Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
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Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Welfenstraße 22, 81541, München, Germany
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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It was very easy to use and cheaper then other probiders
No complaints. Conan runs great on the server and it's easy to set up and modify. Restarts in seconds and the interface is easy to understand. Leave it to Germans to make something that runs with precision and care.
Received some great help and info from Alu, with suggestions on how to have the server run better and what the original issue was.
Alu answered quick and professional, which I find great because waiting for answers when something isnt working as intended is frustrating and Alu spared me from that!
In the end it turns out it was more operator error than a actual problem with the server, it helps to read the FAQ, nevertheless Alu gave me the info I needed without refering me to the FAQ as a solution to my problem, solving my problem then and there instead of sending me off to look for myself again and I greatly appreciated that, saving me time and effort! Now thats customer service!
Thanks again Alu!
I am fully satisfied. I think their webpage is better than others, and I quickly got the hang of it when I started, no matter the game I played/hosted. They also provide more options for server settings, than some others I've tried.
10/10
Easy Setup, Good Overlay, Very Good Support!
Support by Ned and Nicholas. Thank you very much to both of you !
Support has been replying to my request very fast and in a way that is useful
Had rented a server for 90 days and had issues with the server saying I don't have any permission within 8 minutes of writing a ticket someone from there support team reached out to fix the issue and it works perfectly fine now.
First servers were good now bought the black friday action and only having issues😅 trying to contact support for like 24 hours now but no one can help me😅 nice spending your weekend buying a server what u cant even play😅
(Answer on you: i already have 3 tickets open i have send a mail i contacted discord i contacted facebook but only on the revieuw i get an answer but still no help with my problem😅

Reply from g-portal.com
My experience with gportal is it is easy to use. The best customer service I have use for server hosting
Anthony helped me make sure my abiotic factor dlc worked with my server. Fantabulous work!
I got exactly what I payed for. The website is easy to navigate.
I was able to get my server stuff fixed after being up for 14 hours with no sleep trying to figure out what was wrong thanks to jessica i got it going
Pricing, service, uptime, performance, game selection, and ease of use are all great. No complaints.
I've had such a fantastic experience with GPortal. I have hosted lots of servers. Everything from family servers to large public servers using various companies, including Nitrado.
Support was a stressful, frustrating experience with all of them. Currently, I'm hosting a Vintage Story server (awesome game, check it out!) and have had to interact with support on several occasions for various reasons and HOLY COW, talk about some blazing fast support!!
The Gportal team is ON IT. Like, so fast. Roadrunner fast. Where I would wait hours and days for support with my large server on Nitrado it was almost like real time chat. Quick. Efficient. Friendly. Even for stupid questions, like how to turn on auto-pay.
Good price, FANTASTIC support, easy install. Accessible for small family groups with little to no knowledge of how to run a server.
very quick to reply and very helpful. Ran me through what the issues where and nothing was working then they reset my server and it was woking fine. so helpful as i didnt know what i was going to do. great service
Simply the best server hosting service for multiplayer games.
- Amazing Support Team
- Flexible Deadlines
- Affordable Pricing
- No lagg
Great service, only recently started using it but it has been the best i've used
Always prompt assisstance. Friendly support people, and a simple easy to use interface.
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