Furniture Village - Guildford Reviews 

No pressure, but very helpful when I was ready.

Review would have been 5 star,
Sales staff very good
Delivery very good.
BUT HAVE 4 LEG FITTING SCREWS MISSING, HOW HARD CAN IT BE TO SEND 4 SCREWS IN THE POST WHICH I WILL FIT MYSELF.
HOW MANY PHONE CALLS DO YOU HAVE TO MAKE.

Furniture Village Guildford - Iain McPhee provided outstanding guidance when helping us choose a mattress. He shared incredibly helpful insights and my partner and I are absolutely thrilled with our purchase, we feel confident we made the right decision.

Liam was so patient with us as we tried various combinations of sofa configurations in the store.

Easy to find, order and pay.

Went to Guildford store looking for a specific lamp. David Blacklidge was really helpful offered us coffee and cookie but left us to browse. We found the lamp also bought another lamp and a rug but David was extremely patient.
Highly recommend- great choices and good value. Will definitely return.

LAIM was very knowledgeable about products.
Listened to our needs
Also a very nice Greek young man helpful with billing questions

Had a wonderful experience with Iain. He was very professional and definitely knew his stuff. Treated us with the upmost respect. Will definitely come back.

Iain was fantastic from start to finish!! Incredibly tolerant of our indecision but with his guidance and knowledge we have ended up with some amazing furniture, can’t wait for delivery. Thank you!!!!!!

Delivery was shocking! I felt intimidated in my own home. My bed base was ripped because they used force to push the base of the wardrobe into my bedroom and part of my furniture was left behind and they had to return later with the missing draw chest later in the day. It's very disappointing, because we are returning customers and our previous experience was 5*

I visited Furniture Village Guildford on Thursday 12th March and was greeted by Liam Eaton who honestly said that there was nothing in the store which would completely meet my requirements but........then showed me a sofa which was not the colour (dill) which I would have chosen and looked a bit bigger than I thought would fit in the space I had allocaeted for it and abit more expensive than I initially had in mind!! This sofa bed arrived here on Monday 23rd March.......and it is just the right thing! LIam was quietly persuasive and encouraging me to make a purchase which I think he could see was actually growing on me! Not at all pushy as some sales staff can annoyingly be! A really great experience.....nice hot chocolate and cookies too!
The two men who delivered the sofa and carried it up the stairs did so expertly anad carefully and were very charming.
All in all I am a very happy customer! Many thanks

i had an excellent experience with the service provided by David Blacklidge. From the moment i visited on Saturday just to have a look around, he was incredibly helpful without being at all pushy, which i really appreciate as a returning customer, he also made sure i received a discount on the items i was considering. i took some time to think about my decision overnight and returned the following day. Even though David was just finishing with a client he kindly made me a coffee and apologised for the short wait. the entire sales process was simple and smooth and i was promised delivery within 7 days. Impressively, by day 2 i was informed delivery would be arriving this week, so all within 6 days Overall my experience of the customer service was outstanding, thank you

We recently moved to the UK and needed plenty of new furniture for our home. We made a large purchase with the main components being a bed for our son and a bed for ourselves. That was more than 2 months ago. Though the rest of the furniture has been delivered, including our son's bed, ours hasn't. And the most frustrating part is when I called the warehouse in Guildford for more info, repeatedly, I have been told that the bed is in the national warehouse in Milton Keynes, just not yet been delivered to Guildford. Nobody at the Guildford location can apparently escalate to the correct individuals to actually make something happen and when I went back to the store where we purchased everything, in New Malden, the store manager stated he would escalate further. It's been 4 days since then and he called this morning stating that he's sending emails but to no avail. When I asked if he could call someone there directly, he said no. Overall a very disappointing experience and I highly recommend that you do NOT purchase anything from them.

Excellent service, helpful and knowledgeable staff without being pushy.

The staff is helpful and polite. We've got detailed information from shop assistant Aaron . We were satisfied . Apparently, we're going to buy set for dining room in Furniture vilage.

Sales consultant David black lodge was extremely helpful.

We were immediately helped by an experienced knowledgeable sales person
We were offered a style of furniture that we could immediately relate to and the whole process was completely ordered and paid for with a minimum of fuss.
We would recommend anyone looking for furniture to consider Furniture Vilkage

Ant and Neil were brilliant
Clean tidy polite and respectful
First class service by two friendly guys
The bed came undamaged clean and very well wrapped up
They took great care and removed all of the rubbish thank you

I had an absolutely fantastic experience and Liam truly deserves recognition. From the moment I walked in he was incredibly professional, patient and genuinely attentive. He took the time to really listen to what I needed rather than trying to push a sale, which made the whole experience relaxed and enjoyable.
His advice was thoughtful, knowledgeable and clearly focused on helping me make the right choice for my space. Liam went above and beyond to ensure everything was right and that I felt confident in my decision.
Customer service like this is rare and it made a huge difference. Liam is a real credit to the company and I hope his managers see this review because he absolutely deserves recognition for the excellent service he provides.
Thank you again, Liam — I couldn't have asked for a better experience. 👌🥳