Excellent Customer Service. The whole experience was a positive one. No pushy Sales person, just wanted us to be 100% happy with our choice. Aaron was a pleasure to advise us and gave us plenty o... See more
Location
Switch locationUnit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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We came into the store to consider rather than to buy. However Peter listened to what we were looking for , showed us examples that could be suitable and one in particular to which we were immediately... See more
My experience was very good. Steve was helpful but not pushy. Gave me plenty of information and happily answered my questions.
I visited Furniture Village because they carry a brand of mattress that I was interested in. That brand did not suit my budget needs. Aaron showed me other brands that were within my budget and would... See more
Company details
Contact info
Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
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Great experience
Friendly. Not pushy. Informative. Patient. Honest. Fair pricing.
New sofa purchase
During each of our visits, the staff has consistently been welcoming and helpful. Customers are able to browse freely without feeling any pressure to make a purchase. The staff members are knowledgeable, and Peter Jones, in particular, was very helpful in discussing all the available options. We would like thank Peter for his help, which allowed us to consider our choices before deciding to purchase our new sofas.
Great customer service as always!
Great customer service and help from Peter, he took time to show me and explain the different types of mattresses and help me load my car with my purchase of a set of drawers. Very helpful!
I received help and advice
I received help and advice from my assistant. He was able to provide me with information about what I was purchasing. He made my decision easy.
Very impressed.
Steve was very knowledgeable about the products we were interested in. Wasn’t any pressure to buy. Explained throughly the delivery process. A throughly great chap who we highly recommend and is a credit to the company.
Excellent customer service
Customer advisor Azzdan very helpful with enquiry and felt happy to place order.
Aaron could not have been more helpful
Aaron could not have been more helpful
I will visit him next time I need anything
Thank you Aaron
Ruth
Thank you to the Cambridge branch and…
Thank you to the Cambridge branch and the lovely helpful non pushy sales guy Azzdean for making our purchase so easy, we are looking forward to the delivery of our sofas.
New three piece suite.
We were looking for a three piece suite and trying every sofa/chair for comfort. Steve Wong (Sales Consultant) gave us a few pointers as how to best make a final decision which we took on board and finally we came to a decision. Steve was very helpful, knowledgeabale and not in anyway pushy - and also offered refreshments. The store was also well presented. Overall a very positive shopping experience.
Purchased of a new bed
I recently purchased a new bed from Furniture Village Cambridge and received excellent service from Peter. He was friendly, professional, and very knowledgeable, helping me choose the right bed for my needs without any pressure.
Peter made the whole experience smooth and enjoyable, and I would highly recommend him to anyone visiting the store.
Thank you, Peter, for your outstanding customer service.
Attentive helpful staff and good choice.
We went to furniture village in…Cambridge Newmarket Road
We went to furniture village in Cambridge Newmarket Road, Aaron was our sales consultant. Such a helpful polite non-pushy knowledgeable individual. Thank you so much for helping us choose the correct dining chairs.
The salesman....Azzdean was…
The salesman....Azzdean was amazing....he listened, he suggested and he made it all happen. We will be going back and he is "our man". Very impressed...thank you Azzdean!!
Peter was fantastic at Cambridge
Peter was fantastic at Cambridge. Very knowledgeable on the njord range and other dining sets. Let us go at our own pace. Great bloke
Excellent service.
Excellent service.
From entering store, support with selection of product, including measures and advise based on our kitchen size, I was heavily impressed. The individual serving us was exceptionally helpful and also added the personal touch to involve and speak to my family before and after the sale, lots of effort made, which made it a pleasant experience. I cannot recall the individuals name but have included the order number within my review so that the company can acknowledge our experience with him. I was also informed of a 6 week lead time, however 4 days after the purchase, I received a delivery date offer which was two 3 weeks faster. Product also excellent, large wooden kitchen table, bench and 4x charis, all high quality. Highly recommend.
Aaron was very helpful and knew his…
Aaron was very helpful and knew his stuff!!
Shopping for my Mum for after her hip replacement and had excellent skills in helping decide which armchair would be best for her.
Great service from Peter at Cambridge
Peter was great on explaining the options on several of the table and chair options. Very knowledgeable and friendly. Shop layout was great also. Able to sit and try out the various chair options. Quick ordering experience and at our own pace on deciding. Great experience
I had a great experience when buying my…
I had a great experience when buying my first sofa. I was greeted by Aaron who pointed me in the right direction. This is my first time buying a sofa so it was great to be guided through this. Overall I had a great experience
Excellent service from choosing the…
Excellent service from choosing the furniture to delivery. Supportive sales consultant (Ben-Cambridge) who listened and went above and beyond in spending time with me to decide on the good and expedited delivery in response to urgent need.
Great service
Great service, with Azzdean Seffras, great Salesman, service was exceptional
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