Furniture Village - Reading Reviews 

1,260
TrustScore 4.5 out of 5

4.6

Forbury Retail Park, Forbury Road, RG1 3JD Reading, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We visited Reading store Mark Lovegrove was friendly helpful and answered all our questions and explained everything making it a brilliant experience.We have purchased furniture for lounge dining... See more

Rated 5 out of 5 stars

Salim Hasnat had a nice approach. Professional, knowledgeable and courteous, but with no hard sell We popped in to browse new dining tables on Saturday, went home to remeasure and make deci... See more

Rated 5 out of 5 stars

Ali served us in store and he is very helpful, kind and gave us many options to think about, very good advise and I would definitely recommend this store to family and friends. We bought our family... See more

Rated 5 out of 5 stars

Bought furniture today with help from Jimmy - no pushy sale, lovely guy and clear communication around lead times and expectations. Thanks for your help and patience Jimmy.


Company details


Contact info

  • Forbury Retail Park, Forbury Road, RG1 3JD, Reading, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,260)

64,418 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

We had a great experience at the Reading store with excellent customer service provided by Mark. He went above and beyond explaining to us everything and he was friendly and professional throughout.

August 8, 2026
Rated 5 out of 5 stars

Mark was amazing

Mark was amazing, very helpful and knowledgeable. Offered lots of choices and explained everything fully. Lovely product, looking forward to getting it. Thank you Mark really appreciate your help

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Rapid delivery of dining furniture

We ordered a dinning table and chairs, expecting delivery in 2- 3 weeks, but to our delight received it in 10days!
Two humorous but very professional men came to deliver it today and did an excellent joy, installing, taking away all packaging and leaving the place tidy. Thank you Reef Sio for the excellent delivery service.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Mark

Great service from Mark! He took the time to help us choose the perfect fabric for our new chair and made the whole process easy and enjoyable. He also gave us a generous discount, which was greatly appreciated. Excellent customer service—we’re very happy with the experience.

Thank you
Andy & Sarah

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

I can’t fault anything. All of the people who were involved were absolutely great. Fab furniture too! Would recommend Furniture Village to anyone.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service provided for bed purchase

Popped in to the Reading branch to look at some beds. Was looked after by a chap called Chris who was sent over from the Farnborough branch. Have to say the service we received from Chris was excellent. His knowledge was first class and he was not pushy at all. Our intention was just to look at beds today and purchase later. However, as the service from Chris was excellent we purchased the bed there and then. I don't normally purchase things on the spot but this time round have made an exception. Hopefully, its money well spent. Once again, thanks to Chris.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful member of staff

Really helpful member of staff, Kira, supported us through process and had lots of patience as we came back a couple of times before we made a decision. Very knowledgeable staff who listen carefully to requirements.

July 23, 2026
Rated 5 out of 5 stars

Exceptional service during furniture purchase

We had a fantastic experience at the Reading Branch. Mark Lovegrove, our advisor was very friendly and informative. We came looking for a specific sofa and bed and Mark was able to answer ant questions we had and help us find the most suitable furniture for our home. We will definitely be returning in the future!

July 30, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look