Furniture Village - Bristol Reviews 

Great customer service man called Naj very helpful

Ed was quick in responding on the chat and was very helpful. Very refreshing to have such good service

We were approached by a member of staff when we arrived but, when we said we were just looking, we were not stalked like we have been in other similar stores. When we had been looking at the same item for a while, the staff member returned and asked if we had any questions but we did not feel pressured in any way. He was friendly and helpful and, when we decided we wanted to make a purchase, clearly explained our options and didn't try to sell us any extras we didn't want. Overall it was a great experience, thanks Steve!

Fantastic experience, friendly service

Excellent quality furnitures and customer service.

The gentleman we met in store was really helpful and gave us lots of advice without being pushy. We had already shortlisted a couple of items and needed to choose between them, which he was able to help us do. Delivery was a little slower than he said it would be but that wasn't a problem for us and the people arranging delivery were really friendly and helpful. You initially get a day for delivery and then, the day before, you get a three-hour time slot which is extremely helpful. The delivery itself was seamless. The men arrived on time (we had a 15 minute texted warning of their arrival), they unpacked and assembled the items, checked that we were happy and then left. All very good.

Time taken to walk us through the through the whole process by staff

Friendly welcome and a very helpful assistance so 5 stars to him

James wa really helpful knew what we wanted as we had visited previously. Everything well explained and quickly processed.

Very relaxed atmosphere within a very spacious welcoming store. The salesman,James Bailey made us feel extremely at home and put us under no pressure at all.

So had this sofa a year had 1 technician out 'wear and tear'. Had another technician out about 2 months ago and I've heard absolutely nothing. So I've now got a 5 grand Vino 3 piece - 2 2 seaters and a 3 which I'm embarrassed about. I feel I have to make excuses for it. DO NOT GET MATERIAL SOFAS FROM HERE. I have a video of my sofa, not sure how to attach, but happy to share

Very friendly professional efficient service

Speed of service.
Bought and paid for an armchair in 9 minutes.
Helpful assistant.

Andy was very efficient answered all my questions explaining time scale etc, was not pressured in anyway. I was in & out in no time perfect!
Thanks Andy

The entire experience was to the standard which we have come to expect as the norm from FV.
However, given both my wife and I have disabilities, David & Pete our delivery crew went the extra mile in relocating our old furniture to a safe spot until it can be collected.

My delivery arrived on time. The two drivers Kyle and Matt were both friendly and helpful. Really happy with my new Sofa's!
Great all round!

Very helpful staff member whole transaction was quick and efficient

We made a return trip to check out the furniture we liked. The Senior sales consultant James Bailey instantly recognised us and acknowledged our presence. There was no pressure or pushiness from him. The purchase was made with simple effortless ease.

Charlie, the lady salesman, was very patient, attentive, not pushy and seems a lovely person who obviously knows the products you sell very well and is a very good communicator.