Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This service has been running very smoothly for myself and my friends. We were going to take a pause, but somehow I was accidentally billed for the next month automatically. I created a ticket and it... See more
Company replied
I needed access to an expired online server, which contained the Valheim world that my brothers and I had build over the past 3 years. The fact that the subscription ran out was clearly our mistake, b... See more
Been a customer for over 10 years running ARK and DayZ servers and never had an outage or issue that wasn't resolved 5 minutes after emailing support. Very fairly priced for a small group of gaming fr... See more
Company replied
Company details
About g-portal.com
Written by the company
GPORTAL is a leading provider of gameservers for over 90 games, such as Minecraft, Valheim, ARK: Survival Evolved and many more. We offer 14 different server locations all over the world, with which we guarantee a 99.9% uptime.
We offer our customers a wide range of benefits and services so that they can always enjoy the best gaming experience. These include:
✔️ self-developed DDoS protection (enhanced through cooperation with Corero)
✔️ super fast SSD server hardware
✔️ create a backup at any time
✔️ 24/7 support (phone, ticket, forum, wiki & e-mail)
✔️ and many more!
Our goal is to offer strong servers at fair prices. To achieve this, we are also happy to explore new approaches and introduce new server models. For Minecraft and Project Zomboid, we have already switched to RAM-based models and left the old slot model behind. Innovations like pre-installed modpacks for Minecraft servers are also part of our service.
GPORTAL is 100% prepaid, ordered servers will be online instantly - no waiting time. Accepted payments are PayPal, Paysafecard, creditcard (Visa/Mastercard/American Express), Sofortüberweisung and Wire Transfer.
Contact info
Welfenstraße 22, 81541, München, Germany
- 069 380766670
- support@g-portal.com
- www.g-portal.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I played on multiple server providers I…
I played on multiple server providers I will say I have never played on one like this. The servers are amazing and the service is amazing. These guys go beyond of what their job is to help you out. I wish Gportal the best in success u guys truly deserve it all and special shout out to Ned for the last service I recieved thanks you !!!
March 16, 2026
Unprompted review
Reply from g-portal.com
Hello Alen,
Thank you so much for your awesome feedback! We're thrilled to hear that you're so happy with our servers and service. A big thanks also for the kind words for Ned – we’ll pass them on! Enjoy gaming with G-Portal!
Best regards,
Your G-Portal Team
Reply from g-portal.com
Hello Miss Beth-Anna,
Thank you for your feedback! 😊 We're glad to hear that you appreciate our service and find it easy to use.
We wish you lots of fun ahead!
Best regards,
Your G-Portal Team
great customer service
great customer service, and a good price compared
March 14, 2026
Unprompted review
Reply from g-portal.com
Hello Seeker,
Thank you for your feedback! We're glad to hear that you're happy with our customer service and pricing. We'll keep doing our best to ensure everything runs smoothly!
Best regards,
Your G-Portal Team
Great catalogue
Price was fair, server location while off country was great ping wise. Server performance and capabilities outpaced competitors
March 14, 2026
Unprompted review
Reply from g-portal.com
Hello Marcos,
Thank you for your feedback! We're really glad to hear that you're happy with the pricing, server location, and performance. It's great to know our servers exceeded your expectations – we'll keep doing our best!
Best regards,
Your G-Portal Team
Best place to rent ARK:SE servers!
Excellent service, superlative support. The servers were well maintained and ran smoothly! Best of all, pricing was reasonable!
February 28, 2026
Unprompted review
Reply from g-portal.com
Hello Sarenima,
Thank you so much for your great feedback! We're really glad to hear that you're happy with our service, support, and servers. It's also awesome to know that our pricing works well for you that's exactly what we aim for!
Best regards,
Your G-Portal Team
DO NOT USE GPORTAL FOR ARK SURVIVAL…
DO NOT USE GPORTAL FOR ARK SURVIVAL EVOLVED
Don't get me wrong their user interface is super easy to use and allows you to customize every little setting your heart desires. (Real ark players will know that the game sometimes needs a lot of this customization to make things like egg incubation less of a nightmare) BUT once you get everything the way you like it and hop into the server you and your friends payed for... ya realize that the ping is like minimum 60, spiking at 80, 90 and often over 100. This means everything you do happens about 2 full seconds after you press the button, which can be very annoying. They shouldn't even have these on the market in my opinion. Who wants to use a buggy ARK server? Just go rent a 10GB Ram one from Apex Hosting, the UI sucks but they're smooth as butter.
