Furniture Village - Crawley Reviews 

1,558
TrustScore 4.5 out of 5

4.6

London Road, County Oak Retail Park, RH11 7XN Crawley, England, GB


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Rated 5 out of 5 stars

We were made to feel very welcome the moment we walked in to the store but we did not feel pressured. Every member of staff that we saw acknowledged us and checked if we needed any assistance. Andr... See more

Rated 5 out of 5 stars

Salesman was very helpful, without being pushy, which is good. Very good range of dining furniture. Were able to view at our leisure, although salesman was on hand if required. We are looking forward... See more

Rated 5 out of 5 stars

We needed a new king size bed and our choice was to return to Furniture Village as we purchased dining room furniture from them two years ago. On that occasion we were given a very professional and f... See more

Rated 5 out of 5 stars

Customer service was very good, Sian was not pushy and gave us time to make an informed decision. Considering Sian is relatively new to furniture sales her product knowledge was good and what she di... See more


Company details


Contact info

  • London Road, County Oak Retail Park, RH11 7XN, Crawley, England, United Kingdom

  • 01293 699 600

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,558)

65,009 reviews in the last 12 months

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Rated 5 out of 5 stars

We went to buy a dining table

We went to buy a dining table with chairs to furniture village Crawley and from the very first minute we entered, we are warmly welcomed by everyone and Andrew Twigg, one of the Sales Consultant helped us to purchase the items for our best interest and arranged everything smoothly and efficiently till the end. Really satisfying☺️

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa shopping

Great selection of sofa’s & great prices too!
Sian was very helpful, super knowledgeable & nothing was too much trouble. Even took the time to make us complimentary hot drinks.

May 27, 2026
Rated 5 out of 5 stars

Very happy

From visiting the store, choosing my sofa, ordering process, updates and delivery were all perfect. Tom and Colin the delivery guys were respectful of my house and assembled my sofa well and made sure it looked perfect,

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Dean was really helpful

Dean was really helpful, after initial introduction and explaining the differences in the furniture, left us to wander at our leisure until we were ready. Never felt pressured at any time, most relaxed purchase we’ve made.-

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Our Furniture Village experience

Our sales consultant, Matthew Seymour, was excellent. He was very knowledgable and gave us good advice. He was the ultimate professional, not a pushy salesman, he was friendly and very patient. We have just moved into a new house and Matthew looked at the floor plan and suggested ways in which we could plan the furniture layout which was immensely helpful. Nothing was too much trouble and he, and his colleague, provided coffee and cookies which was very welcome. We would have no hesitation in recommending Furniture Village the whole experience was a delight and Matthew, in particular, is a credit to the company.

May 16, 2026
Rated 5 out of 5 stars

Sian Lewis was so great

Sian Lewis was so personable, made our browsing with potential to buy experience great. No off putting hard sell just enthusiasm to get us what we wanted & need. Five star service. Katherine & Steve

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience very happy

Andrew the sales rep at Crawley was very helpful and informative answered all our questions excellent salesman very happy with delivery polite and helpful delivery men... Would recommend furniture village👍

May 12, 2026
Rated 5 out of 5 stars

Very impressed.

A pleasant experience. Store was well laid out and the sales lady, Siân, was super to deal with, very knowledgeable, and not pushy. I was impressed, and she's an asset to the company.

May 13, 2026

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