Furniture Village - Bristol Reviews 

Easy buy. All queries answered. Good price

Not pressured into a purchase and not jumped on as soon as you walk into the store.

Sales person (James) gave us great advice.

We were planning on visiting multiple retailers for a new sofa but this was our first stop and we went no further.....made our purchase, very happy, says it all

The service was friendly, professional & efficient. All in all it was a very good shopping experience and in contrast to another big store nearby!

Great service, sales guy ( sorry forgot your name). Showed me what l ask for then ordered.

Their furniture are of lovely quality,staff were very helpful and the delivery and set up were 100 %.The drivers Anton and Dave were very respectable of my home.

Great selection of sofas at the Furniture Village, Cribbs Causeway Bristol.Paula the sales consultant was very friendly, courteous, knowledgeable and helpful with our order placement.
Highly recommended.

Got through very quickly and the agent was very efficient. I spoke to Naj who was very helpful

Good service, straightforward delivery process and two very helpful delivery guys!

Always helpful without pressure,.
Price was excellent without negotiation or haggle.
The choice of furniture, materials and colors have a wide range.
All in all had a experience and therefore thank you

Went and found the salemans that I wanted to speak too as I have been here before and told them what I needed and altho over budget but I got what I needed and was delivered within 3 days so very happy with the service

Helpful and freindly staff, available but not " overpowering ". Nice choice of variable options in most of the ranges

Very polite crew excelent service could not be better thank you

Kiran,customer care department,with whom I discussed an issue with a recent purchase I had made spoke clearly ,professionally and answered all questions I had as to what happens next.
I had concern due to a negative experience with a different company some years ago but Kiran dealt with those and arranged a home visit with no fuss.
Genuinely happy to recommend this company and excellent customer care service.

This is my second side board that has been delivered after waiting about 9 more weeks to find that yet again it was damaged. It seems that quality control in the manufacturing factories isn’t quite where it needs to be!!! I know it’s not the sales team and the delivery teams fault but it all seems to be all about quality control of the product.
The after sale person Kiran was very helpful and wasn’t at all pushy in making me accept some money off and understood my concerns so he arranged for a third delivery with no complaints at all. Thanks again to Kiran.

Hi we had a very good experience at furniture village recommended by our son who shops with you
Jak was really helpful and knowledgeable about all of the furniture that we asked him about and helped us through the payment etc - maybe without Jaks help we would not have made a purchase- Thankyou Jak excellent

Rhys was an excellent salesman and advised us and provided all the information required. Made choosing our new table and chairs a pleasurable experience.

James was extremely professional, polite and helpful. We had fast delivery of our sofa.

DO NOT BUY: £3,660k Sofa Set Faded to Nothing in 2.5 Years! ⚠️

I purchased two green leather sofas from this company for over £3,660. Despite strictly following all their recommended care instructions, the leather colour has faded drastically.

Because it's past their 2-year manufacturer's warranty, they are completely washing their hands of the issue and refusing to help. Their marketing happily boasts that the internal frames and functions will last for 20 years, but that is entirely irrelevant when the cosmetic colour of the leather only lasts 2.5 years (a mere 12.5% of the expected lifespan).

A £3,660 investment should last far longer than this. Under the Consumer Rights Act 2015, goods must be of "satisfactory quality" and "fit for purpose" for up to six years in the UK (five years in Scotland). The retailer's refusal to resolve a clear manufacturing fault on such an expensive item is a complete infringement of my statutory consumer rights.

Beware before you buy—they will happily take your money, but they do not stand behind the quality of their products.