Furniture Village - Sheffield Reviews 

1,260
TrustScore 4.5 out of 5

4.7

Drakehouse Retail Park, S20 7JJ Sheffield, GB


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Rated 5 out of 5 stars

This was our second visit to the Drakehouse store. They had a great selection of furniture, dining tables chairs and beds. We were greeted and made to feel welcome, comfortable and left to browse un... See more

Rated 4 out of 5 stars

Overall a very good selection of dining room tables that we were looking for. Salesman was very helpful in explaining how extension tables worked. It would have been more professional of him... See more

Rated 5 out of 5 stars

Jonathan at Crystal Peaks is very committed, professional & helpful. We have purchased several products (sliding wardrobes, drawers, bed, mattress, dining table, 4no chairs) over the last few weeks.... See more

Rated 5 out of 5 stars

On entering the store we was greated with a friendly smile. Jonathan-bed specialist sales consultant. Was very helpful and explained everything to us. He was very approachable and we never felt rus... See more


Company details


Contact info

  • Drakehouse Retail Park, S20 7JJ, Sheffield, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,260)

65,009 reviews in the last 12 months

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Rated 3 out of 5 stars

Sad day for furniture village

Lovely people sheffield shop, I even gave jonathan a great review..
But now the delivery of my mattress and pillow, o sorry no pillow arrived he tells me.
Driver is in back of van so young lad says can you help me up stairs with mattress..
I sign for delivery and off they go.
So I phone Sheffield branch I them I'm not happy.
My son has a wardrobe ordered and I said make sure you don't help with wardrobe as they are idle people..

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Jez was on his toes

Jez was on his toes, initial acknowledgement and introduction.
Left us to it, multi check backs.
And then he knew his time had come to close a deal.
Excellent manner, professional and personable.

March 8, 2026
Rated 5 out of 5 stars

Lovely customer service

Lovely customer service. Excellent knowledge on the beds. Not pushy. He gave us plenty of time to look round a make a decision. Would highly recommend.

March 7, 2026
Rated 5 out of 5 stars

Very polite and respectful delivery

Very polite and respectful delivery staff.
Updated us twice as to how long they would be.
On arrival they rolled a long mat over our very light carpets. However, the weather was dry and the mat was not really needed but the respect and thought was appreciated.
They delivered us a heavy double bed mattress and even took it upstairs to the bedroom that it was purchased for.
Excellent service !

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Hi, no pestering, allowed to browse at our leisure. Thank you to Jez who sold us a lovely sofa. Answered all the questions we asked. Thank you.

February 28, 2026
Rated 5 out of 5 stars

Very friendly service and very…

Very friendly service and very sufficient. Jez Groom advised us on everything we need to know and was extremely polite. We ordered the setee with Jez with ease and Jez was not pushy. Very happy with the service.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa buying without the hassle

No hassle. Left us to browse. Craig answered our questions and then left us alone to continue browsing. When we were ready to buy he was extremely helpful and gave us all the information we needed.

March 1, 2026
Rated 5 out of 5 stars

Customer service

Just good customer service. Made to feel very comfortable, able to browse without having pushy salesmen around you.
I bought my sofas from there and was pleased with the service and quality of the goods
Hope the delivery will be as good this time.
Thank you.

February 23, 2026
Unprompted review

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