Furniture Village - Staines Reviews 

So helpful, knowledgeable and great service!!

Efficient, friendly and helpful

Excellent customer service from staff in shop who were knowledgeable and helpful. They even went the extra mile to match a competitor’s product which FV normally do not stock: FV made a special order of the Rauch wardrobe I wanted at the same price of the competitor’s.
when the wardrobe was ready for delivery, the assembly staff again were very helpful and kept the wardrobe in the warehouse until refurbishment of my flat was completed. “Rauch Team Bob” only took 45 min to assemble a complex 2 metre wardrobe and ask me how I would like it to be assembled exactly as I desired. Again, they erected polite, professional and very neat and tidy, taking away all the packaging and rubbish.
FV staff and their Rauch teammates were totally FANTASTIC!!!
I highly recommend FV and Rauch to anyone wishing to purchase a high quality wardrobe at very competitive price points.

cheers to all those who delivered exceptional customer service!

We first shopped at furniture village in 2022 and it was the first place we thought of this time. On Friday of last week we were helped by Mohammad who was very helpful. Yesterday we went back to confirm our choices and sign the paperwork a friendly Polish lady helped us . Both times we found the members of staff helpful and professional. The lovely polish lady was full of fun , we didn't stop laughing !! The furniture is also very good !!

Liz was wonderful. Very helpful and explained everything in detail. We were very happy with our purchase and the process.

Compared to the first experience when our door and sofa was damaged, this most recent experience was so smooth once delivery date was confirmed, updates by text and email and a friendly service

We had been in and out of the store several times but never had the chance to meet him. When we came back to look for a dining table, we had no budget or particular style in mind and honestly didn't know where to begin. From the moment Robin welcomed us, he made us feel at ease and comfortable. He was incredibly patient, knowledgeable, and honest throughout the entire process, making what could have been an overwhelming decision feel effortless. We spent a long time deciding between three different dining tables, but not once did he make us feel rushed or under any pressure. Instead, he took the time to answer every question, explain the different price options and customisation choices, and helped us understand what would work best for our home. Thank you, Robin, for providing such exceptional customer service. Your patience, professionalism, and genuine care made all the difference. You're a real credit to the team, and we couldn't be happier with our purchase!

The wrong sofa arrived. The salesperson at the store where we purchased is off sick, the store manager is on holiday for 2 weeks. Customer service say it will take 72 hours to review the email and get back to us about 1. Who made the mistake. 2. When it will be rectified. Having waited 13 weeks for delivery and 2 separate trips to the store to ensure the order was correct I would not recommend using Furniture Village.

Robin was extremely helpful and patient. We were in the store for a couple of hours deciding and he helped us so much. Patience of a saint. Robert Sydney.

Sales team were great, delivery guys were amazing so careful. I'm super happy with my new sofa, the only downside was the wait time for the sofa but i expected that.

Lee and Colin were polite, friendly and thorough today when they delivered our sofa. Nothing was too much trouble. Very impressed.

Robin looked after us perfectly, provided info we needed without being pushy. Was the perfect escape from the heat too with their great A/C!

Informative and polite person in the customer care team ... much better than previous telephone calls. Thank you!
This matter could have been resolved alot sooner had Khadija been helping us in the first instance.

Very nice sales guy (who remembered me from a previous order) and prompt service in the Staines Branch.

Robin who served & helped me + 2 friends choose my dining table + 6 chairs was very pleasant and friendly. And the coffee was a nice extra as we sat & felt unrushed in making choice of colour of table etc. Pleasant experience all round, thank you

The salesperson Mr. Robyn Sydney was trustworthy, informative and provided good advice to meet our needs. He was curteous and helpful.

supporting staff

Knowledgable , no pressure service , advice given , polite , nice people listen and care .

Excellent service and follow up from Syed Shah. Fantastic service when buying it and made sure he provided options that fitted my needs and then an excellent follow up service after when I wanted to make a change.

Stephan was very helpful, kind and sorted out my issue.