Furniture Village - Online Reviews 

5,212
TrustScore 4.5 out of 5

4.3

Unit 3 Badgers Rise, MK43 0YL Milton Keynes, GB


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Rated 5 out of 5 stars

I have have had a terrible week with my wife passing away. This was compounded by my bed delivery being interrupted by issues with access. I spoke to Terri and Sherrie with the hope of sorting this ou... See more

Rated 5 out of 5 stars

Lauren was amazing today. She took us step by step through every option, including making many different modular versions of what we could fit in the space we have. She was very patient and helpful, e... See more

Rated 5 out of 5 stars

Mum took delivery of her bedroom furniture and was so pleased with the quality and also amazed at the efficiency of the guys who assembled it. One small error which was the wrong colour of handle,... See more

Rated 5 out of 5 stars

My Raven sofa and chair were delivered on time and assembled by the delivery crew efficiently. The Oslo Pine colour is gorgeous and the leather appears high quality. Me and my Chihuahau Gaius Caligu... See more


Company details


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  • Unit 3 Badgers Rise, MK43 0YL, Milton Keynes, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

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4.3

All reviews

(5,212)

64,585 reviews in the last 12 months

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Rated 1 out of 5 stars

Communication awful

Communication awful , i have now called , emailed and direct chat several times to chase up order , been given the absolute run around ! Told someone will call me back noting as yet

Update furniture village have since been in touch to provide a delivery date

August 20, 2026
Unprompted review
Furniture Village - Online logo

Reply from Furniture Village - Online

Good Morning, I am so sorry to hear about the issues you are experiencing in getting an update with your order. This is certainly something I would like to investigate further for you. To enable me to do so please can you send me a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Furniture

Unfortunately I can only go on my experience thus far as my order has up to a 12 week delivery. So far it was easy to order online and emails came down promptly.

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

I orders 3 cushions

I orders 3 cushions: only 1 was delivered

September 4, 2026
Unprompted review
Furniture Village - Online logo

Reply from Furniture Village - Online

Good Morning, I am so sorry to hear about the issues with your order. I would like to investigate this further for you. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Easy to order

We have been deliberating buying these for some time - disappointed we could not view them locally but order process was easy and delivery time stipulated was good. Looking forward to a smooth delivery experience in due course. Excellent price.

September 5, 2026
Rated 2 out of 5 stars

It’s been a while since I placed my…

It’s been a while since I placed my order. I haven’t received it, have not had any communication apart from letting me know it’s “delayed”. Surely you can do better

August 31, 2026
Unprompted review
Furniture Village - Online logo

Reply from Furniture Village - Online

Good Morning, I am so sorry to hear about the delay and lack of contact you have had with your order. This is certainly something I would like to investigate further for you. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Cam made processing my order start to…

Cam made processing my order start to finish a breeze, communications was all clearly layed out for me, I would definitely recommend Cam & Furniture Village. I Cant wait to receive my art work 5 stars ⭐️⭐️⭐️⭐️⭐️

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Mattress delivery significantly delayed

Mattress delivery has been delayed by multiple weeks- fine if it’s out of their control, but there’s been no communication whatsoever about what’s gone on. I only found out by checking myself after no communication from the company- customer service needs to be improved!

September 3, 2026
Unprompted review
Furniture Village - Online logo

Reply from Furniture Village - Online

Good Morning, I am so sorry to hear about the delays you are experiencing with your order and I understand the lack of communication has a added to the frustration. I would like to investigate these issues further for you. To enable me to do so please can you send a copy of your review along with your name, address & 9-digit order number to myexperience@furtniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Great service by Terri

Great service by Terri. Kept updating regularly by email. Prompt response regarding collection / delivery and some other queries.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren has been fantastic

Lauren has been fantastic! Took the ease of finding a new sofa to helping us just replace a unit saving us thousands, quick to respond and always helpful honestly can’t thank her enough give her a pay rise she’s a diamond!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience dealing with Aaron. He was extremely helpful throughout the process, from ordering my furniture to organising the delivery. His excellent customer service made the whole experience straightforward from start to finish. Thank you, Aaron!

August 31, 2026
Unprompted review

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