Went to Furnture village to look for a sofa/settee, Andy greeted us and asked could he help, and help he did, but not in a pushy or persuasive way. In fact he was very patient with us as we sat on... See more
Location
Switch locationStanley Green Retail Park, SK8 6PT Cheadle, GB
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When we arrived we immediately received help from Tracey who was kind enough to answer any questions we had. She was knowledgeable and patient with us in making our decision on our dining set.
Overall very good although there was a discrepancy on your website re dimensions of Torino large table. This was informed to the sales person at site who did agree that there was an issue and he would... See more
Visited the store today and dealt with Jason who was absolutely fantastic. We purchased a sofa corner bed, mattress topper and rug. From the moment we entered the store till we left we had such a grea... See more
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Stanley Green Retail Park, SK8 6PT, Cheadle, United Kingdom
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The help we got from fiona was very…
The help we got from fiona was very helpfull and pleasureable would.recommend to any one
May use AI-assist with repliesRead more
Lack of customer service…
The lack of customer service by the so called customer service was appaling. We were supplied with a chair that was obviously wrongly assembled and glued together. The chair failed soon after purchase but replacement was denied because it was being used in a rental property. It should have been replaced FOC under the Sale of Goods Act as it was not fit for sale

Reply from Furniture Village - Cheadle
Salesman not suited to fronting your…
Salesman not suited to fronting your Company. His attitude was unfortunate.

Reply from Furniture Village - Cheadle
Good quality furniture
Good quality furniture. Really friendly, professional and helpful staff. Lovely showroom!
Went out to buy table
Went out to buy table, chairs and a side table. The Gavin was super helpful.
He talk us through how to order and gave us a really good deal. Will shop again.
Ali helpful and polite
Ali helpful and polite, Hopefully getting somewhere , as have been waiting since 12th March for a response
Mohammed was patient with us and helpful
Mohammed was patient with us and gave us lots of advice from which we were able to make an informed decision about new sofas and a dining table and chairs set.
Excellent Service at Furniture Village Cheadle
Visited the Cheadle store today for 6 dining chairs. Found the perfect set of 6. Mohammed Shafique was brilliant, very friendly and helped us to make the perfect choice. Got an excellent bank holiday price too. Absolutely delighted and a truly faultless service. And the tea and cookies were delicious.
Safe and efficient delivery of sofas
Safe and efficient delivery of sofas. The driver and mate were friendly and careful.
Nothing was to much trouble
Nothing was to much trouble. You were not pressurised into anything.like you are in some stores. We bought a mattress one day and a couple of days later a three piece suite. Will definitely shop at Stanley Green again.
Thanks to Mohamed and Tracy for looking after us.Paul and Barbara.
Great knowledge from Mohammed who…
Great knowledge from Mohammed who looked after us. Understood our requirements and showed us exactly what we required. Easy stress free experience from start to purchase
We had such a fantastic experience at…
We had such a fantastic experience at Furniture Village thanks to Tracey! From the moment we arrived, she was incredibly welcoming, friendly, and professional. She was absolutely brilliant with the children patient, kind, and made the whole shopping experience so much easier and more enjoyable for us as a family.
Her knowledge of the sofas and furniture was outstanding. She took the time to explain everything clearly, listened to exactly what we were looking for, and helped us find the perfect options without ever making us feel pressured. You can really tell she cares about customer service and takes pride in what she does.
Tracey is a real credit to Furniture Village, and because of the excellent service we received, we will definitely be returning in the future. Thank you again for making the experience such a positive one!
More great service
The staff we interacted with in store were all welcoming and helpful. We were never hounded when trying to make a decision on the furniture we wanted to purchase but there was always someone there when we needed information. We were served finally by Tracey Maxwell who was very helpful and she completed our order process quickly making sure she had covered all our questions to our satisfaction.
Exellent and professional service by…
Exellent and professional service by fiona awesome experience
Very helpful staff
Very helpful staff. No hassle or pressure to buy but always on hand if needed. A pleasant change for once.
Excellent information from salesperson
Excellent information from salesperson. Transaction carried out efficiently in a warm friendly manner
Good choice of lighting…
Good choice of lighting which we were looking for, good prices and very helpful staff when needed.
The gentleman listened to me and…
The gentleman listened to me and supplied the information I required to make my purchase.
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