Best customer service I've ever received. Phenomenal customer service support. As a new shopper I signed up for emails & texts but hadn't received my code for the 15% discount. No problem. They applie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly with... See more
Top 5 reasons for doing business with FWRD. 1. Great Selection. 2. Super Fast Shipping. 3. Excellent Return Policy. 4. Short wait times when calling. 5. Customer Service is Superb (rare th... See more
I can say with confidence that FWRD and Revolve are the two best sites in the field, without question and across every metric — from pricing to shipping and customer service. I shop online extensively... See more
Company details
Written by the company
Official page of www.FWRD.COM Follow us on Twitter! www.twitter.com/FWRD
Contact info
Edwards Road 16800, 90703, Cerritos, United States
- www.fwrd.com
4.3
Excellent
583 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Price and Quick Delivery
I searched online and this was the cheapest price. The delivery was in two days without any of the usual few days for order processing. It really came in two days
July 18, 2025
Unprompted review
Great communication
Great communication. Gave regular and regular updates about shipping. Terrific experience!
July 19, 2025
Unprompted review
Product was shipped right away
Product was shipped right away, and a follow up email was sent to make sure product arrived - that’s a first! Packaging is VERY secure.
July 23, 2025
Unprompted review
THIS IS INSANE!
I am so disappointed in my shopping experience with FWRD. I visit this website a ton of times looking for my next purchase after only shopping with them once before.
Long story short, I purchased an item and my order was put on hold due to some absurd verification process. Mind you, this is AFTER they had already debited my account of almost $400!
Customer service team was decent. However, Risk Management was the actual headache of it all…
I do understand needing to take certain security measures. However, this was by far the worst shopping experience I’ve ever encountered.
Luckily for them, I’ve wanted this item for months and this is the exception but I will hesitate spending my hard earned money with them ever again!
Just an FYI, purchase via PayPal only to avoid the drama they cause.
July 14, 2025
Unprompted review
My experience was good
My experience was good. Courteous service and a speedy delivery
July 3, 2025
Unprompted review
Absolutely love ordering from FWRD
Absolutely love ordering from FWRD - the best communication service and care.
Xx
Gigi
June 30, 2025
Unprompted review
Love FWRD
Love FWRD, fast shipping, great selection, wonderful return policy and so easy with the label included. My favorite place to shop.
June 26, 2025
Unprompted review
Order Received
Hi! I keep receiving this email but I did receive my items/ order.
July 6, 2025
Unprompted review
Reliable retailer of Mason Pearson
I had been wanting to purchase a Mason Pearson brush for sometime, however all the genuine retailers in Australia had been out of stock for sometime. I found FWRD to be in stock of the brushes I wanted and for only a small amount more than Australia’s pricing, I went ahead and purchased them. I got free shipping with DHL express who are always reliable, and my package arrived in less than a week. They are genuine Mason Pearson as I was able to verify them with the QR code. Very happy with my purchase and will definitely use FWRD again in the future.
June 28, 2025
Unprompted review
I will shop here again
The item was exactly like it was supposed to be and the shipping was fast! I got my cute pants in 2 days!
June 27, 2025
Unprompted review
It was great!
July 2, 2025
Unprompted review
Satisfied customer
My order arrived quickly and I was very satisfied with the items I chose.
June 16, 2025
Unprompted review
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