Furniture Village - Cambridge Reviews 

1,681
TrustScore 5 out of 5

4.8

Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB


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Rated 5 out of 5 stars

Excellent Customer Service. The whole experience was a positive one. No pushy Sales person, just wanted us to be 100% happy with our choice. Aaron was a pleasure to advise us and gave us plenty o... See more

Rated 5 out of 5 stars

We came into the store to consider rather than to buy. However Peter listened to what we were looking for , showed us examples that could be suitable and one in particular to which we were immediately... See more

Rated 4 out of 5 stars

My experience was very good. Steve was helpful but not pushy. Gave me plenty of information and happily answered my questions.

Rated 5 out of 5 stars

I visited Furniture Village because they carry a brand of mattress that I was interested in. That brand did not suit my budget needs. Aaron showed me other brands that were within my budget and would... See more


Company details


Contact info

  • Unit 7, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,681)

65,009 reviews in the last 12 months

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Rated 5 out of 5 stars

New sofa purchase

During each of our visits, the staff has consistently been welcoming and helpful. Customers are able to browse freely without feeling any pressure to make a purchase. The staff members are knowledgeable, and Peter Jones, in particular, was very helpful in discussing all the available options. We would like thank Peter for his help, which allowed us to consider our choices before deciding to purchase our new sofas.

June 24, 2026
Rated 5 out of 5 stars

Very impressed.

Steve was very knowledgeable about the products we were interested in. Wasn’t any pressure to buy. Explained throughly the delivery process. A throughly great chap who we highly recommend and is a credit to the company.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

New three piece suite.

We were looking for a three piece suite and trying every sofa/chair for comfort. Steve Wong (Sales Consultant) gave us a few pointers as how to best make a final decision which we took on board and finally we came to a decision. Steve was very helpful, knowledgeabale and not in anyway pushy - and also offered refreshments. The store was also well presented. Overall a very positive shopping experience.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased of a new bed

I recently purchased a new bed from Furniture Village Cambridge and received excellent service from Peter. He was friendly, professional, and very knowledgeable, helping me choose the right bed for my needs without any pressure.
Peter made the whole experience smooth and enjoyable, and I would highly recommend him to anyone visiting the store.
Thank you, Peter, for your outstanding customer service.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

The salesman....Azzdean was…

The salesman....Azzdean was amazing....he listened, he suggested and he made it all happen. We will be going back and he is "our man". Very impressed...thank you Azzdean!!

June 12, 2026
Rated 5 out of 5 stars

Excellent service.

Excellent service.
From entering store, support with selection of product, including measures and advise based on our kitchen size, I was heavily impressed. The individual serving us was exceptionally helpful and also added the personal touch to involve and speak to my family before and after the sale, lots of effort made, which made it a pleasant experience. I cannot recall the individuals name but have included the order number within my review so that the company can acknowledge our experience with him. I was also informed of a 6 week lead time, however 4 days after the purchase, I received a delivery date offer which was two 3 weeks faster. Product also excellent, large wooden kitchen table, bench and 4x charis, all high quality. Highly recommend.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Peter at Cambridge

Peter was great on explaining the options on several of the table and chair options. Very knowledgeable and friendly. Shop layout was great also. Able to sit and try out the various chair options. Quick ordering experience and at our own pace on deciding. Great experience

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience when buying my…

I had a great experience when buying my first sofa. I was greeted by Aaron who pointed me in the right direction. This is my first time buying a sofa so it was great to be guided through this. Overall I had a great experience

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from choosing the…

Excellent service from choosing the furniture to delivery. Supportive sales consultant (Ben-Cambridge) who listened and went above and beyond in spending time with me to decide on the good and expedited delivery in response to urgent need.

June 4, 2026
Unprompted review

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