Furniture Village - Reading Reviews 

The salesman Jimmy was excellent. We decided almost immediately what we wanted to purchase and he couldn’t have been more helpful. We also found him to be earnest and friendly. Thank you

Dealt with Jimmy Carey, was very helpful and worked me through the buying process really well.

Jimmy made the whole shopping experience simple and was very helpful in helping us identify furniture to best suit our needs.

Friendly, helpful efficiency staff - ticked all our boxes in helping us purchase a bed

Kira, was very polite and helpful. His product knowledge helped us to choose what we needed, without being pushy.

A huge thank you to Mr. Mohsin Khan for making my furniture shopping experience so easy and enjoyable. You were friendly, patient, and took the time to understand exactly what we were looking for. We really appreciated your honest advice and excellent product knowledge. We never felt rushed or pressured, and we are so happy with our purchase. Thanks again for your outstanding service!

Really good salesman left us on our own very helpful

Great experience choosing a sofa from Furniture Village. Mo was incredibly helpful throughout the process, taking the time to answer our questions and helping us make the right decision. Excellent customer service—we’re very pleased with the experience.

Helpful sales staff, especially Mark Lovegrove.

Ali was very professional and helpful. He was very patient with us as we couldn't make our mind up! Would recommend to others.
UPDATE **
The wrong chairs were delivered. Had to chase this up. Still waiting for any confirmation as to when they will be delivering the correct ones! Unfortunately very quick to make a sale but not so much to rectify the mistake.

The products are of excellent quality and competitively priced, and the purchasing experience was smooth and pleasant. My sofa has now been delivered and I’m very happy with it. The delivery of my mattress has also been booked, which has improved the overall experience significantly.

Overall, I’m very satisfied and would happily give a 5-star rating.

I tried ringing to confirm delivery dates. Both times I waited ages on a recorded message eventually giving up. I then had to make a special journey into the store to speak to someone personally.
Regarding the actual delivery, the guys who delinvered our furniture were very friendly and professional

My best buy: Reclining Chair with lumbar support. We were well guided and salesperson knew exactly what i was looking for as I have severe arthritis in my left hip. On delivery it was well assembled. Thank you for my wonderful new buy.

Purchased furniture on 28 December 2025. First attempt at delivery was in April 2026. Delivery team refused to carry furniture up stair case. Stair case average size for London home. Pure laziness I expect. Attempted to resolve the issue by agreeing to pay more for a 'flat pack' version of the furniture + fee for assembly. Flat pack was delivered about a month later. Included wrong colour items and assembly team did not have the equipment or materials to assemble the furniture. Again, had to take another day off for a third visit a few weeks later for correct colour item to be delivered and all items to be assembled. Furniture assembled but with massive and whole in side panel which would have been obvious to the assembly team. Now told that replacement for the wardrobe will be delivered in 2 - 3 weeks.....yet another day stuck at home to hang around in the hope they finally get it right. Don't buy your furniture from here .... I should have gone to John Lewis

Beautiful table and chairs, super quality. It’s delivered on time and unpacked very nicely and fast.

Excellent service from Mr. Mohsin Khan! We visited to buy a dinning table. He helped us greatly in understanding the available options and making the right decision based on our requirements.