g-portal.com Reviews 

2,981
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the stability and reliability of the servers. Many appreciate the exceptional customer service, noting the staff's helpfulness and professionalism. Reviewers frequently mention fast response times from the support team, often resolving issues quickly, and find the user experience easy with straightforward server customization. However, some customers were dissatisfied with support, reporting slow response times, unread tickets, or issues closed without resolution. A few others also noted inconsistent server performance, citing frequent crashes, lag, and high ping that impacted their gameplay.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the support team's... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the speed and... See more

User experience

Customers had positive experiences with user experience, finding the interface well laid out, easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more

Company replied

Rated 5 out of 5 stars

This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more

Company replied

Rated 5 out of 5 stars

I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more

Rated 5 out of 5 stars

Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more

Company replied


Company details

  1. Gaming service Provider

About g-portal.com

Written by the company

GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.

We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:

✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!

Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.

GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,981)

673 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No complaints

No complaints. Conan runs great on the server and it's easy to set up and modify. Restarts in seconds and the interface is easy to understand. Leave it to Germans to make something that runs with precision and care.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Server issues solved

Received some great help and info from Alu, with suggestions on how to have the server run better and what the original issue was.

Alu answered quick and professional, which I find great because waiting for answers when something isnt working as intended is frustrating and Alu spared me from that!

In the end it turns out it was more operator error than a actual problem with the server, it helps to read the FAQ, nevertheless Alu gave me the info I needed without refering me to the FAQ as a solution to my problem, solving my problem then and there instead of sending me off to look for myself again and I greatly appreciated that, saving me time and effort! Now thats customer service!

Thanks again Alu!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I am fully satisfied

I am fully satisfied. I think their webpage is better than others, and I quickly got the hang of it when I started, no matter the game I played/hosted. They also provide more options for server settings, than some others I've tried.
10/10

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Fast customer support

Had rented a server for 90 days and had issues with the server saying I don't have any permission within 8 minutes of writing a ticket someone from there support team reached out to fix the issue and it works perfectly fine now.

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Server problems

First servers were good now bought the black friday action and only having issues😅 trying to contact support for like 24 hours now but no one can help me😅 nice spending your weekend buying a server what u cant even play😅

(Answer on you: i already have 3 tickets open i have send a mail i contacted discord i contacted facebook but only on the revieuw i get an answer but still no help with my problem😅

November 30, 2025
g-portal.com logo

Reply from g-portal.com

Hello Noxorion,

Thank you for your feedback.

What exactly is the issue, and how can we help you? Unfortunately, you did not specify this.

Trustpilot will contact you about this, and we will certainly find a solution for you.

Alternatively, you can simply create a ticket at https://www.g-portal.com/eur/tickets/add and our support team will help you immediately.

I am very confident that we will find a solution as soon as you send us your details.

We apologize for any inconvenience caused.

Kind regards,
Your G-Portal Team.

Rated 4 out of 5 stars

Server afixed

I was able to get my server stuff fixed after being up for 14 hours with no sleep trying to figure out what was wrong thanks to jessica i got it going

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

I've had such a fantastic experience…

I've had such a fantastic experience with GPortal. I have hosted lots of servers. Everything from family servers to large public servers using various companies, including Nitrado.

Support was a stressful, frustrating experience with all of them. Currently, I'm hosting a Vintage Story server (awesome game, check it out!) and have had to interact with support on several occasions for various reasons and HOLY COW, talk about some blazing fast support!!

The Gportal team is ON IT. Like, so fast. Roadrunner fast. Where I would wait hours and days for support with my large server on Nitrado it was almost like real time chat. Quick. Efficient. Friendly. Even for stupid questions, like how to turn on auto-pay.

Good price, FANTASTIC support, easy install. Accessible for small family groups with little to no knowledge of how to run a server.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

will help get to the root of the issue

very quick to reply and very helpful. Ran me through what the issues where and nothing was working then they reset my server and it was woking fine. so helpful as i didnt know what i was going to do. great service

November 18, 2025
Unprompted review

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