Furniture Village - Crawley Reviews 

1,558
TrustScore 4.5 out of 5

4.6

London Road, County Oak Retail Park, RH11 7XN Crawley, England, GB


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Rated 5 out of 5 stars

We were made to feel very welcome the moment we walked in to the store but we did not feel pressured. Every member of staff that we saw acknowledged us and checked if we needed any assistance. Andr... See more

Rated 5 out of 5 stars

Salesman was very helpful, without being pushy, which is good. Very good range of dining furniture. Were able to view at our leisure, although salesman was on hand if required. We are looking forward... See more

Rated 5 out of 5 stars

We needed a new king size bed and our choice was to return to Furniture Village as we purchased dining room furniture from them two years ago. On that occasion we were given a very professional and f... See more

Rated 5 out of 5 stars

Customer service was very good, Sian was not pushy and gave us time to make an informed decision. Considering Sian is relatively new to furniture sales her product knowledge was good and what she di... See more


Company details


Contact info

  • London Road, County Oak Retail Park, RH11 7XN, Crawley, England, United Kingdom

  • 01293 699 600

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,558)

65,009 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service from Mr Andrew and Mrs Phillips

We had an excellent experience at Furniture Village Crawley. Mr Andrew and Mrs Phillips provided outstanding customer service from start to finish. They were professional, friendly, patient, and extremely knowledgeable, taking the time to answer all our questions and helping us find exactly what we were looking for.

June 18, 2026
Rated 5 out of 5 stars

Great Experience!

From the original purchase in Crawley (Andrew) to the delivery drivers (Matt and Shawn) that laid out the red carpet(!) - a perfect and very professional experience. And we love our sofas!

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience…

We had a fantastic experience purchasing a dining table with the assistance of Izabella. She was very professional, polite, friendly, and generally welcoming. She was able to show us the perfect dining table to purchase based on our requirements, and we did not feel rushed at all. She is an asset to the Crawley branch.

June 12, 2026
Rated 5 out of 5 stars

New flat to furnish.

Great experience Simone who helped us was amazing really knew how to help us. The store in county oak had some lovely things hard to make our minds up .Nice atmosphere. Fitted my new flat out beautifuly.Thankyou

June 14, 2026
Rated 5 out of 5 stars

Andrew was fantastic when helping me…

Andrew was fantastic when helping me buy my sofa. He was friendly, informative, and straight to the point with no messing about or time wasting. He made the whole process easy and stress-free, answering my questions clearly and helping me make the right choice. Thank you, Andrew, for such great service. A great experience from start to finish! ⭐⭐⭐⭐⭐

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

The shop has plenty to choose from in…

The shop has plenty to choose from in all colours too. The shop itself is perhaps over brightened with lights, more so than any normal house would be so makes picking a colour slightly difficult. Prices are very reasonable. Nothing is rushed and nobody puts pressure upon you. My only criticism is, a darker corner still lit up but not so bright, would be helpful to choose the shading needed for a room when looking at the swatches. We made our purchase and are very pleased overall.

June 6, 2026

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