Futrli 

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Rated 2 out of 5 stars

Very glitchy Functionalities don't always work and therefore you can't trust the output Support is generic and doesn't fix the problem, they just tell you how to work around it Doesn't have some... See more

Company replied

Rated 4 out of 5 stars

We are an Auckland NZ based accounting and business advisory business. We do a reasonable amount of due diligence work and had been looking around for a really good tool for 3 way financial forecastin... See more

Company replied

Rated 4 out of 5 stars

The presentation of material and the forecasting is exceptional. I tried a handful of forecasting software before finding futrli and it is by far the best. The dashboards we create with Futrli are g... See more

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Rated 5 out of 5 stars

Being able to customise Futrli's product to match our own branding, colours and name has been invaluable. Our accountancy clients value having everything under one roof and don't like to feel they are... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

Futrli’s award-winning product are built with one mission in mind: to help businesses succeed. Futrli aims to change how businesses operate, incorporating data and technology into the everyday running of businesses. With daily, data-driven insights, problems will be highlighted faster, better decisions will be made and businesses will be more successful. Futrli’s products have a vast range of features, supporting every part of a business, including cash flow management, reporting forecasting, scenario planning and much more. Since launching in 2014, Futrli is used in over 140 countries, with 45,000+ users. Aside from businesses, Futrli also works with accountants and bookkeepers, providing them with the tools they need to best advise their businesses to grow and succeed.


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Rated 5 out of 5 stars

Loving Futrli

We have implemented Futrli in our practice and really feel we are adding value to our clients, as well as opening up opportunities to provide consulting services to improve the quality of information certain clients use to manage their businesses.

Our success manager (Sophie) is great to deal with and has held our hand well through the process.

July 8, 2019
Unprompted review
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Reply from Futrli

Thanks so much for the great review, Jarrod!

It's fantastic to hear that Futrli is working out so well for you! With Sophie alongside you, long may that continue!

Rated 5 out of 5 stars

Reporting Ninjas

Futril is an integral part of our app eco-system that enables us deliver value to our clients. The monthly Futrli subscription is one of those expenses we can't wait to incur. Their on boarding process and service delivery is 2nd to none.

June 13, 2019
Unprompted review
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Reply from Futrli

Hi Willem!

Thank you so much for the kind words! It's awesome to hear how Futrli has become integral to the service you offer your clients!

We'll be here to make sure that this is the case moving forwards and you can go from strength to strength!

Rated 5 out of 5 stars

The Support is Amazing - (JAY is a legend GOAT)

Hi All,

We have been using Futrli now at William Buck for approximately 2 years. What the software has allowed us to do with clients especially those on the cloud is amazing in relation to forecasting and reports which can be produced.

What has really impressed us is the service that the FUTRLI team provide from our relationship manager Josie to the support team. MASSIVE shoutout to JAY from the support team who virtually responds to any issues in real time (he is very well know around the William Buck Office)

June 5, 2019
Unprompted review
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Reply from Futrli

Thanks so much for this great review, Chris!

It's great to hear that Futrli has played a key role in the service you're able to offer your clients - long may it continue!

We've got such a great team and Jay is an absolute superstar! We love to help out as much as we can and we'll continue to do so!

Thanks again!

Rated 5 out of 5 stars

Futrli Fan Girl

I've been working with Futrli for roughly 2 years now. The team have been a HUGE support in particular the awesome Josie and Stuart who've helped me out a lot along the way.

Futrli has enabled us to create fast 3 way forecasts and KPI's for clients of all sizes across a range of industries. Its been incredible to see the change in conversation our advisers are having with their clients, with real time data at their finger tips, in a way our clients are more comfortable analyzing.

I cant wait to see how the latest roadmap feature's help our clients make faster and better decisions for their business.

Thanks team Futrli for all your support and this amazing tool!

June 5, 2019
Unprompted review
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Reply from Futrli

Hey Aleesha!

Thanks so much for the great review!

We love your enthusiasm and it's an absolute pleasure to have you on board! It's fantastic to see how you've utilised Futrli and we look forward to being alongside you as you go from strength to strength!

