Furniture Village - Watford Reviews 

Khadija was the representative I spoke to regarding a structural problem with a recently purchased/delivered sofa. She was most helpful, listened carefully to the problem and efficiently organised for a company to arrange to visit and inspect. She kindly apologised each time she had to leave me to fill forms, contact the inspection company etc.

Very helpful, supportive and also explained alternatives which was e tra helpful

I had an incredible experience at furniture village thanks to Fal - Sales Consultant, she offered me specialist, tailored advice and guided me from start to finish.

Lucy was really helpful. Very patient while I chose fabric. Really easy purchase!

Fal was attentive, informative and helped us with some queries which led to us being able to make the right choice for our furniture!

Adnan Bhatti was able to navigate us to the armchair that most suited our needs in a rhoughly professional manner. Furniture Village has been our go to furniture store for over 20 years, the Watford branch has always been first class for quality and choice. Excellent experience.

Exceptional service from the General Manager of the Watford branch, Ash. My husband and I visited last week to get ideas and inspiration and he couldn't have been more helpful, answering all our questions and showing a fantastic range of options to suit our needs. Went back on Saturday after finalising measurements and he remembered us, immediately got me and coffee and stayed with us for our whole visit. He made the whole process of choosing, sorting delivery, and explaining the payments incredibly easy and we couldn't be happier. He truly deserves his position as General Manager as he was also ready and willing to help his colleagues without making us feel ignored or interrupted. He's clearly in the right industry as he is an honest, friendly, and professional salesman.

Mira was very accommodating and informative and looked after us very well, including going through the special fabric kits. Would recommend.

We visited the showroom on 2 occasions and each time we were met with smiling friendly faces.
Anthony was great he took his time to explain what options we had regarding our dining room set and sofa purchase. He answered all the questions we had with professionalism and knowledge.
Nothing was too much trouble for Anthony.

Fal was very helpful and pleasant. Able to answer all our questions and never felt pressurised

Poor customer service aftercare. Purchased a Kiara timber-base with a glass top table recently, nice design. However, glass not secured on timber-base, glass rocks/seasaws, glass sticky suckers not in line with display and glass overhangs not like shop display. Not fit for purpose.

I contacted Furniture Village Watford who sent out a technician and agreed there was issues with the table. Furniture Village aftercare Customer Service team contacted me yesterday and said there was nothing wrong with the table. It is evident that either the technician is not being honest, because there are certain task who should have carried out to check or Furniture Village are reluctant to provide the appropriate customer service support. I will be taking the matter further.

I bought a corner sofabed & had a few problems with it. I spoke to Kiran from Customer Services today who was extremely helpful & has arranged a visit from a sofa technician to sort the issues. Thanks Kiran you've been great 👍

A great selection and Fal, the member of staff at Watford, was incredibly helpful. She was knowledgeable and friendly and definitely aided our decision making.

Fal was very knowledgeable, helpful and professional. She was very attentive and courteous at all times. An absolute pleasure to deal with.

Found what we were looking for and the salesman was very helpful

Thank you, Lucy. You’re very good communication I really help us thank you

Visited furniture village Watford to “ look” at sofas ended up buying one , Raj looked after us very well not pushy just an easy experience so would recommend

Lola rang me today about my sofa 3seater and managed to try and get appointment with your team to come n see the sofa
Thanks
Kinnari Patel
07986071412

Vera, the sales consultant was veryhelpful and had a most agreeable personality.