Fusion Lifestyle Reviews 

Very professional,attentive and caring teachers and staff.My child is learning well and has all the support required. Very pleased with fusion lifestyle.

South Charnwood, syston.Theres still the ongoing problem with the WiFi not working in the gym. This has been down majority of the year so far. The same thing happened least year in the summer when the WiFi went down for about 4 months. I like to listen to music when I’m training on my phone but I can’t do this due to not being able to get phone signal in the gym so that’s why WiFi is a key part to the gym. With the gym memberships going up I think this needs resolving otherwise people will be leaving.

Great gym! Good variety of equipment as well as a large pool and sauna.
Lots of classes to choose from. Tried my first weightlifting class with Emma which I thoroughly enjoyed!

Very friendly helpful staff.
Welcoming space.
Good choice of classes and gym.
Love the pool.

High Wycombe Lido

I have been a dedicated member of John Bunyan Sports and Fitness Centre for two years, consistently honoring my monthly direct debit. Unfortunately, the transition of my Fusion account to Better UK has been far from the seamless process promised.

Over the past two weeks, my attempts to address issues with class access through customer service have been unproductive. Despite multiple communications, there has been neither resolution nor adequate response. Adding to the frustration, conflicting information from your staff has left me bewildered. Initially advised to handle the matter via email, I was later instructed to rejoin the gym, canceling the previous membership with Fusion.

This inconsistency and lack of clarity are unacceptable. Having faithfully paid Fusion, I expected a smooth transfer to Better UK. Regrettably, due to this disheartening experience, I am compelled to cancel my direct debit and sever ties with the gym. The unclear notice period adds further complexity, given my declined access to the gym due to the absence of a Better UK membership.

I urge you to promptly investigate, enhance internal communication, and take corrective action to prevent similar issues for other members. This experience has led me to decline any future association with John Bunyan Sports and Fitness Centre.

Switched to Southend gym for the sauna, steam room and hot tub. It’s closed indefinitely due to undisclosed reasons. My old gym was £10/month cheaper and had much better equipment. Very disappointed.

Absolutely rubbish customer service. I booked ice skating for my daughters birthday. Accidently booked the wrong date. I noticed the mistake and contacted immediately. Due to ts and Cs they won't help me transfer the date. This Skating has cost me nearly £40 and now they are keeping it due to this silly mistake. Why on earth would you treat people like this?! I'm not asking for a refund just to change my booking to the date I wanted.

After Making a fuss through several channels this has now been resolved. Shame I had to take up so much of everyone's time for a resolution that would have happened in around 30 seconds!

Firstly I would like to complement the staff that work at Wycombe Rye Lido their customer service is excellent and they do their very best to meet their customers needs
I recently was recently physically assaulted whilst attending the lido
Although I received excellent support from the lido staff who work day to day at the center I am very disappointed that Fusions has decided to allow this individual access to the pool. I was reassured at the the time that Fusion took appropriate action and acknowledge that at the time they took this seriously This is not the first complaint made about this individual . I know the response will be that the incident was fully investigated and whilst i accept it was investigated there were clearly gaps in the investigation I am just highlighting this as other members may have concerns though hopefully not. I acknowledge that Fusion might well have been tied to a decision in line with procedure/policy. I would like Fusion to relook at polices in regards to violence and would hope to see posters displaying zero tolerance policy in areas that are visible to all . I have only rated one star in relation to this and not to the center itself as I would be happy to score 5 based on customer service

I would give zero stars if I could. I use the Park Road leisure centre. Just as an example, for many months, in the men’s changing room there are broken leaking screaming showers, broken / missing soap trays, broken / missing locker doors, ceiling tiles missing, wires hanging down from the ceiling. I have written to fusion and to the manager at the centre with no response. There is no visibility of any activity to make things better. In summary, this is the worst run enterprise I have ever come across. The fact that I pay money for this and that this situation has been allowed to persist for so long is utterly disgraceful

Despite Brockwell Lido having the potential for an exceptional workout or relaxation experience, the current state falls short, especially considering the membership costs. The facility is in dire need of renovation, as other leisure centers with more affordable memberships offer cleaner, updated workout studios. While the instructors are commendable, additional equipment in the workout studios, especially during body pump classes, would significantly enhance the overall experience.

The teachers very kind and professional and funny at the same time.

Friendly staff, good facilities membership reasonable

I cannot express my dissatisfaction at the lack of communication with Fusion Lifestyle over my refund. I have recently sent TWO letters to head office and have still not received any response from anyone at Fusion. This is on top of the complaints on their website and reviews on this site and several emails. I have tried to phone but constant answerphone on. An absolutely shocking way to do business and treat customers.

