Furniture Village - Reading Reviews 

1,260
TrustScore 4.5 out of 5

4.6

Forbury Retail Park, Forbury Road, RG1 3JD Reading, GB


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Rated 5 out of 5 stars

We visited Reading store Mark Lovegrove was friendly helpful and answered all our questions and explained everything making it a brilliant experience.We have purchased furniture for lounge dining... See more

Rated 5 out of 5 stars

Salim Hasnat had a nice approach. Professional, knowledgeable and courteous, but with no hard sell We popped in to browse new dining tables on Saturday, went home to remeasure and make deci... See more

Rated 5 out of 5 stars

Ali served us in store and he is very helpful, kind and gave us many options to think about, very good advise and I would definitely recommend this store to family and friends. We bought our family... See more

Rated 5 out of 5 stars

Bought furniture today with help from Jimmy - no pushy sale, lovely guy and clear communication around lead times and expectations. Thanks for your help and patience Jimmy.


Company details


Contact info

  • Forbury Retail Park, Forbury Road, RG1 3JD, Reading, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,260)

64,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Mo was very helpful with our search for a dining table. Very knowledgeable and easy to talk to. Finally have a dining table ordered and cannot wait to receive it. Thank you to Mo and his Manager for taking our order and completing it.

July 25, 2026
Rated 5 out of 5 stars

Kira Chim was very helpful

Kira Chim was very helpful, efficient and discussed in detail the entire purchasing of our new sofas today enabling us to make the right decisions for us!
Thank you!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable friendly staff and wide range of products

From when we arrived in the shop we were met by a friendly member of staff, Mark Lovegrove enquiring what we were looking for and listened to our requirements. He pointed us in the right direction giving us information and options without being pushy. We were left to look around in a relaxed store without pressure but knew Mark was on hand to answer any questions, which we had many. I'm pleased to say we managed to purchase all the items we went in for at reasonable prices.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Furniture Village…

Great experience at Furniture Village Reading. As soon as we walked in, Jimmy acknowledged us and showed us a number of options we were looking for. He gave us time to browse in our own and came back checking in with us. Really can’t fault his service. Highly recommended.

July 18, 2026
Unprompted review
Rated 4 out of 5 stars

We were kept informed of the progress…

We were kept informed of the progress of our delivery and despite a manufacturing delay ever went well. On the day of delivery drivers Ricky and Paul were very efficient and tidy, with the sofa being brought in and set up in no time. The only downside was that we did not receive a cleaning kit as promised but overall would recommend Furniture Village.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of being…

I recently had the pleasure of being assisted by Ali in Romford, and I cannot recommend him highly enough. He was incredibly welcoming and friendly from the moment we arrived. What really stood out was his depth of knowledge; he went above and beyond to answer every single one of our questions in detail. If you are looking for outstanding customer service, Ali is the person to see. A truly five-star experience!

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Searched whole corner group range to find a corner group that matched my measurements and went above and beyond to make sure I got exactly the sofa I wanted. Would highly recommend. Thanks so much for making process stress free and easy

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Steve made choosing a new mattress very…

Steve made choosing a new mattress very easy for us. He was very knowledgeable and steered us in the right direction even recommending new more appropriate pillows. We spent more than we hoped but feel that we will be glad we did to get the right product.

July 16, 2026
Rated 5 out of 5 stars

Good shopping experience

Very helpful, courteous staff, made to feel welcome but didn’t crowd us or put on any pressure to make a purchase. Good advice given & answered our questions honestly. Offered a free delivery service & take away of packaging.

July 15, 2026
Unprompted review

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