Furniture Village - Croydon Reviews 

Tushar Thakkar was very helpful and attentive. He explained the process very cleary and answered all questions in a professional and pleasant manner

Very helpful sales service from Joe in Croydon today. Looking forward to receiving our bed soon!

Sean was very helpful and was very friendly, when we purchased a mattress he explained everything about it, we didn’t feel pressured in purchasing the product.
Also thanks to Danny for his help the previous day.

Massive thanks to Joseph at the Croydon branch, helped us to find exactly what we were looking for, as well as suggesting great alternatives.

Joseph at the Croydon branch was amazing, witty and resourceful. He patiently helped us connect with the deal we found online and demonstrated to us other options to assist with our purchase.

Nothing was too much trouble for the member of staff who dealt with me (including the offer of refreshment).
He explained the entire process to me and did his best to ensure that I got everything I wanted.

Very helpful . patient, understanding.and coutious.

Stacy was amazing!! Who thought sofa shopping could be so much fun!

She was so helpful and guided my mum through the process of purchasing new sofas with ease. Thank you

An Amazing sales consultant you got in Harold Ofori.

He is exceptional. He is very professional.

Highly recommended.

Croydon branch - Appalling company to deal with. Do not shop here! Was quoted 4-6 weeks for a table we needed for a family party. Then they extended it (informed by email) by another 4 weeks. Then came a phone call a few weeks later stating its been delayed again with no date. Suppose to call back with an estimated new date. Chased, as no call after leaving a voice message. Again no call back. Visited store to find out what was happening. Reselected - quoted 10-14 days. Would confirm the next day with estimated delivery date. Once again, didn't receive a call. Chased two days later to be told it's a 4 week delivery. No personal communication throughout this order. Definitely wouldn't recommend or shop here again. Service/management/sales staff- awful.

I visited Furniture Village last week, and it was an amazing experience. We had the pleasure of dealing with Joe, who provided excellent customer service and was extremely knowledgeable and helpful throughout the whole process.

I’ll definitely be coming back to Furniture Village for more purchases, and I’ll be sure to ask for Joe again!

Thank you, Furniture Village, for such a great experience, and a special thank you to Joe for his outstanding service. ⭐⭐⭐⭐⭐

Bipin Shah was absolutely excellent. He had fantastic knowledge and expertise, and took the time to explain everything clearly without ever making us feel pressured or rushed. He was incredibly patient with us while we considered our options, which made the whole experience feel relaxed and genuinely helpful.

He also managed to give us a discount, which we really appreciated! Excellent customer service from start to finish — knowledgeable, patient, friendly and not pushy at all. Thank you, Bipin!

Great customer service from Bipin and Jess, very knowledgeable and went through everything to make sure we made the right choice when choosing our mattress.

Good attentive service by the staff. Friendly and knowledgeable.

THE persnalised freindly yet professional approach from staff. Aaide from being knowledgeable, i found them to be down to earth and honest, and tailored furniture to my needs. Sean in particular was brilliant

Thank u, excellent service

Brandon was a very polite and helpful member of staff, nothing was too much for him, he is an asset to Furniture Village and I will definitely shop there again.

Davide at the Purley Way branch was an amazing salesman. He was very attentive and gave me exceptional Customer Service. I would definitely recommend a furniture Village to friends and family and will definitely be a returning customer.

Just had our second delivery from Furniture Village and very happy with their service again. Thanks to delivery team job well done.

I was so happy with how helpful the member of staff was after l bought something on display . Thank You .😀