Rated 5 out of 5 stars

This would have to be one of the best…

This would have to be one of the best pieces of software that I've had the pleasure to use. It's groundbreaking technology, customisable and user friendly, it compliments all the other machine learning & AI software that we use in the office. At first it seemed a bit daunting however my training managers have been patient and guided me through the whole training process. I've just started client demos and they have commented on my enthusiasm for the product; but they can also see how valuable this software tool will be in helping them to run their business and identify areas that need attention. Thanks to everyone at Futrli - Sophie,Paul, Jay and other live chat support teams.

May 31, 2019
Unprompted review
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Reply from Futrli

Hey Steven!

Thank you so much for the great review!

It's great to hear that Futrli is becoming part of your service and that your clients can see the value that it offers.

Sophie, Paul and Jay are all stars and we'll continue to make sure we're as helpful as we can be! We share your enthusiasm for the product and we look forward to seeing you grow with it!

Thanks again!

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

I think this service is cool and I’d really like to add it to my practice. I’ve tried working with these people several times and it’s always a huge ordeal. They’re not focused on serving their customers.

The first time I looked at it their sales guy couldn’t show me how it would work. It seemed like he didn’t know how to use the platform. There’s complaints all over social media about the same thing from other accountants. They just tell you to buy the program and go through their training. Apparently it’s so complicated they can’t show this in a screen share? Or maybe it’s too complicated for their sales people to learn properly?

I was concerned that it would take a long time to get set up because of the complaints I’ve heard from others — and I’d be paying for a software that wasn’t up and running. Seems like once it is setup the software works well but a lot of people drop out before the software is setup.

Now I’m back again trying to test it out and I can’t get an accountant account without having at least 20 clients and paying $350 / mon. They used to offer a smaller starter package.

This time when I reached out I’m on a deadline for a customer. I didn’t hear back. They’re all based in the UK and don’t respond to emails quickly even during their business hrs. On top of that the tone was completely unhelpful. Apparently they don’t want my money. It’s sad that they are so out of touch with customers that I have post here to get real help.

May 22, 2019
Unprompted review
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Reply from Futrli

Hi Dannielle,

Thank you for taking the time out to leave a review. I’m sorry that we weren’t able to meet your needs on this occasion. There are a couple of points I would like to clarify relating to your review if I may.

Firstly, I’m sorry to hear of the delays you experienced in us replying to you by email. The Sales colleague you reached out to was on the road visiting customers in the afternoon and replied to you at 8pm when he got home. As part of his role, he meets with lots of customers daily, either over the phone or face-to-face. This means we can’t always reply straight away, but we always do our best to reply as promptly as we can.

You are right in saying that we used to offer a smaller starter package. That package has not been available to prospective customers for over 18 months. Our Futrli Limited package enables you to connect up to 20 customers for $350. You don’t need to have at least 20 clients. Alongside this, our customer success team will put your through an implementation program designed to meet your needs and help you tailor the software to how you want to use it.

Our CPD-accredited Futrli Certification training is tailored to help you get the best out of the software and this complements the Implementation program, helping you to adopt the software.

I note you were keen to complete certification and undergo training prior to paying for the software so you could decide whether you wished to proceed with the purchase. Regrettably that is not our business model. There is a 7 day trial that anyone can sign up to that gives you full access to the software and gives you the chance to familiarise yourself with it and help you learn.

Our Sales colleague suggested that, if the Futrli Limited package was not the right fit for you, you could subscribe to our PAYG option - designed for single businesses. This may have been the best solution for you in terms of helping you meet your client deadline.

Ultimately, it looks like you wanted a package we no longer sell, so Futrli probably aren’t the perfect fit for you. If we aren’t the perfect fit for you then you are right - we don’t want your money because that wouldn’t be the right thing to do for you as a customer.

We wish you well in your future endeavours and hope this reply addresses your concerns. If not, please feel free to get in touch direct using the chat box on www.futrli.com

Rated 4 out of 5 stars

3 way forecasting is great!