It would be lovely to have a canteen in Fusion Lifestyle where we can sit and have a cup of tea and a cake vegan please or soft drinks and some snacks . I Was referring to Fusion Lifestyle at Park Road Crouch End .And like to see bit more clean Toilets .
Thankyou

Definately need more group classes. It's very hard to book a class as they become full within minutes of opening of the class booking. When on a waiting list it then becomes very difficult to book a cancelled space unless you constantly check for spaces. The classes are too big too. I'm referring to Garons Sothend on Sea tennis & Leisure Centre.

Was a member of their Enfield Gym from October 2021 until April 2023, cancelled membership in April which was confirmed by themselves and paid my 30 day cancellation fee for May and was instructed not to cancel my direct debit as they would do it for me.
Fusion had continued to take monthly payments until it was noticed in November 2023, direct debit was cancelled and began to attempt contact with fusion to get a refund.
Contact is near impossible with them and only can be done through emailing them on their website. After some time I got a response in which they have admitted their mistake and promised a refund in 21-30 days, after over a month no refund was forthcoming, and after several days of trying to get a response from them, I finally received one apologising saying the refund would definitely be in my account by the end of January 2024, again no refund, and no response.
Left with no choice but to begin legal proceedings, as I have been reasonable with them even though they have taken several months of unauthorised payments from my account, and they have admitted this.
Would advise people to steer clear of this company, and if cancelling a membership, ignore their advice and cancel all direct debits with them directly with your bank yourself, they are not to be trusted.

2 months since my cycle class was cancelled by Rayleigh Leisure Centre and I still haven't received my refund 😡😡😡

Me and my partner joined the gym in wells on the 5th of January.

Approximately a week after joining the boiler broke so the showers at the gym stopped working. We both like to shower at the gym so this not working was a big concern for us. We called the gym and spoke to members of the team in person about this who assured us that this would be fixed soon.

As we were told this we didn’t cancel our membership within the initial 14 days where they legally had to allow me to cancel. If we were told the truth that, over two weeks later they still wouldn’t know when it’d be fixed, we would have left before these 14 days were up.

We’ve also had problems with our cards where my partners wouldn’t work for a period. The Wi-Fi in the gym also only works when it’s quiet which is frustrating.

Due to all of these reasons, but primarily the lack of showering facilities we wanted to cancel our membership, but we were told that we would have to pay for another month before we can leave.
I raised this with the general manager who informed me it is too late to stop the money for next month coming out of my account and they refuse to refund me once this has come out.

I wouldn’t recommend them one bit. Giving at least a month’s notice for cancellation is fine in usual times but appalling when your facilities aren’t working.

My sons swimming lesson was cancelled back in September 2023. I am still waiting for a refund over 4 months later!!! The managers at the Witham centre are not very helpful and all i get is an apology but no action seems to be taken in giving me my refund back. Why it takes 4 months to give me one lessons money back is beyond me.

Dartmouth Leisure Centre. I was verbally attacked and physically threatened without provocation by a Fusion lifeguard 12 months ago (who left the pool without a lifeguard whilst he chased me to perform his attack). This was not dealt with properly at the time, but did result in the member of staff resigning from their post after several other incidence's and complaints and causing significant damage to pool equipment.
Roll on 12 months, new centre manager and this aggressive member of staff is re-employed as a lifeguard again. This man has a personality problem and cannot control his temper and should not be working around vulnerable adults and children in any form, let alone lifeguarding them.
Another female member of staff lied to me when I asked for the area managers email address to report my concerns and refused to give it to me, saying I had to go through the centre manager. My issue is that the centre manager re-employed this person and clearly has not done the correct background checks before doing so.
Nevertheless I have emailed both the centre and area managers and over 48hrs have passed and I have heard nothing from either of them.
This company is a disgrace. Moreover there is a serious safeguarding issue here and it is not being dealt with. I’m not sure where the buck will stop? Someone being assaulted by this lifeguard who just caught him on a bad day?
You can give this lifeguard all the training in the world but you cannot train out a personality disorder.

UPDATE:
Email from unknown person in admin team at HQ - I have to wait a further 72hrs to hear from someone regarding this complaint. I have already been waiting 72hrs vs their company complaints policy of 48hrs. Meanwhile you have an aggressive and volatile member of staff lifeguarding vulnerable adults and children. So 144hrs in total. This both disgraceful and dangerous. Let’s hope nothing happens in the meantime.

FURTHER UPDATE 5th February 2024:
Thank you for your reply Fusion. I am not “in talks” with anyone from Fusion. I was sent an email which I replied to with further questions over a week ago and since then have heard nothing. You are an absolute disgrace.