Furniture Village - Nottingham Reviews 

Stewart Jordan the Sales Person was very friendly and helpful.
Would have got 5 stars if the champagne was included! 🤣🤣

When we arrived in store, we were greeted by Stuart who offered us drinks and provided us with all the help and support we needed. He guided us through the process of purchasing a sofa and made the whole experience effortless.

Decland was our advisor with purchasing a new bed at the Castle Marina shop - he knew about the type of bed I asked about and he’s was a lovely relaxed not pushy salesman - just right for me as an older person- I got exactly what I was looking for straight away so thank you Decland it was a pleasure to meet you - good luck with the house move 😎

Excellent service from David Sparks
as always, very professional.
10/10.

Plenty of choice .knowledgable staff especially Lynne altogether a positive experience.now havn't long to wait for delivery

Very helpful knowledgeable staff. Lynne at the Nottingham branch was friendly and efficient.

Good friendly service from sales assistant Lynne

We went to look for a sofa at Furniture Village, Stewart greeted us as soon as we entered the shop. He was very helpful, without being pushy, he listened carefully to our needs and showed us a variety of options as well as the different materials and colours that were on offer. He then left us to look around without any pressure. Then when we had decided on a particular sofa, he explained everything thoroughly to us.
We found Stewart professional and very knowledgeable about the products that are sold in the shop. Overall the whole experience was 10/10.
Thanks Stewart

I met David at the Furniture Village in Nottingham. David is a great man. I wonder how he remembered my name and details of our discussion from a week ago considering the fact that he comes in contact with various people daily. He was so attentive and professional in how he handled my purchase.
I am short of words in describing how lovely he is.
Yemi

Lynne was very helpful and friendly and answered all our questions

Nick was very helpful without being pushy and gave us all the time we needed to make up our minds. It was no bother to try different chairs with different tables and he gave us realistic timescales for delivery once we had made a decision.

The purchasing experience was good. Very attentive salesperson. However the low score is because we were over promised on delivery and the communication from Furniture Village was (and still is two months after the due date) nonexistent. It is incumbent on us to chase when delivery dates are continually missed. Deadline number three looming (ie tomorrow) and still no notification, I suspect another deadline will be missed.

Excellent service from initial visit to Nottingham store. Stewart Jordan was very helpful, pleasant and very accommodating with our requirements
Delivery received today by Paul & Thom, very friendly and professional
Thank you

We worked in had a brow

Very helpful with knowledge of product impressed with staff ,delivery date can be arranged to suit us etc

Very pleasant not pushy left us to choose our own product and then was exceedingly helpful sorting the purchase out. We were returning custom and glad we did

Reported fault with sofa after six weeks.18 months and 5 service visits by two after care companies later we agreed a partial refund to take it back.After six weeks from collection still didnt repay the money stating i owed them money even tho the finance was paid up.
Eventually finance company got the money back for me,plus an extra £26.66....the very amount they said i owed.
Store manager useless....
Stay clear...
Appalling customer service...
Far better quality out there if you look.
Multi million pound company that cant do basic maths.

Absolutely lovely experience thanks to Stewart who answered all of our queries and was extremely welcoming and friendly. Excellent customer service.

From the time we stepped into your showroom we was welcomed very professionally no pressure we was left to look at all the wardrobes
Then when we need help we was attended by Stewart he explained all the options which was available very well done
So making are purchased was excellent