Great products and prices, placed an order online. Was contacted by the team as there was an error when order was processing, so required some extra steps from me. Katie was extremely helpful in get... See more
Location
Switch locationUnit 3 Badgers Rise, MK43 0YL Milton Keynes, GB
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See what reviewers are saying
Really easy to order online, would normally order through shop but found a 15% off code for bank holiday which made a big difference on an expensive purchase. Slightly disappointed that there is a del... See more
OMG! Katie was amazing! My wife has been getting a painful neck. She gave some great advice and we settled on the TEMPUR pillow. I checked online and also couldn’t find it cheaper elsewhere. Katie... See more
Excellent customer service from Furniture Village. I recently needed to make an amendment to my Elora chair order and everyone I dealt with was extremely helpful. A huge thank you to Simeon, who... See more
Company details
Contact info
Unit 3 Badgers Rise, MK43 0YL, Milton Keynes, United Kingdom
4.3
Excellent
5K reviews
Asks customers to review
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Worth trying
My question was answered in a professional and timely manner without the long waiting for the answer
August 26, 2026
Unprompted review
Easy to place an order with a wide…
Easy to place an order with a wide choice to chose from
August 23, 2026
Professionalism
Staff were so polite and professional (deliver staff Musa and Ingram)
August 19, 2026
Unprompted review
Really easy to order online
Really easy to order online, would normally order through shop but found a 15% off code for bank holiday which made a big difference on an expensive purchase. Slightly disappointed that there is a delivery cost but that was easily covered by the discount.
August 25, 2026
Unprompted review
OMG KATIE IS AMAZING!
OMG! Katie was amazing! My wife has been getting a painful neck. She gave some great advice and we settled on the TEMPUR pillow. I checked online and also couldn’t find it cheaper elsewhere. Katie thank you. Darryl & Claire. Your favourite customers ever!
August 25, 2026
Unprompted review
Everything perfect
Everything perfect , from placing the order to keeping me informed on delivery & then WOW what a beautiful rug , soft & velvety , beautiful colour , excellent quality at a very reasonable able price .
August 25, 2026
Unprompted review
Very simple to order and allot of good…
Very simple to order and allot of good choices
August 25, 2026
Just very helpful .
August 25, 2026
Fast response for a refund from…
Fast response for a refund from Dannielle so thank you
August 24, 2026
Unprompted review
Great products and prices
Great products and prices, placed an order online. Was contacted by the team as there was an error when order was processing, so required some extra steps from me.
Katie was extremely helpful in getting the order and voucher processed quickly and without any fuss. The communication was clear and quick, Katie also followed up when my order had successfully processed with an updated invoice. I couldn’t have asked for better service!
August 24, 2026
Unprompted review
Wonderful service from all staff and…
Wonderful service from all staff and especially Tisa. Lovely sofa very happy.
August 24, 2026
Unprompted review
Great thanks
August 23, 2026
Item change - online order
Had to change one of the items of my online order. Contacted CS, Chloe was amazing, order corrected promptly and without issue. Furniture Village procduces great product.
August 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Immediately after placing an order it…
Immediately after placing an order it hit with spam, both by text and email, asking for a review.
Don't spam me, it's cheap, tacky and annoying.
August 23, 2026
Reply from Furniture Village - Online
Good Afternoon, I am so sorry to hear about this. I would like to investigate this further. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk Kind Regards Kieran
Chloe from the customer admin contact…
Chloe from the customer admin contact team has been very helpful in helping with a few amendments.
Want to thank her for the outstanding service.
Also like to thank Lauren from online Sales team a true professional and fun to talk to.
August 23, 2026
Unprompted review
Delivery charges seem hard to justify…
Delivery charges seem hard to justify on the size of our order.
August 23, 2026
Shocking service!
No email to keep me updated and no delivery received as yet. Don’t even have the order number. Shocking service.
August 15, 2026
Reply from Furniture Village - Online
Good Afternoon, I am so sorry to hear that you haven't received an update or your delivery, and that you don't have your order number. I understand how frustrating this must be, and I would like to help you resolve this. Please provide a copy of your review, along with your order number, full name and billing address, to myexperience@furniturevillage.co.uk. Once we have received this information, we will be able to look into this further and assist you accordingly. Kind regards, Martin
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