Furniture Village - FC Poole Reviews 

1,621
TrustScore 5 out of 5

4.9

Broadstone Way 10, BH15 3TE Poole, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Delivery was spot on . Text followed by phone call when 15mins away.delivery guys , Rob & Joe were absolutely brilliant.. Professional, and efficient. Delivered to 1st floor flat, no lift bur no probl... See more

Rated 5 out of 5 stars

We knew exactly what sofa we were looking for and, after experiencing pushy sales people in other stores, it was so nice to walk into furniture village, find exactly what we wanted without having any... See more

Rated 5 out of 5 stars

What a lovely delight to have two delivery drivers with such a lovely attitude. Ali and Paul thank you for taking care of my sofa delivery.

Rated 4 out of 5 stars

Rob and Joe did a great job delivering and assembling our new bed. They were 5*. There was a hiccup on timing, as due to other staff illness the delivery was on the right day, but much later than ex... See more


Company details


Contact info

  • Broadstone Way 10, BH15 3TE, Poole, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,621)

64,585 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and friendly staff

From entering the showroom the salesman was polite, helpful & not at all pushy. We returned the next day and same salesman (didn't get name unfortunately) helped us with our decision to purchase dining chairs. He even carried one to the door to get better light for the colour. Order was done in 10mins.
The delivery was very organised with clear communication as to when it was going to arrive in fact they called to deliver early which was great ! Both Rob & Joe were very friendly & polite guys and brought our chairs unpacked into our house. So all in all our experience was excellent well done Furniture Village in Poole! 😃

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Rob & Joe were excellent ambassadors…

Rob & Joe were excellent ambassadors for Furniture Village. They were respectful of my property professional and very friendly I felt very comfortable having them in my home. They did an excellent job putting the furniture together and demonstrated how to use it.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Suite delivered as promised within the…

Suite delivered as promised within the time slot and notified in advance of the time of arrival. Suite was boxed for protection and each unit was in two parts for easy access to the property. Brilliant drivers had had it all installed in no time. Very pleasant and efficient couple of guys. First class.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

Really friendly, helpful delivery team. Arrived on time, quickly assembled my new bed frame, checked I was happy with everything. Good tidy workers, took away all the packaging.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service professional…

Excellent delivery service professional and polite and with high respect and regards to the property and with maximum care given in the assembly of the sofa, please thank you two guys that delivered our sofa. Top marks and they are an asset to your team.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Mattress Delivery

Delivery men were extremely nice and very efficient, delivery was exactly on time that they had specified and I was very happy with the delivery.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

First class products, service & delivery

The team that delivered our furniture were fantastic! Led by Joe, they were very careful on our newly fitted parquet wooden floor. Cleaned up all their packing & picked up any mess they left. Furniture is also absolutely lovely. So pleased - from purchase, through to delivery, genuinely couldn’t recommend more. Thank you!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The drivers were polite and friendly, the work was done efficiently with no problems, great service all round

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery service!

Fantastic service delivered by Rob and Joe. They arrived on time and were very friendly. They ensured the flooring was protected and carefully delivered the components and set up the sofas. They gave a thorough explanation about caring for the sofas and made us feel very happy with our purchase. Hands down probably the best delivery service we’ve ever had. Thank you!

July 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look