Furniture Village - Orpington Reviews 

Michael customer service was excellent.

Leigh was very friendly and knowledgeable. Answered all our questions. Managed to buy a sofa bed I was looking for.

Sales lady Claire lovely , very helpful.

Great service and Leigh was Great, very knowledgeable and helpful, we were very comfortable talking to him.

Sean was amazing from start to finish,no pressure and answered any questions we had..!!

We had a great experience! Found the sofa for our new home. Rob from Springvale Retail Park was very welcoming and informative.

After receiving an email from the depot the day before delivery stating date and time item was out for delivery on the day received a phone call (at 7am) that the driver was outside the property but getting no answer. I rang the depot back and after some checking at their end was told the item wasn't even on the van and it was an error at the depot with there loading sheet/schedule. However the Item was eventually delivered 2 days later, promptly on the date/time given and the 2 delivery persons who assembled the item were extremely personable and professional.

Very happy customer felt at ease , assisted had time and patience while I made my mind up, and was extremely polite.

Just bought the morena power sofa
Dan was our sales consultant he was very professional, knowledgeable and friendly he made the whole experience pleasant.

The service we received was great. The staff member was welcoming and informative. However I was disappointed when told it would be 5 weeks for delivery.

I was a bit stressed due to finding a mirror cracked. Muharam was very understanding and patient with me

Gave me plenty of time to look around without approaching me as soon as I walked in the door . Rob was very friendly and funny and a good knowledge so gave some good advice . Very happy with my choice.

We purchased a sofa suite from Furniture Village in Orpington today and had an amazing experience. We were served by Dan, who was incredibly knowledgeable and really took care of us. What we appreciated most was that he was not pushy at all, even when we mentioned wanting to look at other stores first. They went above and beyond by throwing in some free items, offering us coffee while we browsed, and even giving us freshly baked cookies as we left. Exceptional customer service from Dan—thank you!

We made an impromptu visit to the store in Orpington to look for a sofa. The staff gave us all the time we needed to browse and when needed, Rob was more than happy to sit down with us and discuss options like materials and colours. He was professional, knowledgeable and friendly.

Rob has been very helpful

Miss sold rise and recliner chairs then no e mails as promised

Fantastic experience with Rob, hope to see you again soon

Staff very helpful in explaining producy choices and features. Ensured we ordered correct products.

Sales team very helpful