Furniture Village - FC Norwich Reviews 

1,778
TrustScore 5 out of 5

4.9

Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Richard and Andy had a puncture on the way so we’re going to be very late. However they kept us informed of progress and when they arrived they had already assembled the chairs and managed to carry a... See more

Rated 5 out of 5 stars

My table arrived earlier than expected and within the given delivery window on the day. Assembly was quick and Richard and Dan were friendly and efficient. My dogs loved them so were sad to see them g... See more

Rated 5 out of 5 stars

My visit to the store was very pleasant. I was allowed to look round after being greeted by Austin and receiving some initial help but there was no pressure selling. When I was ready to confirm my c... See more

Rated 5 out of 5 stars

Great experience in the shop, lovely staff who greeted us straight away and offered coffee and then helped with our enquiries and with picking our new table and chairs! Great delivery service really... See more


Company details


Contact info

  • Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,778)

62,746 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and delivery

From the very start in the show room the service was amazing, and then the delivery team were excellent, Richard and Andy were so polite and made sure everything was sheeted up throughout whilst installing the new furniture, they took the time needed to make sure everything was correct.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

My table arrived earlier than expected…

My table arrived earlier than expected and within the given delivery window on the day. Assembly was quick and Richard and Dan were friendly and efficient. My dogs loved them so were sad to see them go! Good service and worth paying for the assembly!

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Richard and Andy were friendly and…

Richard and Andy were friendly and professional. They were funny and worked well as a team together. You can tell they enjoy working together. The sofa was set up promptly and all rubbish was taken away after

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from delivery team

Richard and Andy had a puncture on the way so we’re going to be very late. However they kept us informed of progress and when they arrived they had already assembled the chairs and managed to carry a heavy table down some narrow twisty stairs without any damage.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Polite

Polite, on time, good communication.
Asked for a cuppa! I found a mark on the bed headboard and the chap quickly got the correct brushing tool to remove it, it was just the packaging dust! Pleased with the quick service.

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Table opening issue. The table will not open maybe…

The table will not open maybe transition secured!

August 12, 2026
Unprompted review
Furniture Village - FC Norwich logo

Reply from Furniture Village - FC Norwich

Good Morning, I am so sorry to hear about the issue you are experiencing with your dining table. This is certainly something I would like to help you with. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

sofa delivery

They were here in the time frame we were given, very quick and professional at delivery and putting the furniture together.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Arrived on time, friendly and very efficient in installing my new bed. Cleared up after themselves and explained the operation of the ottoman lift system.
Would recommend 👌

August 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look