Furniture Village - Straiton Reviews 

Very pleasant articulate product specialist Andrew Rae helped us a great deal with our purchase. Very happy with our selection.

Tom Lawson was really friendly and knowledgeable and helped us get exactly what we wanted.

Thanks for a very informative service. Tom you explained everything and went out your way to help and make sure we had a good experience. No sales pressure, and staff were very helpful and friendly. Thanks

Good service good stuff

Very friendly staff. Helpful and knowledgable

Brian was super helpful, he showed me all my fabric and explained the sofa filler options. A polite, knowledgeable sales consultant.

Quality products at reasonable prices, sold by friendly & knowledgeable staff.

We recently bought a corner sofa from you guys & were treated very well throughout by Brian Marshall.

We attended today again & Brian recognised us straight away. He came over & made us feel welcome, asking how he could help.

He definitely enhanced our customer experience, consolidating our confidence in Furniture Village.

We are still looking for more furniture for our new home, so will be back & we will seek out Brian for help - 100%

Tom was engaging and informative. He gave us the information we needed and gave us time to make our decision.
We would recommend asking for Tom if you are in Furniture village.

Tom was very helpful when we needed him , he wasn’t there by your side all the time but you knew where he was if you needed him . He wasn’t very informative about all the furniture and showed us the difference in some of them . Very pleasant to talk to and funny,

When looking at dining room chairs,Andrew the sales man came over and was very nice asking if he could help,he never pushed us into anything he gave us time to look around the store and then we asked him for advice he was very officiate,poliet at his job.

Very polite and attentive young man
Helpful and well mannered

Thank Brian for your patient and knowledgeable introduction to furniture in the store. Your help was very much appreciated. We ordered the dinning table, side cupboard, and chairs and they were delivered in time and installed professionally. We highly recommend the store.

Service by Tom is excellent. Tom is very informative and patient, he gave us space to considered all the choices.

Knowledgeable staff, Roger was very helpful and gave really good customer service.

We had a great experience at Furniture Village Straiton thanks to our sales consultant - Brian Marshall. He was friendly, knowledgeable, and took the time to understand exactly what we were looking for by asking thoughtful questions and showing us a wide variety of options that suited our needs. We really appreciated that he focused on helping us find the right furniture for our home and never made us feel under any pressure. He was always available to answer our questions, offered honest advice, and made the whole experience enjoyable from start to finish. Excellent customer service! We would highly recommend Furniture Village Straiton and Brian Marshall.

Excellent customer service from Robert in the Edinburgh outlet....5 stars 😊

Brian was superbly knowledgeable about your products and was a very helpful courteous young chap.

We delt with Brian while in store looking and planning our update for our home. He was able to answer every question and explained the options clearly so we understood. We also indulged in the in-house coffee and cookies. We have had items from this company before the local store and now to be able to go in feel and touch what you are buying is a game changer. After confirming that our chosen item would 100% fit (also a over sight until brian advised to triple check)
We returned to the store and placed our order. There's no stress in this store to rush you to buy.
if you want answers to questions ask any of the helpful team , if you are happy floating about and testing out and just running ideas in your head they will leave you too it 5 ⭐
From The Aitken's

Courteous, knowledgeable and not pushy giving the customer plenty time on their own to experience the bed, but available for questions.