Furniture Village - Watford Reviews 

1,575
TrustScore 4.5 out of 5

4.7

Century Retail Park, Dalton Way, WD17 2SF Watford, GB


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Rated 5 out of 5 stars

Delivery on time, booked in advance and followed up with both reminder emails and texts along with a phone call by the delivery team prior to delivery. Very professional guys ( Ash and Pete )... See more

Rated 5 out of 5 stars

Mira was excellent, super helpful and talked us through everything about each sofa befote landing on the sofa we wanted! We just went to look but found what we wanted and were able to booj the ord... See more

Rated 5 out of 5 stars

We visited the showroom on 2 occasions and each time we were met with smiling friendly faces. Anthony was great he took his time to explain what options we had regarding our dining room set and so... See more

Rated 5 out of 5 stars

Furniture Village had so much in store and a vast variety of styles in sofas, beds and in dining furniture. We were so pleasantly surprised! We went in looking for a kitchen table and ended up... See more


Company details


Contact info

  • Century Retail Park, Dalton Way, WD17 2SF, Watford, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,575)

65,458 reviews in the last 12 months

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Rated 5 out of 5 stars

The salesman called Veera was amazing

The salesman called Veera was amazing, not too pushy and really made us feel relaxed. He took time and appreciated my husband’s medical conditions and helped advise us on what would work best for us (and it wasn’t the most expensive option) he was able to help sort out a good price (always welcome these days) we were treated to a relaxing coffee and given plenty of privacy to choose what we wanted. Obviously I’m hoping that the delivery is as smooth sailing 🤞 thank you Veera we would like to say that hopefully your company appreciate your sales service. I will definitely recommend you!!

August 8, 2026
Rated 5 out of 5 stars

Lucinda was very helpful!

Lucinda was very helpful, great customer service! She was super easy to talk to & very friendly and made the whole process of picking less overwhelming and far more manageable. Thank you so much for the help!

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

The gentleman that served us was…

The gentleman that served us was knowledgable and looked up our last purchase. He helped us choose the product best for us whilst showing us different alternatives. We didn’t more than we had originally intended, but looks like an excellent product.

August 3, 2026
Rated 5 out of 5 stars

Ania was a delight to deal with.

Ania was a delight to deal with. She tried %100 to solve all our queries.
We ended up extremely satisfied with our choice, due to Ania’s professional ands expert advice.
A credit to your company.

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

Had someone come out to look at…

Had someone come out to look at recliner said nothing wrong. I said so why when I fully recline did it push me off seat and chair fell on top of me.
FV called today and said nothing wrong with it so just sit back and relax. How can you relax when chair could fall on top of you.
Worst company ever. Still don’t want to sit on it

July 30, 2026
Unprompted review
Furniture Village - Watford logo

Reply from Furniture Village - Watford

Good Morning, I am so sorry to hear about the issue you are experiencing with your chair. This is certainly something I would like to investigate further. To enable me to do so please can you send a copy of your review along with your name, address & 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

The staff (Mira) was exceptionally…

The staff (Mira) was exceptionally helpful, nothing was too much for her. She was patient, courteous, polite and very professional. She answered all our questions and was very knowledgeable.
We were very happy to deal with her.

July 26, 2026
Rated 5 out of 5 stars

Excellent Service

The layout of the store making items easy to locate and view. The assistance of Lucy who could not have been more helpful and friendly.

July 23, 2026

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