Furniture Village - Staples Corner Reviews 

648
TrustScore 4.5 out of 5

4.7

Edgware Road, Staples Corner Retail Park, NW2 6LW London, England, GB


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Rated 5 out of 5 stars

Excellent service from start to finish! The staff were very friendly, helpful and professional, making the ordering process easy and enjoyable. They answered all my questions and helped me choose the... See more

Rated 5 out of 5 stars

From beginning to finish as soon as we entered the show room fizz who by the way is absolutely amazing offered us a hot beverage.He was not over bearing,he never once done the usual salesman rubbish... See more

Rated 5 out of 5 stars

We had such a fantastic experience with Amed at Furniture Village, Staples Corner, and ended up buying a lovely two-seater sofa. Amed was incredibly welcoming, patient and an absolute pleasur... See more

Rated 5 out of 5 stars

Fizz made our experience at Furniture village a lot nicer and smoother. He was very helpful, always doing his best to answer all our questions and helped us to choose the best setting for our home. I... See more


Company details


Contact info

  • Edgware Road, Staples Corner Retail Park, NW2 6LW, London, England, United Kingdom

  • 0204 581 7950

4.7

Excellent

TrustScore 4.5 out of 5

648 reviews

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4.7

All reviews

(648)

65,009 reviews in the last 12 months

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Rated 5 out of 5 stars

We recently visited Furniture Village…

We recently visited Furniture Village at the Brent Cross branch and were assisted by Ahmed. He was extremely helpful, knowledgeable, and attentive throughout our visit. He took the time to answer all our questions, offered useful advice without being pushy, and made us feel welcome and comfortable from the moment we arrived.

Ahmed’s excellent customer service made the whole experience enjoyable and stress-free. He is a real credit to the Brent Cross team, and we would happily recommend Furniture Village to others based on the service we received.

July 8, 2026
Rated 1 out of 5 stars

Never ever buy from Furniture Village

Never ever buy from Furniture Village. I have been waiting for the bed for two months, only to receive a damaged divan base without a headboard. I have never experienced such poor product quality and customer service. I sent them several emails. They have never responded them and they didnot pick up their phones. They have activated the payment period although I have not received the bed! Fizz Hussain was the sale assistant from Staples Corner.

June 27, 2026
Unprompted review
Furniture Village - Staples Corner logo

Reply from Furniture Village - Staples Corner

Good Afternoon, I am so sorry to hear about the issues you have experienced with your bed. I know this is very disappointing and I would like to opportunity to investigate this further. To enable me to do so please can you send a copy of your review along with your name address and 9digit order number to myexperience@furniturevillage.co.uk Kind Regards Kieran

Rated 5 out of 5 stars

BIG THANK YOU TO JEREMY!!!!

BIG THANK YOU TO JEREMY!!!!
Very patient, amazing customer service. He really goes above and beyond to ensure the customer is happy every step of the way.
If you go in, i would 100% recommend stopping and asking him for help.

Thank You again Jeremy!
You are incredible!
Job really well done!🥂

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

We bought a new sofabed which started…

We bought a new sofabed which started to saddle. We reported it to Furniture Village and Kieran was supporting us to resolve the issue. Kieran thank you for your proactive support for not making an anxious situation more traumatic and resolving the matter. Thank you Furniture village for Kieran.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The salesperson when ordering was knowledgeable and helpful without being pushy. The furniture was ready exactly when they estimated it would be and they were happy to hold onto it for a bit longer as we weren’t quite ready. The men who delivered and assembled were very professional and left the room spotless. Overall can recommend the company very highly

June 8, 2026
Rated 5 out of 5 stars

Brilliant experience at Furniture Village Staples Corner

I visited the Staples Corner store with a friend to find a sofa, and honestly it was such a pleasant experience from start to finish. Ahmed was brilliant, so friendly and funny, and helpfully pointed out that every sofa has a card with all the dimensions right there, which saved us a lot of tape measure wrangling! We ended up sitting on the Gemini for ages because we were just so comfortable, and Jeremy was also helpful while we took our time making our decision.

I was so happy with my purchase that I actually came back to the store with my daughter to show her the sofa we’ll be getting. The team were just as warm and welcoming the second time around.

The whole visit could have been quite daunting with so many options, but the staff made it feel easy and enjoyable. Great price too, picked it up in the bank holiday sale. Can’t wait for delivery next month!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Fizz was very lovely and our process for purchasing what we needed was easy and smooth. Thank you!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service from Ahmed

We had a fantastic experience here from start to finish. Everyone we spoke to was incredibly friendly and helpful. A special thanks to Ahmed, who went above and beyond in helping us choose our furniture, offering excellent advice and showing us the best options available. He also made the whole experience so enjoyable with his warm and welcoming personality. Thank you so much, Ahmed!

May 9, 2026
Unprompted review

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