Furniture Village - Croydon Reviews 

The whole process went smoothly. Turned up on time and put the furniture together quickly and efficiently.
Pleasant young men accomplished the task.

I had a great experience with Furniture Village, and I would especially like to recognise Tush for his excellent customer service. He was friendly, professional and extremely helpful throughout the whole process. Tush took the time to listen to my needs, answered all my questions clearly, and made sure I felt comfortable and confident with my purchase.
His communication skills and attention to detail were excellent, and he went above and beyond to make the experience smooth and enjoyable. It’s refreshing to receive such a high level of customer service, and Tush is a real credit to Furniture Village.
I would definitely recommend Furniture Village to others, especially because of the outstanding service I received from Tush. Thank you for all your help!

Visited the store sales assistant showed us what we were looking for gave us time to make our decision,a very pleasant person who then dealt with our order

Very nice
Very profesional
Very happy

Informative sales person good information gave me time to go through colours etc. can’t wait for my new suite to arrive.

Do Not Recommend. My experience was awful from start to finish.

There was a very rude salesperson who made a highly inappropriate and disrespectful remark to me, saying, "You are just a decision maker, he (my husband) is the bank."

The delivery service was horrible. We understand that delays can happen, but on one occasion our delivery arrived at 8pm even though the scheduled delivery window was 12-2pm. It ruined our entire day.

Communication about deliveries was also very poor. As we ordered seven pieces of furniture, we expected the items to be delivered in more than one shipment. Whenever we tried to confirm what would be delivered, we were given different information by different staff members. As a result, we never knew what to expect until the day of delivery.

The company's customer service was completely ineffective. Our calls were always redirected to the Croydon store, where the line was constantly busy and nobody ever answered. The automated message asked us to leave a voicemail so that the store could call us back, but they NEVER returned a single call. Do not expect a callback.

Even when we finally managed to reach someone, the attitude was often rude and unhelpful. We were simply trying to ask questions about our delivery, but staff regularly responded aggressively and raised their voices. On one occasion, we had to ask them to calm down because it was impossible to have a civil conversation.

The furniture quality is acceptable, but the customer service is among the worst I have experienced.
They asked me to send an email to their customer service on this review, but I don’t think it’s worth trying to, after going through this process and waisting our time.

Salma at Croydon branch is great.

Told me me I was refused credit for £2000, After I had just been offered a 0% spend credit card from Barclays with a £6500 credit limit

Joseph was extremely helpful with our purchase. Yes I would recommend F Village to buy a sofa .

My experience in this shop is wonderful since 2007 . I’m very happy buying my furniture in your store because it good quality and my husband bought me bed ,sofa and in 20011 until now my sofa still beautiful, and the staff there are very friendly . This time David served me I was very happy he is very patient and friendly

Well attentive to Customer details and friendly

The salesman was polite, professional, and helpful. I really appreciated his approach and advice.

Stacey was very helpful but not too pushy. Stacey explained the features and let us make up our own minds.

Very helpful delivery men. Shop assistant was also very professional

Lovely manager and Danny was very helpful

Was welcoming at the Croydon branch and very happy with my sofa and service many thanks 😁

The Sales Consultants are always very kind polite and helpful if need their help and offers hot drinks if needed so ourselves and the extended family prefer buying from your shops. The Sales person that served us was excellent

Great help from Salma
She made sure we were able to consider all options and made us aware of the deals on to make a decision

Angie was efficient, knew her furniture and had a good sense of humour