Fusion Lifestyle Reviews 

I go for the swimming pool which is a lovely size and clean. The gym is unfortunately old and tired but still usable. The changing rooms however are unsavoury. It all needs up dating.

A week after sending multiple complaints for charging me money without providing the advertised service - and no reaction whatsoever. Fusion Lifestyle get people to pay via their misleading website for activities that do not take place in the selected location, and then they are unavailable and do not respond to any emails, phone calls or complaints, and when visited in person (Park Road Pools in London Crouch End) they are rude and refer back to their non-functioning website and tell you to go elsewhere if you are not happy. Who regulates this company? How can one complain as a consumer?
I feel conned.

All instructors have been fantastic, especially during the temporary move whilst improvements are being completed. They always strive to help us improve technique and classes are great fun as well as challenging, I would encourage everyone to join

Braintree swimming pool - the pool is clean… but it’s on the cool side. The staff are friendly, the swim instructors are excellent. Free parking. The app is easy to book a lane swim, i do wish there were more afternoon sessions though. Mixed sex changing with lockable shower doors and changing cubicles. Lockers - some take a £1 coin, others you need to take a padlock for. None of the locker keys have a band to put around your ankle, so you have to leave it beside the pool (maybe men put it in their trunks?!). Two out of four hairdryer still don’t work, despite reporting this to staff weeks ago. Shower tile grout is mouldy and need a really good clean, several other swimmers have told me this has been mentioned to staff and mgmt but nothing has been done. However it’s not expensive to swim, so maybe you get what you pay for…

Highly unprofessional and unacceptable behavior of the staff member I experienced at Park Road Pool. After completing my swim, I decided to relax in the garden area of the pool while checking my work emails. This has been a routine for me, as I find the environment conducive to relaxation after exercise. However, my experience was abruptly disrupted by a young woman in the manager's role, Ophelia (she identify herself with this name) who began shouting at me from the lifeguard hut, instructing me to leave the garden area. Initially, I couldn’t believe that such an aggressive tone could be directed at a paying customer, so I assumed the shouting must have been meant for someone else. Unfortunately, just two minutes later, the shouting intensified. I turned around, shocked, to find that the commands were indeed directed at me.
I approached Miss Ophelia, and politely requested that she stop shouting, explaining that no customer should be subjected to such rude behavior. Her response was dismissive, and her overall attitude was not only disrespectful but entirely unbecoming of someone in her position. Furthermore, IThis kind of behavior raises serious concerns about the training and management of your staff.
When I sought to escalate the matter, I was met with a dismissive attitude from another manager, Ms. Roz, I asked the name to other member of staff because she didn’t introduce herself, who shockingly turned out to be Ophelia’s mother. It was evident that no action would be taken to address my concerns. This blatant conflict of interest and failure to address the situation only deepened my disappointment and frustration.
To add to my dismay, other patrons in the changing rooms shared their grievances about Ophelia’s discourteous behavior, indicating a pattern of poor customer service that has been overlooked for far too long.
I would like to understand how it is possible for a mother and daughter to be in charge of a center and allow such mistreatment of customers, who come to the facility seeking relaxation and are instead met with arrogance and unprofessionalism. It is disheartening to witness the decline in standards at Fusion Lifestyle centers, which are now plagued by poor maintenance and unqualified staff.

I request that this matter be taken seriously, and I hope to receive a prompt response detailing the actions that will be taken to ensure that no other customer has to endure such an unpleasant experience in the future.Thank you for your attention to this matter.

Well maintained, clean, and a decent selection of equipment and free weights. Also personal trainers actually look like personal trainers which is good . Great staff who are really motivated to help you succeed. Positive environment to work out in and it always feels full of energy.love this place . Portsmouth

Classes are good but it’s pretty dirty everywhere.

For the 11am class I took part in today. Determined to win inspite of the aggressive confrontation of the person who took the class. I'm.a new member and this was my 2nd class, having only joined 3 days ago.
I got balled out to return my mat before the class had even begun, I was only holding it because we'd been asked if we have any injuries, and I was barely even allowed to speak. Ego over excellence is to my mind not a great way to give a beginner the confidence to continue. Inspite of the humiliation, I persevered. I was also called out on my footwear and made an example of. This instructor does not represent her industry well.

The facilities are very good, as is the range of group exercise classes; and the staff in all areas -;from the front desk to the class leaders- are really lovely and helpful. It feels like a very inclusive and welcoming place. I originally joined to use the gym with my teenage daughter. The coach who did our induction was really friendly and helpful and gave us the confidence to get going independently. There's a friendly atmosphere with regular users of all ages and fitness made to feel welcome.

