Furniture Village - RFC Warrington Reviews 

5,643
TrustScore 5 out of 5

4.9

Unit 10 Eagle Park Drive, Hawleys Lane, WA2 8JA Warrington, Cheshire, GB


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Rated 4 out of 5 stars

We are thrilled with our dining chairs. Our home delivery specialists were Paul and Stu, who were friendly and professional. However, we were told that we would receive a message the day prior to de... See more

Rated 5 out of 5 stars

Absolute delivery job well done! Wasn’t an easy job for them to do. Second floor apartment it took some doing, wasn’t a small object to get up those stairs without a lift. They delivered with e... See more

Rated 5 out of 5 stars

Amazing service .Paul put down a protective cover in our hall before bringing our new chairs in .Paul and Stu built the chairs for us which we were not expecting .5 star service ,would certainly recom... See more

Rated 5 out of 5 stars

The quality of the furniture and looks is amazing more than happy with it. The wait time for delivery not so great at nearly 12 weeks, The delivery itself very quick and Great delivery guys, Stuart a... See more


Company details


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  • Unit 10 Eagle Park Drive, Hawleys Lane, WA2 8JA, Warrington, Cheshire, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(5,643)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Customer Service

Customer service from the admin office to the warehouse was exceptional, staff were so helpful, especially JC, Nikki and the warehouse person. 5 stars all the way, well done.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ste and Jordan

Ste and Jordan were so polite, friendly and professional. They called ten minutes before arrival to confirm delivery, assembled our dining chairs and placed them in the kitchen, all with a smile. Thank you so much, great service.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The bed was delivered on time by friendly, polite, and professional staff. They took great care when bringing it into the house, and everything arrived in perfect condition. They put the bed up and took away all the rubbish. The whole process was smooth, efficient, and hassle-free. I'm very pleased with both the delivery and the service and would happily recommend this company to others.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, had an issue getting the corner of the sofa into the house due to access limitations, the lads problem solved the issue very quickly and assembled the sofa in position and left the room clean and tidy and removed all packaging, 5 star service 👌

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service…

From start to finish fantastic service from everyone involved.
To top off everything the 2 delivery guys were a pleasure. Smiley happy people (Kaileb & Chris) who were very professional in installing my new suite, with advise on how to clean, how to dismantle if needed, and an explanation of the silicone feet. Furniture Village they are a credit to you! Especially in this hot weather.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service

Ordered table and chairs
When delivered there was a problem. Came out to sort but couldn't
Brought new table said it would be 7-10 days, was approaching 3 weeks, and was worse than 1st table, told someone would be in touch but I had to chase and chase daily until I got reply. In the end I asked for refund which am still waiting for. All in all has taken 6-7 weeks and still waiting for my refund.
Absolute joke. Delivery teams were great but customer experience dreadful. Never again

July 17, 2026
Unprompted review
Furniture Village - RFC Warrington logo

Reply from Furniture Village - RFC Warrington

Good morning, I’m very sorry to hear about your experience and the frustration caused by the delays and lack of communication regarding your refund. To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk. Kind regards, Gabriel

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