Furniture Village - Stevenage Reviews 

A lovely member of staff a gentleman named Philip was very helpful and patient.

Sales service was incredible, installation of our 2 products was fast but damage was caused to our ceiling which am least impressed. Spoke to customer services sent pictures as requested but have heard nothing, shame.

Billy was very helpful. He quickly understood the problem and responded quickly with an email advising next steps, so all good so far.

fantastic customer service we went to Stevenage branch to look for reclining armchairs we was looked after by Michael we was offered Coffee and cookies I’m in a wheelchair we was made very welcoming the chairs were on the ground floor but a lift is available if we wanted to to go upstairs we was allowed to sit in snd test out the reclining chairs and shown colour swatches Michael showed us how the recliner works he explained about a care plan for the chairs he was very patient and we left happy with an order in place and looking forward to our delivery highly recommended store

great furniture , well made, great instalment.
slight hiccup with delivery but apart from that very good

The staff were friendly but gave us plenty of time on our own to browse . We then returned a week later to order two sofas . Phil was very knowledgeable and explained everything to us .

Have recently bought a new flat, and needed to find a new bed. Went in store and spoke to Michael who was incredibly helpful, knowledgeable and patient. He showed me several beds and explained the benefits of each one. Amazing customer service in helping me choose a bed!

This was our second store to find a bed. Edward was very efficient, had indepth knowledge of all the products and was also very patient.
The store is very hot upstairs and could be rather off putting.

We had such a lovely experience with Michael at Furniture Village while looking for a rug. He was incredibly helpful, informative, and genuinely went above and beyond to help us find exactly what we were looking for. His advice and knowledge were really appreciated, and he made the whole experience so easy and enjoyable. Thank you so much, Michael, for your fantastic customer service!

The sales consultant Robert Medina was incredibly helpful, knowledgeable, friendly and wasn’t pushy. The sale was very easy and efficient.

Phil was amazing - he listened to what I wanted and was really helpful in showing me all my options. His patience was outstanding as I was very unsure as to what I actually needed and I think I tried every bed in the showroom but taking his advice got the right result. The same applies to the lounge furniture and I’m extremely pleased with everything I eventually purchased.
Will certainly recommend Phil and Furniture Village to my family and friends - Thank you.

They were so helpful and friendly .

When I visited your store I wandered around freely without sales personnel hovering around which was very different from the other stores I had visited.
When I finally found the chairs I decided to buy I was served by Edward who was very pleasant and helpful. Overnight I had decided I wasn't 100 percent happy with the colour scheme I had chosen. As I had 48 hours to change my mind I went back into the store and was seen by a female assistant who was also very helpful and changed my order. I am very happy with my experience of the stevenage store. Im awaiting on delivery.

Crina was a joy to deal with and helped us choose the things we needed.

Chris at Stevenage was fantastic. We had a really enjoyable sales experience.

Staff were helpful,patient and caring at the Stevenage shop.Delivery staff also was very professional,friendly and kept to their schedule.Thank you all.

Edward was a safe pair of hands - knowledgable, comprehensive, generous with his time and, importantly, not pushy! Thank you very much!

We found the Venezia TV unit online, but were keen to see it in store as the online pics of the Walnut version didn't show the finish clearly. Spoke to Phil in the Stevenage Branch who confirmed that it wasn't on display in stores however he confirmed that another store had a sample of the walnut finish and a visit there confirmed it looked stunning.
It took a little longer to decide on a sofa and footstool to add to the order but as soon as we sat on the Primrose range which is incredibly comfortable, has reversible cushions with a 5 yr plumpness guarantee, decision made, but in what colour? Ordering free sample swatches online, meant after a few days we were ready to place the order. We could have placed it online but preferred to return to the Stevenage store where Crina looked after us very well and made sure our delivery could be timed to suit our move to a new house at the beginning of October. We were delighted with the quality and price of the items we chose and the excellent service received from both Phil and Crina. Thank you!

excellent service in store -everything explained well.
we ordered two chairs at the time.
we didn't receive the promised call to confirm delivery dates

We recently purchased a mirror from Furniture Village in Stevenage and were extremely impressed with the excellent service we received from Michael Hackworth.

Michael was friendly, professional, and knowledgeable throughout our visit. He took the time to understand exactly what we were looking for, answered all of our questions and offered helpful advice. He also went out of his way to arrange delivery around our extended holiday, ensuring the mirror would arrive at a convenient time for us. His approachable manner and attention to detail made the entire experience relaxed, straightforward and enjoyable.

Thanks to Michael's outstanding customer service, we found the perfect mirror for our home. We would also like to thank the Customer Service team, who were equally helpful in resolving a minor issue with the mirror after it was delivered. Their prompt and efficient assistance was very much appreciated.

We would highly recommend Michael and the team at Furniture Village Stevenage and would not hesitate to shop there again.

Thank you, Michael, for making our purchase such a positive and memorable experience.