed but didn’t hassle us at all. We did decide to buy both items and Todd was very helpful and efficient in placing our order. He was friendly, very cheerful and definitely knew his stuff. A credit to Furniture Village. We can’t wait to take delivery of our beautiful new table and chairs (Stockholm range). A small point but the website really doesn’t give justice to the quality of the furniture it sells. Top notch! A pleasurable experience, thank you.

Gabriel made us welcome to the Furniture Village store. We were there to purchase a new bed. Having made our choice we were taken back down stairs, passing a lighting display! We also decided on a ight fitting!!
Gabriel assisted us in making our bespoke bed choice. Also ran through the light fitting, type of bulbs required.
After putting our order together he ran through the details to make sure all was as required, prior to placing our order and payment. We now wait patiently for Furniture Village to be in touch with delivery details. No further comment to make until items are with us. However, we have purchased items from Furniture Village before and have always been happy. So fingers crossed . Thank you Gabriel

The customer care individual was very accommodating and polite. She listened to my concerns and advised that she had logged my request to change the mattress for a medium tention as my my purchase was well within the 30 day customer promise. The reason I marked it as 3 stars only was because I had to wait 25 minutes before speaking to the team. There was no option to request a call back. When I went to the customer chat option it was greyed out so I couldn't use it.

Vastly knowledgeable and friendly advice about buying a new mattress.

Now im getting older the lady took time.e with us she knew what was needed

It was a wonderful service with Gabriel Zubowicz.
My sister and I were so happy to have him as our guide

£1600 sofabed too big to get into my house (bungalow, semi detached), London friend will take it, but after many voicemails delivery still not arranged.
Great salesmanship, not so great after sales. Will adjust review when we get a resolution.
Not inclined to shop there again.

The staff at the store were
Very
Friendly and helpful. Offered us coffee too!
Delivery times were good and suited us and Matt and Raz who delivered the furniture were very polite and respectful. Even took their shoes off!
Whole experience was excellent.

Helpful non pushy Seemed to have excellent range of brand bed we wanted sand price matched best available on line

Staff so very helpful, went over and above to deliver a bed for the next day. Rang around other stores and spent a long time with us to resolve our problem of not having a bed.

James and Lee where very efficient. Left our flat clean and tidy. James and Lee were very professional. Well done James and Lee

Very knowledgeable about the products and long term value for money

I’m extremely disappointed with my experience with Furniture Village.

I placed my sofa order over the telephone, rather than in store. During the call, I felt under considerable pressure to take out an additional care/insurance product costing around £80. I was not given a clear explanation of the cancellation terms or told that cancelling the sofa could result in a 25% cancellation charge.

When I subsequently needed to cancel the order due to a change in my family’s circumstances, I was told that Furniture Village would charge me 25% of the sofa price.

What I find particularly frustrating is that the cancellation terms were not explained to me when the order was placed. I was subsequently sent the terms and conditions only after raising the issue.

Furniture Village’s website also gives the impression that customers can cancel an order, yet when I tried to do so I was told that a 25% charge would apply.

I have asked Furniture Village to explain exactly which terms apply to my telephone order, when those terms were provided to me, why the sofa is being classified as “bespoke” when I simply selected a colour from the available options, and what information I was given about the 25% cancellation charge before placing the order.

So far, I don’t feel that those concerns have been properly addressed.

I appreciate that businesses need to protect themselves against genuine costs, but customers should be given clear and transparent information about cancellation charges and additional products before committing to a purchase.

At this stage, my experience has left me feeling that the sales process was much more focused on securing the sale than ensuring I fully understood the terms I was agreeing to.

Update:
After sending numerous emails including how I cancelled within the 14 day period and addressing it to Kieran (below) I am now being ignored. Instead of giving me a refund which I believe I am entitled to, they are now just ignoring me

The sales person we dealt with was both friendly and extremely helpful a pleasure to deal with