Furniture Village - Cambridge Reviews 

Steve Wong in the Cambridge store is a credit to your organisation. Friendly, professional and knew his stuff

Go see Steve when you need a new sofa

Thank you Paige F for sorting my issue. My recliner has a manufacturer fault since arrival and is being replaced. She was very quick to find an agreeable solution. I hope the replacement is problem free.

Great products but just as importantly great sales staff. We were extremely impressed by Mo’s wealth of knowledge and his kind and gentle manner. He was highly professional and he is a great asset to the company as is Azzdean who also helped us on one of our three visits before buying a dining room table, chairs and a sideboard. I can not recommend Furniture Village and its staff highly enough.

Quality of material , reasonable price

When things go wrong with Furniture Village - especially in Cambridge - they look the other way. Service is appalling and they do not take any form of criticism seriously. I have now placed 4 reviews and someone send a 'no reply' message and that's all that happens. So I would definitely not use Furniture Village and especially not Cambridge.

We met Stephen Wong a couple of times and he looked after us well and was able to answer our questions and make good suggestions.
We were glad to have a deal with him.

Very pleased to buy from Furniture Village again . Ben Ross was again very helpful. Excellent service and support received

We were very happy with our visit to Furniture Village in Cambridge. Azzdean Seffras served us and was very knowledgeable and thorough. He did not pester us but kept leaving us to look round and to try out different chairs and sofas, helping us when we needed guidance about how things worked. Azzdean also explained delivery and storage as well as finance. We ended up buying a sofa and may go back for a chair. The coffee was good too!

I’ve been looking for a corner sofa that would fit my space for a while and went to check out the primrose in the show room before buying. Steve greeted me and was excellent in every way; knowledgable, friendly, patient, helpful and most importantly not pushy unlike other big furniture shops. We have purchased the sofa and waiting for it to arrive now. Very happy with my decision and would highly recommend Furniture Village and Steve to others, it’s so unusual these days to get such great service.

Very helpful and patient service from Peter in Cambridge store. After several visits I finally ordered my new furniture today and Peter couldn’t have been more helpful, explaining sofa care and advantages of aftercare packages without any hard sell just good service. Thank you

It wasn't a definite plan to purchase when we went to Furniture Village, Cambridge but we were looking at new sofas. Azzdean greeted us when we entered the store but left us to look around without interrupting. When we found something we liked, Azzdean was very helpful, providing information, fabrics etc. Again, no hard sell, just giving us the information we needed. When we decided to buy, the process was quick and efficient. A great experience all round.

Peter (Cambridge store) was very helpful from start to finish. He wasn’t pushy at all but helped us to decide on different options for a table and chairs.
He let us take our time and was very down to earth and friendly
Great customer service

Excellent service throughout. Bought a suite but next day decided to change the colour. This went so smoothly and was no hassle. Very impressed.

We were not hassled in the shop at all, but when we neaded help from Ben Ross and later from Steve Wong, they were both very helpful and competant. They helped us make a choice that we are very pleased with.

Very bad experience with their customer service. I have ordered 3 rouch wardrobes from them, and one they fixed in other direction. Which is not fixed properly. The door comes out and it’s bent, I requested them to change direction, they have told they can’t do that day. It’s very concerning as the wardrobe is in infants room. What if it gets broken?. I added shelves with it, they sent wrong size!. I contacted customer support, they opened the ticket, no response almost for 2 months now, I went to store as well, still no reply. Pathetic customer service!. I wouldn’t recommend buying the wardrobes with them.

Steve was helpful and very pleasant to deal with.

Purchasing experience was good , the sales assistant in the Cambridge Branch, Mo Uddin was patient and informative without pressure. Our chosen lounge seating had a choice of fabrics and we were able to borrow the swatch to compare with carpet options in a nearby store.

Azzdean. Very helpful salesman at Newmarket Road branch. Left me to try mattresses as long as I needed and helped me decide on the right mattress.

Azzdean was the ultimate professional. Not pushy, not overbearing, not salesman but at the same time understanding our needs and providing a number of options which we ended up ordering - definitely worth a visit to FV Cambridge.

We were very pleased with the choice of products and the customer service we received from Mo every time we visited.