February 19, 2026
Unprompted review
Reply from g-portal.com
Hello Tucker,
Thank you for your feedback. We’re glad to hear that you like our user interface and the available configuration options.
The ping values you described are not typical for our server performance. Our support team would be happy to work with you to investigate possible causes, such as server configuration, mods, or connection routes.
Trustpilot will therefore get in touch with you, and once we have your details, we will certainly work on finding a solution for you.
Kind regards,
Your GPORTAL Team.
Great service
Great service, loads of games to choose from, and customer service is on point! Thank you.
March 18, 2025
Unprompted review
Reply from g-portal.com
Hello Jonathan,
Thank you very much for your great feedback! We’re really happy to hear that you’re so satisfied with our service, the selection of games, and our customer support. Feedback like this means a lot to our team and motivates us to keep doing our best. Thank you for your trust, and we wish you lots of fun playing!
Best regards,
Your G-Portal Team
Cant say i would recommend gportal at…
Cant say i would recommend gportal at all, i had two issues. One where i couldn't join my deadside server, neither could my players. Two an issue with there ticket system not working. but after a while i cancelled the server as i wasn't getting any response to my email on saturday and i didnt want to pay for a game server that was not working. until today where i get a response from roberto "the server has been cancelled, that's why you can't join" so not only did he disregard my whole email about both the deadside issue and the ticket system issue, He didn't even mention anything about my ticket system issue, he didn't take into fact that maybe i cancelled it because i wasn't getting a response and it was cancelled after i submitted that email. unbelievable.
March 10, 2026
Unprompted review
Reply from g-portal.com
Hello Adam,
Thank you for your feedback and for taking the time to share your experience. We’re sorry to hear that you had trouble joining your Deadside server and that there were additional issues with our ticket system.
We completely understand how frustrating it can be when a server does not work as expected and you are waiting for a response. We sincerely apologize for this experience, as it does not reflect the level of service we aim to provide to our customers.
We would be happy to take another look at your case and review the situation in more detail. If you would like, please feel free to send us your customer details so we can check this internally.
Thank you again for your feedback — comments like yours help us improve our service.
Recommended Hosting service
server was online in no time good fast quality and best support useally responds within an few hours
March 9, 2026
Unprompted review
Reply from g-portal.com
Hello Razarsownage,
Thank you for your great feedback! We’re really glad to hear that you’re satisfied with the speed, quality of our servers, and our support. We always do our best to provide fast assistance and reliable performance. Thank you for your trust, and we wish you continued fun gaming!
Best regards,
Your G-Portal Team
G Portal is a well-rounded product that…
G Portal is a well-rounded product that is made special by its excellent support.
March 5, 2026
Unprompted review
Reply from g-portal.com
Hello Xelexo,
Thank you for your great feedback! We’re really glad to hear that you’re satisfied with G-Portal and find our support especially helpful. Feedback like this motivates our team to keep providing the best service possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
Amazing Support
The support team is quick to respond and handles issues very quickly.
March 4, 2026
Unprompted review
Reply from g-portal.com
Hello Gary,
Thank you for your positive feedback! We’re really glad to hear that you’re satisfied with our support’s quick response and fast problem resolution. Feedback like this motivates our team to continue providing the best service possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
I'm satisfied with the service.
I experienced some instability issues a few days ago, but at the moment I'm satisfied with the service.
March 4, 2026
Unprompted review
Reply from g-portal.com
Hello Rafael,
Thank you for your feedback! We’re sorry to hear that you experienced some stability issues a few days ago. All the more, we’re glad to hear that you’re currently satisfied with our service. We continually work to keep our server performance reliable and stable.