We are an Auckland NZ based accounting and business advisory business. We do a reasonable amount of due diligence work and had been looking around for a really good tool for 3 way financial forecasting. We found this in Futrli. Excellent on line assistance helped us get to grips with this and we can now talk to our clients using lovely graphs and numbers. The graphs give the picture really well for those clients that don't really get the numbers easily. Really like the product and the team at Futrli are very helpful.

May 17, 2019
Unprompted review
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Reply from Futrli

Hi Craig,

Really pleased to hear this, especially pleased that you've found the team so helpful - that's our aim!

We look forward to continuing to assist you and seeing you do so well!

Rated 4 out of 5 stars

Learning to map the future

I have been signed up to Futrli for three months and I have learned all the tricks and tips from Sam who has been a great help.

I have one client that is providing all of my learning experience to date and it has worked out very well.

I am looking forward to adding more clients and maximising the potential of the Futrli software.

Tom

May 15, 2019
Unprompted review
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Reply from Futrli

Hi Tom,

It's great to read that you have been getting on so well with Futrli!

Sam is brilliant and such a great help to get his clients up and running and confident using the system.

We have no doubt that you'll soon be growing this out to other clients and reaping the rewards of Futrli! We'll be there to help along the way!

Rated 5 out of 5 stars

I have been working with Futrli for the…

I have been working with Futrli for the past 12 months and have transformed my business. We take pride in the fact that we have ditched the traditional role of a bookkeeper and become a business advisor to our clients. I have monthly catchups with my partner manager, which I really enjoy. Sophie has helped me scope out my advisory service and held me accountable to my own business goals.

May 14, 2019
Unprompted review
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Reply from Futrli

Hi Katherine,

Thanks so much for the lovely review! Amazing to hear how well you've done with Futrli!

It sounds like you and Sophie are making a great team, long may it continue!

Thanks again!

Rated 5 out of 5 stars

A great experience…

I have recently had a great experience with Futurli.

I run a Virtual CFO company, and we provide Value-adding services as well as book-keeping for our clients. One of the things the team had trouble with was the continual update of dashboards and forecasts in excel, plus the manual nature of consolidating outside the financial system.

Our value proposition is above transactional book-keeping and data entry, so we really required this to be as automated as possible, while also being clearly understood. Futurli has given us this capability now. I have researched and used quite a number of pieces of software, but this is the first time I am really comfortable to use this and provide my clients direct access to it.

Josie has been amazing in assisting me with her wealth of knowledge and either walking me through it, brainstorming, or just pointing me in the right direction when I got stuck. I haven't had a problem I couldn't solve here yet, and am keen to get my entire staff through the full certification.

I have been able to show my clients metrics such as staff profitability with allocated HO costs applied, breakeven points at divisional and staff levels, product profitability etc.

I recommend investing the time and effort into getting across the full capability of this. Nothing to lose.

April 27, 2019
Unprompted review
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Reply from Futrli

Hey Aaron!

This is a brilliant review, thank you so much!

It's great to hear how using Futrli has opened doors for you and solved some pain!

Josie and the team are brilliant and will continue to keep you on track, making sure Futrli remains the key tool it is for you today!

Rated 5 out of 5 stars

Found everyone at Futrli very helpful…

Found everyone at Futrli very helpful from getting signed up with Jon Oakley and then the to implementation stage with Sam Skae.

The software is great and is very logical making it effortless to navigate around and create your own reports.

Really looking forward to the feedback we get from our clients, I'm sure they'll love it

April 15, 2019
Unprompted review
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Reply from Futrli

Thanks for the kind words, Michael!

Looking forward to hearing how you get on with your clients! Your Customer Success Manager will be there to make sure you continue to maximise Futrli's potential!

Rated 5 out of 5 stars

Reporting which impresses our clients and helps us stand out

I did a lot of research into which of the many software providers would most help us help our clients understand their finances and finally settled on Futrli due to it's ability to look back on performance as well as forwards to forecasts.

