This was our second visit to the Drakehouse store. They had a great selection of furniture, dining tables chairs and beds. We were greeted and made to feel welcome, comfortable and left to browse un... See more
Location
Switch locationDrakehouse Retail Park, S20 7JJ Sheffield, GB
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See what reviewers are saying
Overall a very good selection of dining room tables that we were looking for. Salesman was very helpful in explaining how extension tables worked. It would have been more professional of him... See more
Jonathan at Crystal Peaks is very committed, professional & helpful. We have purchased several products (sliding wardrobes, drawers, bed, mattress, dining table, 4no chairs) over the last few weeks.... See more
On entering the store we was greated with a friendly smile. Jonathan-bed specialist sales consultant. Was very helpful and explained everything to us. He was very approachable and we never felt rus... See more
Company details
Contact info
Drakehouse Retail Park, S20 7JJ, Sheffield, United Kingdom
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My furniture
We had a very enjoyable shop,Omar was very informative and helpful giving us space to browse and very helpful with the sales and very polite love the table and chairs i have purchased
February 28, 2026
Pleasant salesman who was very patient…
Pleasant salesman who was very patient and helpful. Awaiting delivery of ottoman bed frame.
February 23, 2026
Unprompted review
Good customer service
When we found what we wanted Jez was very friendly and professional, he guided us through the process which made it easy to understand, thank you
February 22, 2026
Great showroom and friendly staff
Great showroom with lots of choice on furniture and friendly staff that are happy to help.
February 18, 2026
Unprompted review
Our salesman Jez
Our salesman, Jez, was extremely polite and friendly. I appreciated that he was not too pushy and left me to explore at my leisure but was very helpful when I required assistance.
February 21, 2026
Unprompted review
As we entered the store the staff were…
As we entered the store the staff were very welcoming and helpful.
I approach one of the members of staff he gave me some good advice.
With that advice I have since rang up and ordered a Ozzy leather chair
February 20, 2026
Helpfull and obliging staff.
February 16, 2026
Unprompted review
Ordered a new suite Wayne looked after…
Ordered a new suite Wayne looked after us very helpfull a professional
February 17, 2026
Lovely shop
Lovely shop, great staff, answered every question we had, we got exactly what we wanted, just can’t wait for it to arrive.
February 14, 2026
Unprompted review
The man that served us was to notch to…
The man that served us was to notch to us through all of the processes brilliantly
February 15, 2026
Welcoming and knowledgeable staff.
Large choice of beds and mattresses, welcoming and knowledgeable staff.
February 12, 2026
What a pleasant and resectful man
When we came in to your store at drake
House Sheffield we were met buy a young man called Jonathan we told him what we needed and he explained every thing to us he then left us to discuss what we wanted.
He returned after a short while and sat down and with us and explained all.the ins and outs of our world robe bedside cabinets and drawer unit he was such a
Pleasant and respectful young man please congratulate him on his service to us thank you
February 11, 2026
This Company did everything right for…
This Company did everything right for us today. The Gentleman who sold us the mattress was very friendly, polite and extremely knowledgeable. We didn't have a clue what we were looking for but within a few minutes because of his expertise we knew exactly what we wanted and made a purchas.
February 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Item still not arrived despite saying a…
Item still not arrived despite saying a week delivery! Now two weeks in and no item or update!
January 31, 2026
Reply from Furniture Village - Sheffield
Good Morning,
We apologise that your order has not arrived as expected and for the lack of updates. We'll look into this right away. Thanks for letting us know. Please provide your order number, full name and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
It was brilliant and very warm welcome
February 7, 2026
Unprompted review
Very helpful and knowledgable service
Very helpful and knowledgable service. Not at all pushy but very attentive.
February 10, 2026
Helpful and friendly employees
Helpful and friendly employees. Not pushy at all. Very personable. Made me feel very comfortable browsing and then got me the best offer when I purchased.
February 9, 2026
Fab service
February 6, 2026
Unprompted review
Top notch service from Jonathan
Top notch service from Jonathan, thanks for all your help!
February 7, 2026
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