Great gym friendly staff. Lots of equipment. Easy to just pay as you go.

Great facilities and fantastic staff really enjoy training here

Avoid! I was charged twice for a subscription for over 3 months totalling over £190. This was an error on their part and had I not noticed the money coming out of my account on my statement they would still be taking it from me! I have been in to the centre and sent numerous emails and phone calls, eventually I spoke to a manager at Park Road pools, who investigated the mistake and told me I would receive a full refund from head office within 2 weeks, that was in April. (The dispute was raised in January 2024) Not only have I not received a refund, my calls and emails are ignored, no one ever responds. I have spent so much time and energy trying to get my money back it’s literally like a scam organisation. Be warned there is absolutely NO customer service, you’d be better off running for exercise or swimming in a pond. Avoid!

Who do I reply to!? I can’t leave my details here. I’ve sent numerous emails to Park Road Pools and your general email with no response. Send me a direct email or better, a name and number of a person to reply to please.

Update August 2024
I sent my details via Trust Pilot over a month ago and, no surprises, I still haven’t got my refund or had any response from management apart from the one on here, So I’ve finally cancelled my original subscription and left, with no hope of ever getting my money back. They have committed a criminal offence and are getting away with it, this is a really dodgy company. Sadly the centre has deteriorated exponentially since run by Fusion. It’s such as shame as most of the staff are great, especially those on reception. Can I report them to the police or small claims? I’m not sure what I can do or what my rights are?

Currently 30% of the equipment is not working in the gym, two rowing machines not working this morning and not a very wide variety of choice for the classes in early morning options.

Staff brilliant, classes fantastic - not a bad word to say about either of those aspects. Would be a 5 star review if the building wasn’t so ramshackle. Ancient toilets and showers, mould, rust- it’s a hammer house of horrid buildings wise !
Such a shame as the staff and instructors are fabulous!
I will continue to use the classes but not use the changing facilities and toilets if i can help it !

Have been a user of the lido for well over 4 years since living in the area and the decline in the upkeep of the venue is such that I don’t think I will ever come back here under Fusion’s management.
The changing rooms are filthy, often stinking of urine as if the floor itself is a public toilet. It’s so unclean it makes my stomach urge. Many facilities out of action like swimsuit dryer, hairdryers and soap dispensers. No lockable doors on the toilet cubicles, some with doors missing entirely and wet tissue strewn around the place. On a busy summers day not so long ago only one toilet was working - totally unacceptable.
The poolside needs maintaining - at £8 a session they could at least paint the railings which are rusty and worn. Often there is a lack of lifeguards and other staff meaning half the pool isn’t available for use. Sauna hasn’t worked the whole time I’ve lived here and used the place. I used to have a gym membership but cancelled it as the machines are so old and barely work that they are dangerous. Half of the floor was once missing in the squat rack area, just some tape to cover it up! You can see the dirt everywhere, wouldn’t want to use the mats of any weights and I’m certain nobody actually cleans the place. Petri dish of disease.

The individuals working in the front desk are often unhelpful rude and short with customers - awful first impression if you’ve never visited before. Management can be aggressive and I’ve seen them speak to swimmers who have booked in groups that they are not allowed to train together as a club or have individual coaching or help unless it’s with streamline swims - which seems outrageous when everyone is paying their own entry to be there anyway.

The only saving grace is the cafe run by 400 rabbits. Get Fusion and the management team out and give the place the care that it needs. You are failing your community by allowing Fusion to run this place into the ground. They will respond to this with a generic “we’re sorry to hear, please email us with more information” response to make them look proactive but I can tell you now everything falls on deaf ears until more people give proper honest reviews.

Great facilities excellent customer service

Make this company fail. They run once good quality community leisure centres into the ground for profit

Best health and well-being club in the city!

Wells centre.
Water cold due to boiler issues so no hot showers and toilets disgusting. However, the staff are lovely and there is plenty of parking.

Website is ridiculous; I booked a lane swim and a sauna session to Brockwell Lido on Monday 17/06/24 only to find out at the site that my sauna session was actually booked in to Park Road Pools & Fitness. Cherry on the pie: later in the evening when I checked the website again, I found out that an other booking for sauna in Park Road Pools & Fitness was made and paid for Thursday(!) 
So I got ripped of twice.



I will never use this site again and I will never go to any sites operated by Fusion.