Fushi Wellbeing Reviews 

361
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and natural composition of the products, noting their effectiveness for skin and hair, and appreciating the luxurious feel of organic ingredients. The customer service team is frequently highlighted for being helpful, knowledgeable, and responsive, often going above and beyond to resolve issues quickly with warm, personal communication. Many also commend the excellent and safe packaging, ensuring products arrive intact. However, some people mentioned that delivery times were occasionally longer than expected. A few customers also reported products arriving damaged or with compromised seals, though the company generally provided quick resolutions.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the effectiveness of oils,... See more

Quality

People report positive experiences with quality, consistently praising the high standard of products, with... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness,... See more

Response time

Users describe positive interactions with response times, with many customers praising the quick and... See more

Staff

Reviewers consistently express appreciation for the staff, highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too... See more

Rated 5 out of 5 stars

Fushi products are elite. The packaging is beautiful, the service is warm and personal. I use the eye cream, face wash, face cream and the herb shampoo and conditioner. Having tried endless alternativ... See more

Rated 5 out of 5 stars

Although the initial order, a glass bottle of aloe vera juice, arrived broken due to poor packaging by Amazon, the experience with Fushi's customer service was amazing. I contacted them and spoke with... See more

Rated 5 out of 5 stars

Fabulous products and good quality ingredient's. I have ordered several times from there range and particularly like the oils and cherry lip oil is my latest purchase. I have recently brought the skin... See more


Company details

  1. Health and Beauty Shop
  2. Health Food Store

Written by the company

We create award-winning Ayurveda inspired health and beauty products in our London workshop, combining hand-blended, fresh & cold-pressed organic oils and herbs, ethically sourced from this season’s harvest to optimise your wellbeing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(361)

132 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fushi olis are amazing

Fushi olis are amazing! I received 3 bottles, jojoba, rosehip and castor oil. I've used them all on my face and they've helped the dryness of post menopausal dry skin. They hydrate without causing too much oily skin. They feel like luxury on my face. I especially love the castor oil which has a small roller attached which I use under my eyes, It feels like it reduces eye fatigue. I must also mention how nicely the bottles were packaged, very tastefully wrapped in recyclable materials. I will definitely be purchasing again

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality of products

Fantastic quality of products and amazing customer service. Been shopping with Fushi for years now, wouldnt trust any other for my oils and certain herbs (their agnus cactus really works).

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fushi products are elite

Fushi products are elite. The packaging is beautiful, the service is warm and personal. I use the eye cream, face wash, face cream and the herb shampoo and conditioner. Having tried endless alternatives, I don't think I would ever switch now. My skin has glowed and my thin hair genuinely looks so much better since switching a year ago to this brand. Cannot recommend highly enough.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

!!! ZERO STARS !!!

!!! ZERO STARS !!!

!!! ALWAYS VERY VERY VERY SLOW TO SEND ORDERS !!!

!!! BAD ALUMINIUM LIDS THAT PUT ALUMINIUM INTO THE PRODUCTS !!!
- ALUMINIUM IS A CAUSE OF ALZHEIMER’S DISEASE !!!
- USE PURE PLASTIC LIDS, NOT RECYCLED PLASTIC !!!

!!! OVER PRICED PRODUCTS !!!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful customer service

Absolutely wonderful customer service! Communication was excellent — quick, clear and very helpful throughout the process. The team is incredibly supportive and professional, and the products are consistently high-quality and beautifully made. I am truly impressed with the care and attention they put into every detail.
Highly recommended! Gabriella

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Fushi

Excellent customer service from Fushi. They speeded up delivery & to a different address for me after I messed up the order for a birthday gift. The products are tip top too, I’ve purchased several times & will again. Super quality.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Five Star Fushi!

Fushi as a company, & a team are excellent! I can’t praise them enough. They really go above and beyond with their customer service. I’ve been a loyal customer for over 15 years, & long may it continue. The products speak for themselves; Pure, Fresh, Organic, containing no synthetic or superfluous ingredients. Everything is dated from harvesting, to packaging, to use by. I admire their transparency, & ethics. The team are genuinely interested, helpful, knowledgeable and friendly. It all adds to the pleasure of buying and using Fushi products.

January 10, 2026
Unprompted review
Rated 4 out of 5 stars

How long does an order take???

I ordered on December 29th, I have not received my order any updates on my order. Does it normally take this long? #UPDATE their customer response is very swift, they explained its a Christmas backlog and hopefully my order will arrive soon.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

I have just placed my first order and am happy to read others' mainly good reviews.
I made a small error on my order, not expecting a reply till after the Christmas season, but received a friendly and efficient resolution. Well done and Happy New Year Fushi! Looking forward to my delivery.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I placed an order with Fushi a few days ago. I then received an email explaining that my order would be filled after the Xmas period. Unfortunately I am not based in the UK and will be flying abroad before my order would be delivered. I contacted Fushi and they swiftly agreed to cancel my order due and to refund my money. Great service. I will be sure to make my order well before Xmas next year as their oils are exceptional quality and they are the only brand I will use.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Positive and efficient

Positive, efficient customer service from Greeshna when I had a slight issue. Resolved and a kind, positive experience, thank you. Returning customer and will continue to buy from this brand, the service matches the quality of the product which is great.

December 23, 2025
Unprompted review

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