Previously we produced our monthly reports using spreadsheets, they were visual, but nothing like what Futrli has allowed us to do.

As well as having great feedback from our clients, we're also getting great feedback from our clients' business advisers who are impressed by what we're able to provide, and that's resulting in referrals and new business. We're also now able to offer a service which really stands out from the competition and which we can charge more for due to the additional value we're adding for our clients.

The onboarding process has also been fantastic with a huge amount of support from Andrew McFarlane in particular who has talked me through every feature of Futrli. There's also a comprehensive suite of training videos if you need to go back for a refresher.

April 9, 2019
Unprompted review
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Reply from Futrli

Hey Zoe,

This is music to our ears! What a fantastic review and thank you so much for sharing it!

We know that what you described is exactly the potential of Futrli, especially when you jump in with two feet into the implementation process! Your Customer Success Manager will then work with you to keep the momentum going and make sure Futrli continues to be the success it has started to be for you!

Thanks again!

Team Futrli.

Rated 5 out of 5 stars

NOT Crunchboards

We also had a poor experience with Crunchboards and were very reluctant to get involved again. Everything was overly complicated and hard work. Martin Bissett recommended we have another look at Accountex and I decided to give it a go.
Its been a completely different experience this time with Andrew McFarlane. The web learning is excellent and in bite size chunks which make it easier to navigate. Andrew was on hand to sort out all of the problems I encountered on the way to advisory certification and I am now beginning the roll out to our clients with guidance from Andrew Slater.

March 20, 2019
Unprompted review
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Reply from Futrli

Hi Philip!

Thanks ever so much for the kind words on Futrli and the set up you have experienced second time around!

The implementation process with Andrew M, leading into working with the Customer Success Manager (Andrew S in this case), is a process that makes perfect sense and has proven very popular! We train you up, then we help you maximise the system's potential!

It's great to hear that it has worked so well for you!

Thanks again!

Team Futrli.

Rated 5 out of 5 stars

2nd time lucky

We initially started using back in 2017, however found there was no support and after 6 months of hearing from nobody to see how we were getting on, so was very wary of testing them out again, however a quick chat at Xerocon seemed to make all the difference. Under the excellent guidance of Andrew McFarlane we now have a regular contact who takes us each step of the platform and, using our own client data, helps to build the reports, alerts and forecasts which are will be genuinely useful to our clients.

We have not rolled out to all clients yet, however I feel confident our clients will love the look of the reports and the ease of seeing their data much more clearly than simply a line of numbers.

A great experience all round. Thanks Andrew.

March 5, 2019
Unprompted review
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Reply from Futrli

Hi Adam,

Thank you for leaving this review, we're so glad to hear that your second experience with Futrli has been so positive!

We're always looking at how we can offer the best service for our partners, the on-boarding process was something we felt needed a tweak. The introduction of the Implementation Team has been very successful, as you've just testified!

Once you've graduated through implementation, your Customer Success Manager will be ready to make sure Futrli is also a hit with your clients!

Thanks again!

Team Futrli.

Rated 5 out of 5 stars

Having seen Futrli at Xerocon we knew…

Having seen Futrli at Xerocon we knew as a firm we needed something to improve our efficiencies when preparing reports and already using 'real time' data through Xero, Futrli was the perfect fit.

From the outset the guys have been great, from James who was our first call, to Andrew who has been showing us the time saving features with reporting.

We are just getting started and can't wait to get these reports over to the clients!

February 15, 2019
Unprompted review
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Reply from Futrli

Hi Jonathan,

Thank you for taking the time to leave us such a great review. Comments like yours really help us to know that we're on track with what we're trying to achieve here at Futrli!

We'll make sure to feedback to both James and Andrew with your kind words. Having the data feeding into Futrli in 'real time', really helps to bring it together and give that it that extra level of insight.

We're confident your clients will be blown away with the reporting ;)

Thanks again

Team Futrli

Rated 5 out of 5 stars

Next Level Reporting Fuctionality

My experience with Futrli the last few months has been fantastic. The reporting is amazing, and the seamless integration with Xero makes it a no-brainer for our business. Once the initial setup is complete, the monthly reporting is semi-automated but no less impressive.

