Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
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GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Welfenstraße 22, 81541, München, Germany
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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I was setting up a 7dtd server for a previously popular mod. I tried alone and was getting no where. After 4 days of failure I reached out to support and they helped me find the problem and helped me get it up and running. Kudos to the support team! Shout out to
amyg
bo_g
shelly
dianam
ned
All great support members that helped me through this.
The servers available are awesome, new games are always being added. The pricing can be a bit higher than some but usually it is based on usage at G-Portal.
I run Conan Exiles and love the service, never had any real issues in 3 years. Highly recommended.Reliability is top of its class.
had an issue with mods on my ark server made a ticket and support was very timely and friendly and fixed the issue very quickly
Best servers and services I had to deal with
Support was speedy in response and assisted each step with an understanding of what areas to troubleshoot and ways of possible fixes.
Don't really know what to type as everything in my experience just works and those VERY few occasions I've ever needed to reach out to CS because of issues I couldn't solve or just for questions not in their wiki they have always been quick with a response (Hallmark of Gportal in my opinion)
Though there seems to be a general consensus online (looking on reviews here and there on the internet) that while they are quick on responses it's often "no-answer" answers.
This however has not been my experience at all through the years I've been using Gportal.
Customer support was able to assist in resolving server problems very quickly and followed up after the problem as well.
I have used them, on/off, since launch of Conan Exiles and I have always been satisfied with them.
*on/off because I don't always play games that need a rented server
I'm always happy with the staff and response time, but today they outdid themselves to fix an issue I've been dealing with. Thanks so much! You're all great.
+ very easy server setup / config
+ one-click server backups
+ very good game selection
+ servers rented as a "GameCloud" of N player slots - you can have multiple games in the same cloud or flexibly transfer the full server load into a single game (i.e. 8 slots total for Abiotic Factor with 4 players max and Vintage Story with 4 players max or just ARK with 8 players)
* decent pricing
- server usage data / players logged in does not match actual situation
- inexplicable heavy server lag at times
Work's very well with my group and the mods we use for minecraft, no issues at all for us.
nothing to complain about, when i had an issue with lag in palworld the customer support let me know what setting caused it.
The customer service is always quick and helpful
Customer service is phenomenal. Always replies to any question or concern i have and will check into servers if a problem arrises. A+
Its easy to use and its stable and good
Great service, good price, amazing support, good game selection and connection speeds.
Very helpful support when ever i run into a problem they are happy to help and to keep the server running also there site is very easybto get used to which make it great for doing changes or adding things to your server.
I have used G-Portal for a few years with a couple of servers (only one active at a time) and only had one day when I couldn't log on as the server and website was down.
I'd recommend G-Portal to anyone, its easier than hosting at home and you have most of the settings easily accessable.
TLDR - Server uptime 999/1000days
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