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FWRD Reviews 583

•
TrustScore 4.5 out of 5

4.3

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting its responsiveness, professionalism, and helpfulness, often describing it as the best they've encountered. Many also commend the super fast shipping and delivery, noting that items arrive quickly and are well-packaged, even for international orders. People are very satisfied with the quality of the products and the wide selection available, often finding items that are difficult to source elsewhere. However, some customers also noted issues with order processing, such as being unable to add items to an existing order or encountering verification problems that put orders on hold. A few other people also felt that the packaging was excessive, and there were isolated reports of incorrect or undelivered items, leading to frustration with the resolution process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super fast and efficient... See more

Product

Users describe positive interactions with product, often praising the amazing selection and quality of items,... See more

Order

People report ambiguous experiences with order, with some customers finding the ordering process easy and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing their experiences as... See more

Price

Reviewers mention ambiguous feedback about price, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer service I've ever received. Phenomenal customer service support. As a new shopper I signed up for emails & texts but hadn't received my code for the 15% discount. No problem. They applie... See more

Rated 5 out of 5 stars

I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly with... See more

Rated 5 out of 5 stars

Top 5 reasons for doing business with FWRD. 1. Great Selection. 2. Super Fast Shipping. 3. Excellent Return Policy. 4. Short wait times when calling. 5. Customer Service is Superb (rare th... See more

Rated 5 out of 5 stars

I can say with confidence that FWRD and Revolve are the two best sites in the field, without question and across every metric — from pricing to shipping and customer service. I shop online extensively... See more

Company details

  1. Shopping & Fashion

Written by the company

Official page of www.FWRD.COM Follow us on Twitter! www.twitter.com/FWRD

Contact info

  • Edwards Road 16800, 90703, Cerritos, United States

  • www.fwrd.com

4.3

Excellent

TrustScore 4.5 out of 5

583 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Delivery was amazing

Delivery was amazing! Got this to my niece for a special occasion with a tight timeframe - got this to her with time to spare. Customer service - Fantastic!

August 22, 2025
Unprompted review

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