Furniture Village - Brighton Reviews 

Very efficient and friendly service from Sam who made the whole process seamless.

Delivery was on time. Staff was excellent very helpful. 10 out of 10

Joel was polite and very attentive. I was using a walker for post surgery and made sure I was able to navigate the store safely. His advice was good and we look forward to receiving our order

The store was clean and tidy and very easy to park but it was the service we received from the sales consultant Francesco Rossi he was outstanding. If we need anything else we will make sure to see him again.

Joel was very helpful- felt intimidated in TWells store by a lady

Pascal in the Hove branch is brilliant, plenty of advice, knew what he was talking about and very enthusiastic.

From our first enquiry through to delivery everyone has been so helpful. Gabriel at the Brighton store in Shorehamwas really thorough in ensuring that we got exactly what we wanted and then in the follow up paperwork.
The sofa arrived this morning and is wonderful. The two delivery men, Nabeel and Ahsan, were exceptional. They were most skilful in assembling the sofa and coped easily with the tight space available to them.

After our new house moving we went to few furniture shops, but we got the best customer service from furniture Village..
They were so friendly, and helpful..
Did not reluctant to show all the options available..
Guided us correctly.
So we chooser them for the second time as well..
Thank you Furniture Village!!

It was a pleasure shopping at the shop and we found what we wonted
The only down side was while there we got a parking ticket ticket

With the caveat that this review is based on the store visit and customer experience and not the product (as we have yet to receive the sofa purchased), we were very happy with the service Joel provided. He was courteous, professional and, most importantly, not too pushy (unlike some of your competitors). He definitely played a large part in us choosing FV.

We were helped to buy a bed by Sam who was very knowledgeable. He listened to what we wanted and showed us the mattresses that met our requirements, also encouraging us to try other beds for comparison.
Sam was courteous, and an example of why it is good to shop in person not just on line

We had an excellent experience ordering our sofa, Joel was very helpful and made it a quick and easy to order.

I purchased 2 sofas which in my opinion arr not as comfortable as the same sofas as the one in the store.
They sent someone to inspect them and was told Furniture Village would be in touch.
A few weeks later a package arrived with parts of some sort.
A week or so after that an engineer arrived to work on the sofas but soon realised the parts were not correct.
It took several calls and days to the carriers before the package was collected.
In the meantime,in spite of trying several times, I couldn't get a reply about who was supposed to be dealing with it.
Last Friday I went to the store and a very helpful young lady tried her best to find out what was going on.
I did overhear the person on the phone mention "Declined".
The store assistant tried to get her manager to see me,but he was in a "Group Conference" and she thought he would contact me later.
It's now 6 days since I called in.
I really don't know who to turn to.

On Sunday the 28th of June, I ordered and purchased a 2 seater sofa from the Gemini range, for a total just shy of £2000, in the Brighton store. This range has gliders, so the seat slides in and out, I returned on the Friday the 3rd July, where my partner drew to my attention the deep furrows in the carpet made by the gliders. This was not pointed out to me at the point of sale. I have deep pile carpet and these tram lines would be visible when the seats have been slid back, ultimately, ruining my expensive carpet.

I immediately, spoke to the salesman in the store and told him that I wish to cancel my order, he was very offhand and said I would need to speak to the man who sold me the sofa, who would be in on Saturday. He left a message for him to call me , I spoke to him and he said that I could not cancel and the order was bespoke and was already on a container and on its way, and that there was nothing I could do. I said that there is a 25% cancellation fee,
I was told to email the manager which i did on Friday thr 3rd July, but have not had a reply. I asked for a head office number and he said choose option 3 on the voice mail. I called and spoke to a woman who was very shirty and said that it was nothing to do with her, I asked for the customer complaints departments number and was told there was not one, and I should contact citizens advice .

I cannot believe that a large company like furniture village does not have a complaints department and the attitude of the staff is so poor.

I was also annoyed that the sale started on the Monday the 29th June, which was not poi ted out to me although, to be fair I did get a managers discretion discount but I still paid £200 over the top.

After waiting for a several months, our table was delivered with a scratch. I contacted Furniture Village to complain and their response was very good. Mariyah has very helpful and polite on the phone as she found a solution to the issue.
Accidents happen but how they are dealt with, is the difference between a bad store and a good one.

Their delivery crew were brilliant

Very friendly, salesman Pascal so helpful, made a great effort to understand what I was looking for and made the sale very easy.

Helpful sales person (Joel). No issues and pushy techniques.