g-portal.com Reviews 

2,981
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the stability and reliability of the servers. Many appreciate the exceptional customer service, noting the staff's helpfulness and professionalism. Reviewers frequently mention fast response times from the support team, often resolving issues quickly, and find the user experience easy with straightforward server customization. However, some customers were dissatisfied with support, reporting slow response times, unread tickets, or issues closed without resolution. A few others also noted inconsistent server performance, citing frequent crashes, lag, and high ping that impacted their gameplay.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the support team's... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the speed and... See more

User experience

Customers had positive experiences with user experience, finding the interface well laid out, easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more

Company replied

Rated 5 out of 5 stars

This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more

Company replied

Rated 5 out of 5 stars

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more

Rated 5 out of 5 stars

Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more

Company replied


Company details

  1. Gaming service Provider

About g-portal.com

Written by the company

GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.

We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:

✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!

Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.

GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,981)

673 reviews in the last 12 months

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Rated 5 out of 5 stars

Server Support

I was setting up a 7dtd server for a previously popular mod. I tried alone and was getting no where. After 4 days of failure I reached out to support and they helped me find the problem and helped me get it up and running. Kudos to the support team! Shout out to
amyg
bo_g
shelly
dianam
ned
All great support members that helped me through this.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

The servers available are awesome and reliable

The servers available are awesome, new games are always being added. The pricing can be a bit higher than some but usually it is based on usage at G-Portal.
I run Conan Exiles and love the service, never had any real issues in 3 years. Highly recommended.Reliability is top of its class.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstandng

had an issue with mods on my ark server made a ticket and support was very timely and friendly and fixed the issue very quickly

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

I don't really have much to say.

Don't really know what to type as everything in my experience just works and those VERY few occasions I've ever needed to reach out to CS because of issues I couldn't solve or just for questions not in their wiki they have always been quick with a response (Hallmark of Gportal in my opinion)

Though there seems to be a general consensus online (looking on reviews here and there on the internet) that while they are quick on responses it's often "no-answer" answers.

This however has not been my experience at all through the years I've been using Gportal.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

I have used them

I have used them, on/off, since launch of Conan Exiles and I have always been satisfied with them.
*on/off because I don't always play games that need a rented server

November 5, 2025
Unprompted review
Rated 4 out of 5 stars

User-Friendly interface

+ very easy server setup / config
+ one-click server backups
+ very good game selection
+ servers rented as a "GameCloud" of N player slots - you can have multiple games in the same cloud or flexibly transfer the full server load into a single game (i.e. 8 slots total for Abiotic Factor with 4 players max and Vintage Story with 4 players max or just ARK with 8 players)
* decent pricing
- server usage data / players logged in does not match actual situation
- inexplicable heavy server lag at times

November 2, 2025
Unprompted review
Rated 4 out of 5 stars

Very good

Work's very well with my group and the mods we use for minecraft, no issues at all for us.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great site and very helpful

Very helpful support when ever i run into a problem they are happy to help and to keep the server running also there site is very easybto get used to which make it great for doing changes or adding things to your server.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

I'd recommend G-Portal to anyone

I have used G-Portal for a few years with a couple of servers (only one active at a time) and only had one day when I couldn't log on as the server and website was down.

I'd recommend G-Portal to anyone, its easier than hosting at home and you have most of the settings easily accessable.

TLDR - Server uptime 999/1000days

October 22, 2025
Unprompted review

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