The support team are on top of their product, as well as being quick to respond to our queries.

We will be partnering with Futrli for many years to come.

February 14, 2019
Unprompted review
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Reply from Futrli

Hi Brian

Thanks very much for leaving providing us with such great feedback! It really means a lot to us here at Futrli!

It's great to hear you're loving the reporting and the service provided by our Implementation and Support teams - they're always on hand to provide great service from the simple requests, to how to help customers market their business.

Thanks again for taking the time to leave a review - it's made our Friday!

Team Futrli

Rated 5 out of 5 stars

Still training but so far so good!

I am currently going through the training on Futrli. It's a great platform and I am looking forward to using it to benefit our clients. I was really impressed with the support team as they were on hand to help very quickly and also followed up to make sure everything was working well. Thanks Nathan!

February 4, 2019
Unprompted review
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Reply from Futrli

Hi Sharon,

Thank you for the great feedback and especially at such an early point in your journey with Futrli!

We're very proud of the guys in our Support Team - super knowledgeable and so quick to respond! Nath is an incredible addition to Matt's team and we couldn't be happier with his contribution.

Many thanks

Team Futrli

Rated 5 out of 5 stars

Andrew Slater (and his team) - Above and Beyond

Andrew Slater really went above and beyond during our project of rebranding and conversion to a new QBO Accountant account.

He has been great to work with and has done an excellent job for us. He has made us a fan of Futrli. He has been great with myself as well as the rest of our team.

I really enjoy his professionalism as well as his personality.

P.S. After I originally posted this review, Andrew asked me to edit it to make sure that I included the rest of his team. So I would also like to thank Edita, Dan Killoran and Dan Lee - thanks folks!!

Thanks
Brian

February 1, 2019
Unprompted review
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Reply from Futrli

Hi Brian,

Thanks ever so much for the fab review! We're really pleased to hear you are a Futrli fan!

Andrew is fantastic at what he does! He's also full of personality!

We'll make sure we pass on your kind words to the rest of the team, especially those you mentioned! It's a big team effort here!

Cheers!

Rated 5 out of 5 stars

Grey hair; grey matter

As a chap with grey hair and hopefully grey matter I am exploring the use and introduction of Futrli into a practice.

The help given over web meetings is fantastic: practical and patient.

The scope of use is amazing and to ensure you don't go off trying to reinvent the wheel there is an induction training plan called certification. This starts with basics and develops an understanding such that the best is gleaned from web meetings but more particularly a strategic path to practice success is introduced by example.
This is the way forward out of Compliance in the MTD age.

It is a hugely comprehensive tool and intuitively effort will bring great reward.

Blackburn Lancashire

January 31, 2019
Unprompted review
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Reply from Futrli

Hi Ian,

Thank you for taking the time to leave such a great review!

It's great to hear that you've enjoyed the sessions. We're big fans of communicating with our partners this way and it is definitely a great way to forge lasting relationships!

We're very proud of our Certification! It doesn't just help you learn how to use Futrli, it helps move the partner from compliance only work, into advisory services, adding in instructions on how to market their own skills! We're there to help every step of the way as well!

Thanks again and we're looking forward to working with you moving forward!

Team Futrli.

Rated 5 out of 5 stars

Futrli is an amazing tool and great to…

Futrli is an amazing tool and great to use it with our clients, it has so many useful features and works really well with Xero integration.

Andrew Slater did an amazing job over the last couple of days helping me to build some high complexity reports with a combination of financial and non-financial data, really impressed with the outcome!

Thanks so much!

Laura

January 25, 2019
Unprompted review
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Reply from Futrli

Hi Laura,

Thank you for the wonderful review! It's fantastic to hear such kind words about our service and our support team, in particular, Andrew Slater!

We know how important it is to combine both financial and non-financial data to give a holistic view of a company and so it's great to hear that you're getting the most out of the reporting features.

Thanks again

Team Futrli

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