Furniture Village - Brighton Reviews 

2,318
TrustScore 4.5 out of 5

4.7

154 Old Shoreham Road, BN3 7BD Hove, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really great service today, staff are super helpful without being too much and the showroom had a light, airy and high-spec feel to it. Todd was especially helpful, he was warm, friendly, knowledgeab... See more

Rated 5 out of 5 stars

We had a lovely experience today in the Brighton/Hove branch with Sam and Tod. Sam’s knowledge about the stone on the table we were looking at was amazing and because of his experiences, helped us in... See more

Rated 5 out of 5 stars

What an amazing experience! From just browsing around the fantastic floor of beautiful furniture, where only once were I was offered help , then left in peace to decide what I wanted, to the actual p... See more

Rated 5 out of 5 stars

Bought 2 sofas from the Brighton store, and then the next day realised the depth was a bit bigger on the back curve to our old one’s, so they would not fit by the lounge door. Went back to store with... See more


Company details


Contact info

  • 154 Old Shoreham Road, BN3 7BD, Hove, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,318)

64,776 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pascal Hlllock was the sales consultant…

Pascal Hlllock was the sales consultant that I saw today. He could not have been more helpful. I was looking for a particular type of sofa and chair and the one he pointed out to me was exactly what I wanted. He was not pushy and give me the time I needed to choice exactly what I wanted with regard to recliner chair and gave me advise concerning the fabric. I have a cat that scratches my furniture and Pascal advised me what was the best sort of fabric . After I had decided he went through everything with me in language I understood. No jargon! Great Service.

August 3, 2026
Rated 5 out of 5 stars

Great purchasing experience

Gemma at Furniture Village was extremely helpful and informative, giving me plenty of time to make a decision. I particularly liked not being pressurised. The delivery firm was also helpful when I had to change the date for delivery and the fitters were excellent. Full marks for service.

August 1, 2026
Rated 5 out of 5 stars

Great salesperson

Gemma was incredibly helpful. She listened and offered suggestions and considerations but she wasn't pushy. Just how I want a salesperson to be!

July 26, 2026
Rated 5 out of 5 stars

Exceptional Service from Matt who…

Exceptional Service from Matt who helped us today in our new bed. Outstanding customer service . Nothing was a problem and all was explained to us perfectly . We had been to quite a few bed shops and where annoyed by how the salesman just follow you round and annoy you, but Matt was excellent. We are very happy with what we brought today . If the owners of Furniture Village look at these comments they should congratulate Matt for doing an amazing job. Great service thank you Matt.

Adam and Debbie

July 26, 2026
Rated 5 out of 5 stars

We had a fantastic experience shopping…

We had a fantastic experience shopping here. Joel Morris was incredibly friendly, knowledgeable, and helpful throughout our visit. He took the time to show us a range of sofas, explained the features of each one in detail, and helped us choose a beautiful sofa that perfectly suited our needs. He also assisted us in selecting a great wardrobe and made the entire process enjoyable and stress-free. His excellent customer service and willingness to help made all the difference. We would highly recommend this store and Joel’s outstanding service. A well-deserved 5/5!

July 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look