Really great service today, staff are super helpful without being too much and the showroom had a light, airy and high-spec feel to it. Todd was especially helpful, he was warm, friendly, knowledgeab... See more
Location
Switch location154 Old Shoreham Road, BN3 7BD Hove, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a lovely experience today in the Brighton/Hove branch with Sam and Tod. Sam’s knowledge about the stone on the table we were looking at was amazing and because of his experiences, helped us in... See more
What an amazing experience! From just browsing around the fantastic floor of beautiful furniture, where only once were I was offered help , then left in peace to decide what I wanted, to the actual p... See more
Bought 2 sofas from the Brighton store, and then the next day realised the depth was a bit bigger on the back curve to our old one’s, so they would not fit by the lounge door. Went back to store with... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pascal Hlllock was the sales consultant…
Pascal Hlllock was the sales consultant that I saw today. He could not have been more helpful. I was looking for a particular type of sofa and chair and the one he pointed out to me was exactly what I wanted. He was not pushy and give me the time I needed to choice exactly what I wanted with regard to recliner chair and gave me advise concerning the fabric. I have a cat that scratches my furniture and Pascal advised me what was the best sort of fabric . After I had decided he went through everything with me in language I understood. No jargon! Great Service.
I enjoyed dealing with Psscal at the…
I enjoyed dealing with Psscal at the Brighton Store
We wanted new bedroom furniture for our…
We wanted new bedroom furniture for our bereaved grandchildren to cheer them up. Service was quick, helpful and efficient. The furniture was delivered and in place the next day and a brilliant discount was applied too.
Great purchasing experience
Gemma at Furniture Village was extremely helpful and informative, giving me plenty of time to make a decision. I particularly liked not being pressurised. The delivery firm was also helpful when I had to change the date for delivery and the fitters were excellent. Full marks for service.
Very good service with Gemma
Very good service with Gemma
Went through everything with us
Joel Morris attended to our needs and…
Joel Morris attended to our needs and the transaction was quick and easy
Looking forward to our sofa delivery
Gabriel was extremely helpful and found us just the right sofa at the right price in the sale
Liked the product bought but annoyed…
Liked the product bought but annoyed that unless we mentioned the drawers we would not have come with it as there was no card telling you drawers were extra, had thought the price was all in.
Went to furniture Village to look at…
Went to furniture Village to look at new sofa for our home in Cotswolds and met a really nice man Joel very friendly and helpful a credit to the company
Great salesperson
Gemma was incredibly helpful. She listened and offered suggestions and considerations but she wasn't pushy. Just how I want a salesperson to be!
Sam was very helpful and gave excellent…
Sam was very helpful and gave excellent advice3
Matt who served us was professional
Matt who served us was professional, helpful, knowledgeable, efficient.
There was a good range of choice. A pleasant friendly atmosphere.
Exceptional Service from Matt who…
Exceptional Service from Matt who helped us today in our new bed. Outstanding customer service . Nothing was a problem and all was explained to us perfectly . We had been to quite a few bed shops and where annoyed by how the salesman just follow you round and annoy you, but Matt was excellent. We are very happy with what we brought today . If the owners of Furniture Village look at these comments they should congratulate Matt for doing an amazing job. Great service thank you Matt.
Adam and Debbie
Staff were knowledgeable and helpful
Staff were knowledgeable and helpful
Also delivery were on time and nice
Friendly, knowledgeable staff.
Gemma was incredibly knowledgeable about the products. She gave us the right amount of information without pressure amd helped us find the perfect sofas for our space.
We had a fantastic experience shopping…
We had a fantastic experience shopping here. Joel Morris was incredibly friendly, knowledgeable, and helpful throughout our visit. He took the time to show us a range of sofas, explained the features of each one in detail, and helped us choose a beautiful sofa that perfectly suited our needs. He also assisted us in selecting a great wardrobe and made the entire process enjoyable and stress-free. His excellent customer service and willingness to help made all the difference. We would highly recommend this store and Joel’s outstanding service. A well-deserved 5/5!
Very helpful in helping us to make our…
Very helpful in helping us to make our mind up with what chairs to purchase and Gemma was very instructive and helpful
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







