The sales consultant who assisted us, Mr. John Morrison, was very helpful; he listened to our requirements carefully and took trouble finding the most comfortable and suitable fit of sofa and armchai... See more
Location
Switch locationEuropa Park Road, GU1 1AG Guildford, GB
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See what reviewers are saying
It was an excellent experience. The staff were very friendly. Special mention to David who helped us find what we were looking for , absolute legend, made the experience feel so refined.
One of the feet came of our dining chair. After visiting Gary in Guildford store he suggested I call customer care as it would be the quickest way to get it sorted. Donna in customer care was lovely,... See more
John fantastic old school salesman - very professional but not pushy. Remained calm even when a rude colleague interrupted him. Ten out of ten for you John - keep up the old traditions
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We were given plenty of time to look…
We were given plenty of time to look around and Iain was very helpful while we chose our new bed. He was very patient and very knowledgeable.
The sales consultant
David and Matt were both very nice and…
David and Matt were both very nice and helpful. They were very welcoming and had excellent customer service
Really good sales experience
Really good sales experience. Our Sales Advisor was very knowledgeable and not to pushy
David was very helpful and…
David was very helpful and knowledgeable , explained every thing we needed to know. . Thank you
I purchased a new sofa with Iain
I purchased a new sofa with Iain, his customer service was unbelievable amazing, he spent loads of time with me demonstrating and explain each sofa and which one will suit my needs, walked away absolutely chuffed with my purchase, especially as the transaction was super smooth, all my questions answered and had great support with the delivery, Iain is the man to go to, thanks again!
Paddy & Lukas were fantastic
Paddy & Lukas were fantastic. Right on time. Efficient, friendly and super nice.
Great service in the Guildford store…
Great service in the Guildford store and with the two gentleman that put the bed together today :) thank you we love it!
Great service at Furniture Village
Excellent service from Ian who was non pushy but extremely helpful when he saw what we were looking for , gave good advice on the product & answered any questions we had with the item .
Order completed & again fully explained the process prior to delivery !
Mehtab paddy were brilliant very…
Mehtab paddy were brilliant very helpful and efficient well done thanks
Sofas put where I wanted
Very good and friendly customer…
Very good and friendly customer service. Was informative and does give you all the options available. I’m looking forward to my new sofa bed
Went in with my mother to find her a…
Went in with my mother to find her a new bed . Marcel was excellent at suggesting the most suitable mattress. And was very patient, allowing us to try all different types & other furniture too, that we were looking for. Many thanks
Very good selection and excellent sales person
Very good selection to choose from and had some very good help from the sales assistant Iain which gave us a good shopping experience
Gary Eaton served us with much useful…
Gary Eaton served us with much useful information and in a friendly and cheery manner.
Request for a technician appointment
Excellent customer service from Khadija. She was professional, patient, and extremely helpful throughout the process. She took the time to understand the issue I was experiencing and promptly arranged an appointment with a technical engineer to resolve it. I really appreciated her support and excellent communication. Thank you, Khadija!
Excellent service
Excellent service. Was taken slightly by surprise as expecting indifference from a big out of town. But the stock was extensive and the advice from Liam exemplary. Thoroughly recommend them if you need a new bed.
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