Furniture Village - Northampton Reviews 

After placing an order for a new suite, my husband unexpectedly passed away a few weeks later. I contacted Northampton branch and spoke to Keith (our sales person), I wanted to keep our original suite, its still good condition. A few days later, Jamie the store manager called, and was very sympathetic, supportive and reassured me the order would be cancelled and I would receive a full refund of the deposit. If only other companies were this cooperative and supportive. Will definitely use them again. A huge huge thank you.

Every employee, shop, fulfillment centre, and customer services for Furniture Village has been professional and very understanding. No fuss, helpful and the speed of dealing with issues has made the experience of having a problem with a delivery very easy. Shame that you had to use contractors out of your control.

Easy transaction and purchase with Terry. We’d looked around and made a shortlist and were given time to consider our final choice. Friendly and clear when sharing information.

We liked the 1st class staff very helpful

Had a great experience in Furniture village purchasing are new suite. The staff member who I think was called Mo was very helpful, informative and had good knowledge of the product. We also had a lovely good will gesture of a free picture as we decided to order there and then instead of going away to think about it. This is the second time of ordering furniture from them and it’s always gone very smoothly. Would highly recommend

Kind people and doing job very quick

Drivers were very friendly assembled the product expertly .respected my house very well .

I went on a busy Sunday lunchtime and after a little wait I was able to order exactly what I wanted in the colour that I wanted at a very good price. Everyone was polite and helpful. I received a telephone call a week later and the items were delivered the day after that. Andy and Andree delivered and installed the furniture. They were excellent, efficient, helpful, friendly. There was no mess and they took all packaging away with them. I cannot complement these two enough.

Irina was very helpful.

I was greeted by Terri as i entered the store, he was welcoming and helpful,
He remembered me from a visit to the store over 2 years ago.
He gave me excellent service and found exactly what i was looking for

A friendly approach from Barry who shared both time and expertise in helping us to reach a decision in our purchase.

The staff that helped us were extremely friendly and helpful. Made shopping with them very easy.

We had viewed the sofa we ended up buying previously on a couple of occasions. Peter in the Northampton Riverside store was very helpful on our third visit, when we finally made the decision to go ahead and buy the afore mentioned sofa.

Great service from the lady that helped us with our purchase

We were dealt with by Mo who was so helpful knowledgable and really pleasant. No pressure selling and the furniture is exactly what we were looking for. I will recommend Furniture village every chance I get .

Nice salesman

Not rushed . Felt it was a good price.Items in stock

Spent significant time looking at different suppliers, and chose FV based on product spec and sale. When spending £1500 on a product with big signs about sale savings, incredibly disappointing to be charged a hidden £100 delivery fee. We went ahead with the purchase, but left the store completely disappointed with the experience. Will never look at FV again in future.

Always find staff knowledgeable. My only slight criticism is I had to find a member of staff and that was because they were busy with other customers.

Ryan is as very knowledgeable and answered our questions well