Furniture Village - Cheadle Reviews 

1,254
TrustScore 5 out of 5

4.8

Stanley Green Retail Park, SK8 6PT Cheadle, GB


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Rated 5 out of 5 stars

Went to Furnture village to look for a sofa/settee, Andy greeted us and asked could he help, and help he did, but not in a pushy or persuasive way. In fact he was very patient with us as we sat on... See more

Rated 5 out of 5 stars

When we arrived we immediately received help from Tracey who was kind enough to answer any questions we had. She was knowledgeable and patient with us in making our decision on our dining set.

Rated 4 out of 5 stars

Overall very good although there was a discrepancy on your website re dimensions of Torino large table. This was informed to the sales person at site who did agree that there was an issue and he would... See more

Rated 5 out of 5 stars

Visited the store today and dealt with Jason who was absolutely fantastic. We purchased a sofa corner bed, mattress topper and rug. From the moment we entered the store till we left we had such a grea... See more


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  • Stanley Green Retail Park, SK8 6PT, Cheadle, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,254)

64,418 reviews in the last 12 months

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Rated 1 out of 5 stars

Lack of customer service…

The lack of customer service by the so called customer service was appaling. We were supplied with a chair that was obviously wrongly assembled and glued together. The chair failed soon after purchase but replacement was denied because it was being used in a rental property. It should have been replaced FOC under the Sale of Goods Act as it was not fit for sale

May 29, 2026
Furniture Village - Cheadle logo

Reply from Furniture Village - Cheadle

Good Morning, I am so sorry to hear about the issues you have encountered with your dining chair. I would like to investigate this further for you. To enable me to do so please can you send a copy of your review along with your 9 digit order number, name and address. Kind Regards Kieran

Rated 1 out of 5 stars

Salesman not suited to fronting your…

Salesman not suited to fronting your Company. His attitude was unfortunate.

May 29, 2026
Furniture Village - Cheadle logo

Reply from Furniture Village - Cheadle

Good Afternoon,

Thank you for your feedback. I am sorry to read of the experience you received from the store. Please provide a copy of your review, your order number, full name and billing address to myexpeirence@furniturevillage.co.uk so this can be looked into.

Kind regards,
Shanice

Rated 5 out of 5 stars

Went out to buy table

Went out to buy table, chairs and a side table. The Gavin was super helpful.

He talk us through how to order and gave us a really good deal. Will shop again.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service at Furniture Village Cheadle

Visited the Cheadle store today for 6 dining chairs. Found the perfect set of 6. Mohammed Shafique was brilliant, very friendly and helped us to make the perfect choice. Got an excellent bank holiday price too. Absolutely delighted and a truly faultless service. And the tea and cookies were delicious.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Nothing was to much trouble

Nothing was to much trouble. You were not pressurised into anything.like you are in some stores. We bought a mattress one day and a couple of days later a three piece suite. Will definitely shop at Stanley Green again.
Thanks to Mohamed and Tracy for looking after us.Paul and Barbara.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

We had such a fantastic experience at…

We had such a fantastic experience at Furniture Village thanks to Tracey! From the moment we arrived, she was incredibly welcoming, friendly, and professional. She was absolutely brilliant with the children patient, kind, and made the whole shopping experience so much easier and more enjoyable for us as a family.

Her knowledge of the sofas and furniture was outstanding. She took the time to explain everything clearly, listened to exactly what we were looking for, and helped us find the perfect options without ever making us feel pressured. You can really tell she cares about customer service and takes pride in what she does.

Tracey is a real credit to Furniture Village, and because of the excellent service we received, we will definitely be returning in the future. Thank you again for making the experience such a positive one!

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

More great service

The staff we interacted with in store were all welcoming and helpful. We were never hounded when trying to make a decision on the furniture we wanted to purchase but there was always someone there when we needed information. We were served finally by Tracey Maxwell who was very helpful and she completed our order process quickly making sure she had covered all our questions to our satisfaction.

May 19, 2026

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