Thank you for your trust, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
It was very easy to use and the support…
It was very easy to use and the support was very fast in response if i had questions
March 4, 2026
Unprompted review
Reply from g-portal.com
Hello Peter,
Thank you for your great feedback! We’re really glad to hear that you found our service easy to use and that our support responded quickly to your questions. Feedback like this motivates our team to continue providing the best service possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
Excellent support in both English and…
Excellent support in both English and German; they've solved connection problems on weekends and troubleshooted my game config for mistakes I made without missing a beat
March 3, 2026
Unprompted review
Reply from g-portal.com
Hello Peter,
Thank you for your great feedback! We’re really glad to hear that you’re satisfied with our support in both English and German, and that we were able to help you even on weekends with connection issues and checking your game configuration. Feedback like this motivates our team to continue providing fast and reliable assistance.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
I always use these guys for server…
I always use these guys for server hosting, very easy to setup up and good user interface
February 2, 2026
Unprompted review
Reply from g-portal.com
Hello Deven,
Thank you for your great feedback! We’re really glad to hear that you use our servers regularly and appreciate the easy setup and user-friendly interface. Feedback like this motivates our team to continue providing the best service possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
Fast Support, Solid Server
I am satisfied with G-Portal. Sometimes there are minor lags on the server, but the support team always responds very quickly and helps resolve any issues. I appreciate their professionalism and fast assistance!
February 26, 2026
Unprompted review
Reply from g-portal.com
Hello Loska,
Thank you for your feedback! We’re very glad to hear that you’re satisfied with G-Portal and that our support team was able to assist you quickly and professionally. Feedback like this motivates our team to continue providing the best service possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
Slow Start Quick finish!
I started out talking person that was very polite. the help wasn't super helpful. Just the normal tech stuff like "did you reboot it? Did you wait 15 minutes for the server to read the xml file and do what it said? (yes 15 minutes) it felt more like they were buying time until quitting time than helping me. I will not call them out. I will however point out that the person that helped me 15 minutes after i waited for the server to magically fix itself was super great and figured out what i did wrong pretty quickly. It was a me problem and I was sure of that from the start. In my rush I was putting the wrong steam id number in (rookie mistake) dianam was spot on with the help provided and had my problem solved in a jiffy. I have used g-portal for many years, and with support like this I will continue to use them as my preferred server provider.
February 18, 2026
Unprompted review
Reply from g-portal.com
Hello Naked,
Thank you for taking the time to provide such detailed feedback! We’re very glad to hear that Dianam was able to help you quickly and competently, and that your issue was resolved in no time. It’s great to know that despite the small initial hiccup, you continue to trust our support.
We truly appreciate your long-standing trust in G-Portal and look forward to having you as a satisfied customer in the future.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
Support agent bo_g was incredible
Support agent bo_g was incredible, quick to respond and quick to provide solutions. Made everything a much easier, 10/10 experience. Thank you again bo_g!
February 17, 2026
Unprompted review
Reply from g-portal.com
Hello Lucas,
Thank you for your great feedback! We’re very glad to hear that bo_g was able to help you quickly and competently, making your experience much easier. Feedback like this motivates our team to continue providing the best support possible.
Thank you again, and enjoy your gaming experience!
Best regards,
Your G-Portal Team
A long request for a lauch failed
A long request for a lauch failed, all the people who helped me was great :D
Nicholas if you read it. THANKS <3
February 13, 2026
Unprompted review
Reply from g-portal.com
Hello Remi,
Thank you very much for your honest feedback and your kind words!
We’re sorry that the launch request was ultimately not successful. All the more, we’re happy to hear that you felt well supported by our team.
We will gladly pass your special thanks on to Nicholas 😊
If you need any assistance again in the future, we’re always here for you.
Best regards,
Your Team
Server was down and a game weekly reset was on the horizon
Server was down and a game weekly reset was on the horizon. Jessica scored the winning goal for us. Response was almost immediately when the ticket went in and even though our issue was hardware, she was able to get us moved to a different hardware location so that we could do our digital thang. Gportal definitely has an amazing team and must really do good by them cause they are prepared for anything if the reviews have anything to say about it. Many thanks to Gportal and their teams and shout out to Jessica!
February 9, 2026
Unprompted review
Reply from g-portal.com
Hallo Jessie
Thank you very much for your detailed and positive feedback! 😊
We’re really happy to hear that we were able to help you in time in such a critical situation. We’ll be more than happy to pass your special praise on to Jessica 💪⚽
Thank you for your trust in GPORTAL and for the kind words about our team. We’re always here for you and wish you lots of fun gaming! 🎮🚀
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