Furniture Village - Rugby Reviews 

Ash was amazing there was no pressure to buy anything we got out brilliant sofa from there anyway and he made us feel welcome and the whole thing was smooth sailing

Ash from Rugby was amazing, excellent service and dealt with our purchase of a sofa very promptly.

Had a repair on a 4 month old £2000 wardrobe after a 6 week wait due to an incompetent customers services department! Only to find the main part were sent out to the engineer incorrectly, the one part I was told was correct, wasn't even fitted!!
Now all of the built in drawers and one door are now misaligned.

Can this company do anything right apart from setting on you like vaulters in the store and taking your money!?

Never dealing with these clowns every again.

Dawn was nothing but patient and helpful with our queries regarding finding a dining table and chairs. She allowed us to move chairs around to see the vision with different tables. Overall, it was a really positive experience and we were able to come back and make a purchase.

Dawn is a lovely member of staff. We did spend a lot of her time as we were struggling to decide on what we wanted but she stuck with us and helped us decide on what to get. She is very welcoming and patient. Highly recommend visiting if you’re after new furniture.

Ash from Rugby store has supported me to shop within my budget and achieved the better outcomes and Alan made me a lovely latte to make my shopping experience even better

Called into Furniture Village Rugby looking for lounge armchairs and sofa. We received excellent customer service from Alan Banks, he was a fountain of knowledge about the products on offer.
Nothing was too much trouble whether we wanted advice on leather or fabric material, sizes or reclining or not.
Lent samples overnight so see how the finishes look in our room.
Easy decision to place order and no salesperson pressure. I could recommend to others this store

Ash from furniture village was really helpful and kind, showed us all the products. Great customer service

5 star service

It was a pleasant experience buying a wardrobe today from Dawn, she was helpful without being pushy and a really nice person to talk to.

Dealt with sales person Ash at the Rugby branch. He was very knowledgeable on the product range and suggested several alternatives. We’d explained we needed a quick turnaround and he found us just what we were looking for at a great price.

Greg was fantastic. He guided me towards the right choices considering my living style.
Super helpful super friendly.
Thank you so much.

Alan at Rugby Furniture village is the nicest man i think I've ever met. No hard sell but informative and helpful. Insightful in his recommendations and would return just because of him. An absolute asset to Furniture Village who should win sales and service person of the year. Hiren the manager was lovely as well. Good quality and distinctive furniture at a reasonable price. Brilliant!

Great service. Very friendly and helpful.

Alan who helped us with our purchase was very knowledgeable, friendly and extremely accommodating. The whole store and staff were interactive which in turn made it a pleasurable experience.

Sales Person was very friendly and engaging. Left us to roam around and kept coming back when needed. Made the purchase very easy and a lovely experience.

Ash from Rugby was very friendly and great with our purchase

Great store at Rugby, very friendly salesman, not pressured and extremely knowledgeable.
Great experience all round, can’t wait to get my new sofa.
Thanks Greg

Greg was fantastic from start to finish. He was friendly, knowledgeable, and never made us feel pressured. He took the time to understand what we were looking for and helped us choose the perfect sofa, bed, and dining table. His advice was really helpful, and he made the whole experience enjoyable and stress-free. Thank you, Greg, for the excellent customer service!