Furniture Village - Rugby Reviews 

We had a great experience at Furniture Village. Andy Paz was professional, friendly, and very helpful when we bought our sofa. His excellent customer service made the whole process easy and stress-free. Thank you!

Brilliant fast service, dawn was very helpful and not pushy. Very happy with ur buy. Thanks again

Amazing service from Dawn, stunning sofa set at an amazing price. Really helpful, great experience. Thank you!

Staff was very helpful and not at all pushy. It was an absolute delight to shop there.

Helpful salesman. Understood our needs and gave us a swift transaction.

I purchased 2 beds with frames and headboards today. Dawn was very friendly and clearly very knowledgeable.
She had a lot of patience and explained everything i needed to know.
The whole process was very easy and efficient. Very happy with the buy and the service.

Amazing service
Ash from rugby store was really helpful and made buying our new sofa a fantastic experience

Ash from rugby is amazing has fantastic customer service and so helpful from the link customers

I had been in so I knew what I was looking for I had no pressure from the sales team we were given time and space to have a really good look the sales man Andy then came over and asked us a few questions that we answered and we were able to do the same he then gave us some figures we then took a coffee break to make our decision we did go back and I’m very happy with my new sofa

Dawn has been amazing from start to finish! Even managed to get our table, chairs and sideboard delivered with 15 minutes of buying it!!

I cannot thank Raj and Furniture Village enough for the excellent service I received from start to finish. Raj was professional, friendly, and treated me with genuine respect and kindness throughout.

I really appreciated that there was never any pressure or pestering. just honest, helpful advice and outstanding customer service.

I highly recommend Furniture Village and would happily shop with them again. Thank you for such a great experience.

Dawn was absolutely amazing with my wife and I. We purchased a sofa and snuggle chair. Thank you very much.

I would like to leave a positive review for Ash from Rugby.
Ash was extremely helpful, professional, and attentive. He took great care of us, answered all our questions, and provided excellent advice. I highly recommend him.

We recently purchased two items from Furniture Village in Rugby and had the pleasure of being assisted by Ash. From start to finish, Ash provided excellent customer service, taking the time to answer all our questions and helping us find exactly what we were looking for. He was friendly, professional, knowledgeable, and made the whole shopping experience enjoyable and stress-free.

We bought a bed for new house
Got a very good price from Kav
Very helpful

Great experience with Dawn I knew what I wanted and Dawn provided an excellent service

We came in to look at beds, and Kav helped us find exactly what we were looking for
Great staff

Kav helped my family pick our dining table and he was very helpful
Wasn’t rushed and he answered all questions

We visited the rugby branch at Elliot’s Fields Sunday 7th at approximately 11:30 and felt like our visit was rushed. The lady assistant in our opinion was insincere. Upon entering we hadn’t even moved towards the stairs when she proceeded to pounce snd try and explain things.. unprofessional. She was only interested in ticking all the boxes in her words that covered her which she mentioned 4 times.. unnecessary
No order number was provided on the day
She also omitted to mention when we showed interest in a headboard but hesitated that if ordered with our mattress it would all be delivered on the same delivery charge.. we both missed out there!!!
We won’t be visited the Rugby branch again despite researching a sideboard also
We felt rushed and not important

Good customer service in store, although very disappointed to find afterwards we could purchase the same items elsewhere at over 25% less than the advertised price with free delivery. Furniture Village reluctantly agreed to price match but only the product - we still had to pay the delivery charge.