Furniture Village - Gillingham Reviews 

2,561
TrustScore 4.5 out of 5

4.7

Will Adams Way, ME8 6BY Gillingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tom Rich sales consultant at the Gillingham Kent Store was knowledgeable about the dining room furniture we were considering buying. He took us around store to locate individual items. He explain... See more

Rated 5 out of 5 stars

We have visited many times over the past few months, choosing furniture for a new build that we are downsizing to. Kami has been so helpful whenever we have seen him and done his best to answer any... See more

Rated 5 out of 5 stars

We went in for a browse not sure what we were looking for, the sales assistants made us aware that they were there but there was no pushiness. Once we had made our choice a sales person was immediate... See more

Rated 5 out of 5 stars

Good selection of the beds we were looking for.extremely Well looked after by Gino. Excellent product knowledge and some real good advice. Looking forward to many comfortable nights sleeping in our ne... See more


Company details


Contact info

  • Will Adams Way, ME8 6BY, Gillingham, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,561)

67,020 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Soo much choice

There is soo much to choose from it is great! We found the sofa and table and chairs we loved!
The sales consultants we all very helpful. Kami explained the differences between the sofas we were looking at and work out which would be best for us. He also assisted us when we were looking at the tables. He was awesome!Thank you!

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture Village Gillingham Kent

Tom Rich sales consultant at the Gillingham Kent Store was knowledgeable about the dining room furniture we were considering buying.
He took us around store to locate individual items.
He explained purchasing options and delivery charges up front so no hidden charges.
We completed the purchase and it was a throughly pleasant experience

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

We went in for a browse not sure what…

We went in for a browse not sure what we were looking for, the sales assistants made us aware that they were there but there was no pushiness. Once we had made our choice a sales person was immediately available, Alif was very polite, helpful & knowledgeable, he explained everything to us with patience & understanding. All in all a very pleasant experience,

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Alif was very helpful

Alif was very helpful, he was very informative with regards to the furniture care plan and was incredibly knowledgeable about the products. 10/10 would shop here again.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Purchase Experience

Paul was super helpful and really easy to get along with! He gave us a great deal and we’re really happy with our decision to buy from Furniture Village. They felt much more relaxed and welcoming than some of their competitors!

August 20, 2026
Rated 5 out of 5 stars

On entering the store I was approached…

On entering the store I was approached by Paul to offer his assistance, I said I was just looking and he was very polite and said to call him if I needed help , lovely staff I did not feel pestered like some stores , when I needed some assistance Paul was there gave me all the information I needed again I did not feel pressured into buying , I returned to the store an hour later to make my purchase again with help from Paul , absolute fantastic member of staff so helpful

August 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look