Furniture Village - Watford Reviews 

1,575
TrustScore 4.5 out of 5

4.7

Century Retail Park, Dalton Way, WD17 2SF Watford, GB


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Rated 5 out of 5 stars

Delivery on time, booked in advance and followed up with both reminder emails and texts along with a phone call by the delivery team prior to delivery. Very professional guys ( Ash and Pete )... See more

Rated 5 out of 5 stars

Mira was excellent, super helpful and talked us through everything about each sofa befote landing on the sofa we wanted! We just went to look but found what we wanted and were able to booj the ord... See more

Rated 5 out of 5 stars

We visited the showroom on 2 occasions and each time we were met with smiling friendly faces. Anthony was great he took his time to explain what options we had regarding our dining room set and so... See more

Rated 5 out of 5 stars

Furniture Village had so much in store and a vast variety of styles in sofas, beds and in dining furniture. We were so pleasantly surprised! We went in looking for a kitchen table and ended up... See more


Company details


Contact info

  • Century Retail Park, Dalton Way, WD17 2SF, Watford, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,575)

65,458 reviews in the last 12 months

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Rated 5 out of 5 stars

Great team in Watford …

Taz saw me twice and was extremely helpful and professional. I had a lot of items to buy and he was very patient at helping me match the various items.
Adnan the Manager was also helpful when we completed the purchase.
I’d highly recommend them.

February 28, 2026
Rated 4 out of 5 stars

Despite the online service to book an…

Despite the online service to book an appointment with a sales person not working (we had a confirmed reservation, but the store staff never receive these) we still received excellent service from Leigh who walked us through the various options meeting our requirements.we purchased the bed and now await delivery.

February 27, 2026
Rated 5 out of 5 stars

Great sofa - fast delivery

Fal was realy helpfull , she give us best of the resolt and help us to choose final product.
We were interapted on the final trasaction by other coowalker with low maner but Fal sort it out quickly.

Thank you

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service

We had great customer service from Mira. Her knowledge and helpfulness was much appreciated and was super friendly too.

February 18, 2026
Rated 5 out of 5 stars

Fal was very professional

Fal was very professional. No pushing. Informative and helpful. She was understanding and went through the buying process with a quiet and competent manner.

February 17, 2026
Rated 1 out of 5 stars

Two matching side tables

I ordered two side tables to be collected from Watford store. I was told they would be available to pick up around Jan end. I didn’t hear anything past that date so went into store to enquire. They were to be in within the following week. Then I got a message saying two different ones received. I currently have Shingles so cannot come to the store to resolve this.i will do when I’m well.

December 27, 2025
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Reply from Furniture Village - Watford

Good Afternoon,

We're sorry to hear about the issues with your side table order and the incorrect items received. Please could you provide your a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk and I will be happy to look into this for you.

Kind regards,
Shanice

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