Furniture Village - Orpington Reviews 

What made my experience exceptional was Rob. From the moment we walked into the store until we completed the purchase and took delivery of our new furniture, he was outstanding. Rob demonstrated remarkable patience, politeness, and an extensive knowledge of the products available. If you ever visit Furniture Village Orpington, I highly recommend requesting Rob to assist you!

Michael provided great insight and answers to questions from us

We went into the Springvale Furniture village branch today to look for a sofa. The store was bright and had a nice atmosphere with plenty of staff.
We spoke to Dan a cheeky chappy, very personable, confident in his store and the furniture within.
Nice tea and biscuits!
We made a purchase and although the waiting time for our sofa is a while, some things are worth waiting for.

The staff let us look around and didn’t pester us.
We had been in other shops and the staff followed you around and I found it very annoying.
But Claire introduced herself and said get her a shout if we need any help. It was nice being able to look around and not rushed.
Claire and the rest of the staff were very helpful

I'm happy with the quality of the divan, headboard & mattress we ordered. The issue is that the drawers on the divan won't open due to the headboard coming around the side of the divan.
The store admitted the error and reordered the correct 2+2 divan.
That was back in March. Delivery was meant to be in Mid May.
Now they're saying end of July.
Six months after we ordered it and here we are still waiting for the correct one.

I spoke with Rob on the phone about a specific sofa and went in afterwards and he knew exactly who we were and was absolutely amazing from the start. So friendly and so so knowledgeable about not only the sofas but also every single brand they had. Made this experience so easy and very enjoyable! Anything we need we will definitely come back for Rob.

Rob was really nice in explaining all the different features of the table we chose. It was a nice process and would definitely recommend anyone buying furniture to come here.

We have virtually furnished our home from furniture village. The staff at Orpington and Tunbridge Wells are amazing. Very professional, polite, patient and not without humour. Thoroughly recommend these stores. Exceptional quality. Exemplary customer service. Thank you.

Barbara was extremely friendly and helpful and once I made my choice the purchase was completed quickly.

Barbara was very friendly and knowledgeable. She offered us coffee and left us to browse on our own
She was very helpful on choosing a chair to match the snuggled chair we choose.
The shop was very peaceful and everything was nicely displayed.

Leigh at the Orpington branch was great. A very professional friendly and helpful guy. Gives you space to make your choices but happy to answer any questions you may have. The home buyer plan helped us to make choices and secure low prices before completion of a home purchase knowing if the sale had collapsed we were not financially committed. All items delivered are beautiful and we are really happy. Thanks Leigh you’re a star. Have previously posted but delivery guys were great too.

Excellent experience. A proper conversation and understanding of what would work best for me. No pressure and given all the time needed to shortlist my options. Result: A decision not just to window shop but placed an order. Commitment to buy British was a strong one for me.

Furniture village is the best place to buy most items the shop the person who serves us is very friendly and nice helpful thanks

The staff member - sorry forgot the name - on the first floor - was very polite and professional

I Purchased Dining Table set from Furniture village. I was very happy with the service. The sales assistant Barbara assisted me in deciding the purchase. She was very helpful and completed the transaction with ease.

Very friendly knowledgeable staff excellent

Kiran was professional as well as friendly. I did not had to repeat my concerns as he had all the information. He explained what will happen next. I have all ready have my appointment booked.

Very helpful salespeople hampered a little by minor issues with the computer system. However everything was double checked and checked again as we went through my order.

Michael Lawrence made our visit to you today excellent we got the sofas we wanted and an excellent service from a knowledgeable man thank you Michael

Rang in advance to ask about a certain chair - Steve was very helpful and suggested we pop in to see an example. Arrived just before store was closing but Steve was extremely helpful showing similar products and did not rush us. We bought the product comfortable that we had made the right choice.